Quote from: holydarkness on Today at 09:04:16 AM

Quote from: Metaspins.com on Today at 02:36:31 AM

Dear aleks86,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1, 10.3.1, and 10.1.3. Furthermore, your engagement in bonus promotions across all linked accounts has contravened our policies.

Regrettably, due to these breaches, we are compelled to terminate your accounts and withhold any associated winnings.

Lastly we would like to emphasize that, as a loyal customer, you have previously received prompt payouts for all your previous winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

Thank you for coming back to this forum to resolve this matter.

If I may clarify, that statement above that you made, is it a final ruling [that OP's account got locked under strong findings that he multi-acc abuser] or if you perhaps accessed an old information? I'll really appreciate if you can check this internally and thoroughly with your security team and and confirm it here.

If we weight OP's latest screenshot, your platform seemingly asked for his clarification by October 2023, and given that his account got unlocked and he can still play long afterwards, it's safe to assume that he cleared that allegation.

After I loosed that time, they stopped to ask this one. BUT offered good bonuses, may be 5000 or 10000 usdt on my balance. Support do not asked somethign about some "accounts". They use this trick to scam players. I found other complains in last few days about absolutely same story. but with smaller amounts.