Quote from: AmoreJaz on Today at 11:26:52 PM

Quote from: seoincorporation on Today at 10:28:47 PM

The question here is... why you don't change to another casino if you didn't liked how bitcasino de al with the high rollers. For sure a lot of casinos would be really happy to have a high roller like you and they will give you some nice and huge promotions to ha you happy on the ir site.

The better option for the OP right now is to move to another reputable casino he can find in this forum, where they can handle high rollers. Because it seems that his case will be shelved and not really resolve his issues. From now on, don't deposit to this site and try your chances with top casinos found here.
It seems that the casino is not willing to address his issues and they are letting him go as a player. Let us say, they are not the culprit of the 88eth loss, they should have shown the willingness to investigate his case as it is not a small amount.

Thanks for actually taking the time to understand the situation. I appreciate your empathetic response, especially on the 88 ETH loss and how the casino responded.

Switching casinos isn’t really the point—I already play more at Stake, so this isn’t about where I gamble.

My conversations with Bitcasino.io’s CEO, Matthew after the VIP status was reinstated was aimed at giving them constructive feedback to improve their VIP program. I wasn’t just complaining for the sake of it. I was offering insights that could benefit both the casino and its players.

By sharing this publicly, I’m not just looking for a solution for myself. I want to:

a) Get Bitcasino.io to rethink how they handle VIP player concerns and serious loss investigations.
b) Raise awareness among other players about the need for transparency and real customer service in online casinos.
c) Push for a bigger conversation about what standards should be in place for VIP treatment and account security.

You’re right—their unwillingness to properly investigate the 88 ETH loss was very disappointing, regardless of who was at fault. A more proactive and supportive approach would have been the bare minimum in this situation.

At the end of the day, I want to see improvements across the board. By putting this out there and offering real feedback, I hope to push for changes that benefit everyone, not just the big spenders.

Thanks again for your support and for contributing to this conversation.