Thank you for updating me. I'll urge you to relax and don't panic, though I believe it's easier to say than done.
I remember perfectly [though not with clear details] that similar situation happened in the past, and this "lock out" is simply to secure your account. You've reached to the correct division, recovery. I'll try to give follow up to my contact on compliance, though, see if they can help expedite resolution of your account recovery.
Hello, @holydarkness, just wanted to ask if there are any updates regarding the situation with my account? No worries at all if it's still being worked on, just wanted to check.
Yes, I've heard from them, and were talking with them about it. Uhh... though my contact is re-inquiring to the security department, I think it's not as easy as it looks. Do you remember the situation when you made that withdrawal? New device? When you're abroad, perhaps? Anything that you think can help us understand why you tripped their alarm and triggered the lock?
Thanks for update. I was using my own device, an iPhone 12 Pro. No new devices were involved. I was at home, in my own apartment. I was not abroad. The only thing that might be considered a variable is the use of a VPN. My internet provider blocks access to the BC.Game website, so I've always used a VPN to access it. However, I've consistently used this VPN for all my activities on the site, and it has never caused any issues or alarms before.
I also want to add that I am currently in Ukraine and have not left the country since 2021. Due to the current full-scale war, a travel restriction is in place for males aged 18-60 (which applies to me), preventing departure from the country. I can provide any evidence that might help in resolving my problem.