Quote from: Betpanda on Today at 08:38:52 AM

Quote from: bettingfede1998 on May 19, 2025, 03:19:53 PM

Betpanda keeps blaming Betby for everything, claiming they are not responsible and that the decision came from Betby (they even said this publicly, as you can see here)

The more people speak up, the harder it will be to cover this up.

Losing a bet is one thing—having your deposit confiscated without any proof and your account closed like you're a criminal is something entirely different.

The reason why we keep mentioning that these investigations and decisions are done by them is simple: they are. We don't initiate investigations on players.

They inform us when players have engaged in suspicious activity and we then take the necessary action as per the Terms & Conditions of our services.

So we are not "blaming" anyone, we are simply explaining how the chain of information works in these cases.

However, we are reviewing the process and how these cases are handled, so there will be changes into how these situations are dealt with in the future.

I'm glad to hear that you're reviewing your internal processes. That’s a positive step.

Because from what you’ve stated yourselves, it seems like your own odds provider is seriously damaging your reputation. I strongly encourage you to align your practices with those of more reputable and transparent bookmakers in the industry.

I also hope that this review will be applied retroactively, and that you'll reconsider my case by carefully revisiting my betting history. I’ve done nothing wrong, and if you truly review it with fairness, you’ll see that I simply placed standard bets on major football leagues, like any regular sports bettor.

To this day, Betpanda is the only bookmaker to have suspended my account and confiscated my funds. I've never experienced anything like this before—because I’ve never done anything suspicious.

All I ask is to get back at least my deposit, which is rightfully mine. I still hope this situation can be resolved fairly.