Quote from: winz.io on August 08, 2025, 10:36:23 AM

@leo996: Thank you for sharing your feedback. I'd like to address each of your concerns in detail:

Quote from: leo996 on August 07, 2025, 01:47:49 PM

- they refusing to cancel a wrong footbal bet placed (the match starts on 13 of August) , support is not at all friendly.

Unfortunately, once a bet is placed and confirmed, it cannot be cancelled, as clearly stated in our Terms & Conditions. Some sports markets may offer early cashout options, but these are entirely controlled by our odds provider, not by our support team. This means our agents have no ability to manually cancel or override active bets.

Quote from: leo996 on August 07, 2025, 01:47:49 PM

- fake feedbacks (they giving sometimes some wheel / free spins , about 1-2$ Shocked

as reward for a fake feedback) -> I'm not sure, why it is allowed?

We do not encourage or ask players to write fake reviews in exchange for rewards. For the recent AskGamblers Awards, we ran a campaign inviting players to vote for Winz.io, and as a thank-you, we offered a Wheel of Winz reward. This initiative was conducted internally within our player base and was not restricted by the AskGamblers Award organizers in any way.

Quote from: leo996 on August 07, 2025, 01:47:49 PM

- depo 4k $ and bought bonuses of 0.4$ spins in hacksaw games, biggest win 250$ , seems fake %.

At Winz.io, we’re fully transparent about RTP (Return to Player) and clearly list the house edge for every game we publish. Gambling is, by nature, a game of chance, and it's absolutely normal to experience both winning and losing streaks. All of our game providers are licensed and strictly regulated, which means there is zero possibility for RTP manipulation or any tampering with game outcomes.

We understand that gambling can be an emotional experience, especially during a losing streak, but please rest assured that we operate with full integrity and fairness. If you’d like us to look into any specific details of your gameplay or account, feel free to reach out - we’re always here to help.

Hi!

- Sportsbet: I agree with you.

- Wagering: Wagered about 7$k with 4$k (first time it happens to me, or atleast if Bronze 3 requires 10,000 cuz I was at Bronze 2 and 60% something like that).

- Bonuses: About those "wheel" all you did was removing monthly (doesn't exists at all) so to me seem a replecement of monthly. Weekly? Is the worst weekly rules I ever saw, you will end up receiving nothing, do a easy math and calc in the best case for me to get a weekly, if i depo 2 times for gold wheel and 1 time for a free spins with a total amount of 0.3ETH let's say in one week, then I make the best advantage of you're weekly, I lose all the 0.3ETH: 0.3ETH / 2% - total rakebacks & bns of that week, so if I got in the two wheels + free spins, 0.02ETH at end of week I got no bonus, and this was the best case to lose all my depo cuz if u go down of 0.2ETH make sure you got nothing that week. To don't talk about rakebacks

few cents.

- Support: I've been asked 3 days ago for total depo amount (because something didn't result to me in my wallet but after checked was not from winz it was from another casino so all good) in the chat so they start asking me about personal details even if I was logged, also provided them and still no reply after 3 days.

- Bugs: Had a buyed bonus in 2wild and it become such blackscreen, entered back usually in hacksaw there is the: continue round pop-up in here was played by idk how. Also bonuses, I did two depo to get two different bonuses and I got just one, after 30m of talking to support where he was confusing and was quite funny first time he said solved and didn't, second time wrong amount of free spins, third time solved Cheesy

.

- Fake feedbacks: You're encourage them to give feedbacks cuz you're not even adding a rule such KYC or accounts older than 1 month atleast, to get a reward for it and I assure you quite some that did not even tried winz write a feedback to get a "wheel".

So my english isn't the best, but I hope you understand.

You can still improve obviously, but atm it was worst casino ever tried so I just share my experience with it don't take it personally, I always share my experience on the casinos i been played even if was a good or a bad experience. So good luck, have a good day!