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Quoting your post so that the images are visible to other users.
When exactly did you write to the compliance team?
You were advised in the other thread that you may have to be patient.
Write to
compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division.
Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division.
So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while.Keep me in the loop.
Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach.
Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP,
konstantin02,
mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further.What after contacting Razer and they noticed that op truly have multiple account how would you see this case?
Sorry to draw your attention, most times I don't think that casino falsefully accused someone of having multiple account on their while they says yes. We should also know that they have tools that detects whether someone is using multiple account or not..., But wait a moment, lemme ask op if he was referred by a friend who is also using rollbit? and If yes, did both of them uses same network (WiFi, LAN or same device to make his account)? And if yes, then we have to conclude that is where his/her problem is coming from. Anyway, find what is the cause as I don't really have that trust on newbies.
Hi, no none of my friends recommended this site, I chose it because it had a rating on your site and it is a sponsor of Southampton FC. I played in the casino through my personal phone no one except me has access to it, my Wi-Fi is used only by me. I also connected through a mobile network. I chose this site because I thought it was big. I can't think of what the problem could be, I used bybit, periodically vpn.