Actually, they have an official announcement here. Here is the link to it:
RakeBit ann threadThe thread is not very active and that’s probably why you have missed it and the name doesn’t sound familiar.
OP, their official representative has been online just a few hours ago. Since he is still active, I suggest sending them a pm or posting in their thread to attract their attention. Maybe he will be able to help you resolve this issue.
Obviously, their name sounds strange here as a result of their inactivity. If they had been very active, we could have known about their presence and that would not have been an issue because OP would have been able to reach out to them so easily. Thanks to you for bringing up their announcement thread for easy access for OP and I believe OP would make good use of this opportunity to reach out to the representative to resolve his issues with the casino.
OP, you can upload your picture evidence through
https://imgbb.com/ or
https://www.talkimg.com as provided by Zwei
