Quote from: JiiBs on April 14, 2025, 11:23:20 PM

Quote from: buik on April 14, 2025, 07:18:31 PM

I submitted everything required (ID, proof of address, and bank statements) and was verified up to Level 4 KYC. However, just a few hours after completing KYC, I received a message that my account was restricted due to “multiple accounts”, which I strongly deny.

I only have one identity, one Rollbit account, and I’ve never used the site before creating this account in March. I’ve contacted **support@rollbit.com** and **compliance@rollbit.com** multiple times (March 30 and April 3), but I have not received a single reply.

I've also tried reaching out via live chat, but unfortunately, I was ignored there as well.

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

His a few things I didn’t get to understand from your narration.

You did mention having to make two deposits in the amount 446 and 116 USDT which sums up to 562 USDT. You didn’t mention if you did gamble with the said amount and made some wins or not but then, you tried to withdraw 82.31 USDT before you were required to go through KYC and was locked out of your account with a balance of $1,338.08.

It really doesn’t add up except there are parts to the storyline that you’ve streamlined for easy narration.

Something I don’t get though;
Why use VPN in accessing the Rollbit site if it’s functional in your jurisdiction?
Like you’ve already predicted that, it could be the issue maybe, just maybe.

Even then, I’ll suggest you reach out to the proper channels and hope they clarify you on what seems to be the issue. Just be sincere why staying your case and if their is any truth in it, Rollbit would do well to resolve your case just as they’ve done others with similar issues above.

Thanks for your reply and questions, I appreciate it.

Yes, I used the deposited funds to place bets — mainly on tennis and sometimes basketball. I didn’t use any bonuses or promotions; I honestly don’t bother with those since they usually just complicate things.

As for the VPN — yeah, I realize now that it might be part of the issue. The thing is, I’ve had my VPN always on by default, it’s just how I operate day-to-day. I never turn it off, but I always have it set to the same country I live in, so I wasn’t trying to bypass anything or hide my location.

Just to clarify the timeline a bit:
I deposited 446 USDT and later 116 USDT. I placed some bets and won a little, which increased my balance to $1,338.08. Then on March 30th, I requested a withdrawal of 82.31 USDT. Right after that, I was prompted to complete KYC, which I did up to Level 4. A few hours later, I received a message saying “Functionality is restricted for this account,” and ever since then, I’ve had no access to my funds.

It’s been over two weeks now without any reply from Rollbit support or compliance, even after multiple emails. I just want to get clarity on what’s going on and get my funds back. I’m not trying to do anything shady — I’ve only ever had one account, and I’d really appreciate any help resolving this.

Thanks again for taking the time to read.