If there was a violation of our Terms of Service (TOS), I might not be able to assist, but I can review your case again once I confirm your username.
A quick look at your trust pilot page tells me you are a fairly new business, but the negative tint on withholding deposits or winnings doesn't send a good picture to be honest & if you are going to be clipping everyone's wings you are likely to have less customers coming your way sooner or later...and btw seeing these complaints could mean you have a lot of promotions which can be a mouse trap for many that can easily be labelled as promo abuse...but hey you have a business to run and you will play by your rules just hope you exercise some leniency as a warning ⚠️ to others 
I can assure you that these cases are very rare and only occur due to sportsbook abuse. We do not withhold deposits under any circumstance.
Sportsbook abusers often move in groups, and one of their first tactics is to apply pressure with negative feedback to try and force a payout. While we strive to offer the best customer service possible, it’s difficult to control platforms like Trustpilot, where anyone can post reviews without providing proof of having any real experience with us.
You can notice this pattern on any of your favorite casino Trustpilot pages.