Quote from: xLays on April 19, 2024, 10:57:10 AM

Quote from: Bitinity on April 19, 2024, 09:26:20 AM

Quote from: xLays on April 19, 2024, 09:14:09 AM

Play again in this casino because they have 20 free spins for those who deposit $20. Luckily I got almost $200 on those free spins. Since I deposited $20, I have to wager it X1 to be able to withdraw. But now, when I requested my withdrawal, it was canceled (takes 4hrs to cancelled) and I have to contact support to verify my account (KYC). Before I could withdraw without undergoing KYC when my withdrawals were below $200. Now, when I'm about to withdraw more than $200, they ask for KYC, and it takes 48 hours to get verified as per chat support.
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In my opinion you are asked to undergo KYC is not because your withdrawal amount since I cant find any information that their KYC is about withdrawal limit. If I have to guess, they ask for KYC maybe because you took their promotion most of the time. It happens in some other casinos as well where players asked to undergo KYC because of promotions. Whatever the reason, however, hopefully they will process your withdrawal once your verification is completed.

Well, hopefully it's like that. I don't have any problem if that's the case. But I hope from the beginning they didn't allow their players to withdraw if they're not KYC verified.
Right now I recommend refraining from playing on this casino website because not only am I having issues with coins.game now, I've read many cases where deposits don't reflect in their coins.game accounts, and there are times when the balances of player's accounts change inconsistently. I will update in this thread once I withdraw my balance. Currently my balance is now almost 700$

I just want to give an update on this. Sadly, I lost all my 700$ balance playing slot, so I can't withdraw any balance. But until now after 48hrs they give me to wait they haven't provided any update regarding my account verification. Please note that the amount I won from the free spin has no wagering requirement; they only need 20$ deposit to claim the free spin (You can check it in telegram).

This kind of issue (delaying withdrawal) has happened to me twice already here on coins.game: (not only me) they delay your withdrawal and if you're tempted to gamble, you'll end up losing your balance. Well, for sure, someone will argue against my statement here and say that I should be patient to wait for me to withdraw. Sorry, but I can't wait. And I'm sure that, like I said before this wouldn't have happened if they allowed me to withdraw like before without any problem when I withdraw small amount.