Quote from: holydarkness on Today at 08:25:57 AM

Quote from: DockCableWhite on July 31, 2025, 09:14:27 PM

Quote from: holydarkness on July 31, 2025, 05:56:17 PM

[...]

1. What device do you use?
2. Is it dedicated and sole device or were you perhaps cross-device [like PC and tablet and phone]?
3. Certainly there is no chance that someone borrowing your device to login to their account and play?
4. I re-review your opening post and you said it's been six months? So safe to say you created your account by early this year? Or did you already play longer before this issue occured?

My apologies for the delay in my response; I've been very busy with work over the past few days.

1. iPhone 12 Pro, PC
2. I used both my iPhone 12 Pro and my PC to access the account.
3. No, absolutely not. I am the sole user of my devices, and no one has ever used them to log into a different BC.Game account and play.
4. I created the account in 2023 and played there without any issues until January 2025. My last successful withdrawal was on December 3, 2024. The account was then blocked in January 2025 after I attempted to make a withdrawal of approximately $750. This was the first and only withdrawal attempt after my last successful one.

I understand correctly that you've done your KYC, at least the basic level? Or was it actually even the advanced KYC? Is there anything out of pattern that you did between 3 December 2024 [last successful withdrawal, of which safe to assume indicated the account is good[ and January 2025 when it first get blocked?

I can confirm that I have completed the advanced KYC verification process there.
And yes, I am 100% certain that nothing out of the ordinary happened between my last successful withdrawal on December 3, 2024, and the time my account was blocked in January 2025.

Additionally, I just found something that I think might be very helpful. I have screenshots and receipts of deposits I made in January 2025, all from my name. This proves that I was actively and legitimately using the account right up until the block. If my account was compromised or had issues dating back to December, why did they continue to accept my deposits throughout January? This makes their claim illogical.

I am sending all these screenshots and receipts to you in their original form via PM.

Thank you again for all your help and for trying to piece this together.