Quote from: ryzaadit on May 12, 2025, 09:25:11 AM

Suggestion for SHUFFLE team.

I think would be great to set up limit more higher for "Requst Statistic". It's only 1 time request/days, I think would be great the limits at least 5 time request/days just like Stake. That's would be great.

Thank you, by the way having a good weeks. Currently waggering over 90,000$ on SHUFFLE, Rank up from Bronze - Gold and curious how much weekly for me hahaha.

Noted. I’ll pass that on to our Product Managers. If I recall correctly, when they built the feature, the concern was around the resource load from potentially thousands of users spamming the "request stats" button.

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And just a quick note on withdrawals, since I can see it’s been a point of discussion:

We only hold withdrawals in cases where we are extremely confident there is scamming or abusive behaviour. Simply having multiple accounts is not inherently abusive. If you speak to us via Customer Support and let us know that you've created more than one account, we’ll close the extras and allow you to withdraw. The issue arises when multiple accounts are used to exploit promotions or hide activity.

TL;DR: We will never withhold a player’s access to their funds or account unless they are scamming/abusing.