I added solved to the title, is that enough?

Yes, the account now is working good. Shuflle.com made all payments.

I want to emphasize that I have not violated any of the platform's terms. I do not have multiple accounts, nor have I engaged in any suspicious activity. My intention in posting here was solely to find a more effective way to contact support, since the live chat only keeps repeating the same automated responses without providing any concrete solution or timeline.
It is neither comfortable nor reasonable to have over 1000 USDC locked in my account while the only response I get is that “my account is under review” — and worse, with no estimated time for resolution.

I try to contact them almost every day via chat and I always get the same message. They ask me to wait and don't give me a deadline. By the way, the link you sent apparently has another customer with the same problem as me. As the other answers highlighted above, this is my second thread about them. In the previous one, I already left evidence of what I'm going through.

They just say my account is under review. That there is no time frame for them to review it.

I used the Shufle.com platform mainly for sports betting, and I had recently been exploring MMA betting. Initially, I had no issues with deposits or withdrawals. However, my account has now been under verification for over a week, and they say there's no set timeframe for this process. I’ve already provided all the requested documentation. They are simply freezing my account and holding my money. This is absurd, especially considering the positive reviews this platform has on the Forum.

I still haven't received any updates from them.

https://imgur.com/a/zCtsMpV
here are the chat conversations

Thanks. I also sent a message to the other contact that was suggested above.

I didn’t create this topic as an accusation of fraud — it was moved to that category. But I still find the situation strange.
Shuffle.com initially asked me for a photo of my ID, which I sent, and they said they would let me know if they needed any more information. But they never notified me — I only found out by going into the chat and asking about my account. Then they requested a proof of address.
After I sent that, they said the same thing again. But I still had to go back to the chat and found out they needed a proof of life as well, which I also provided. This whole process could have taken days if I hadn’t gone back to the chat myself to ask for updates.
I also find it strange that they don’t provide any kind of deadline for the verification process. My account doesn’t even have that many transactions.
I believe the minimum a customer should have is a clear timeframe.

I didn't understand the step by step. This link you sent contains many messages tagging their post.

I found out about Shuffle.com through some websites that reviewed the platform positively, and I believe this forum might have been one of them. I made some bets, my focus was MMA. This week, I noticed that my maximum betting limit was drastically reduced to very low levels. This forced me to play in the casino in order to meet the rollover requirements.

At the moment, I have 728 USDC in my account + 602 USDC in a pending withdrawal. It's been over a day since I started trying to withdraw, and every time I contacted support, I was guided through the KYC process. I completed each step, verified everything, and was told I had to wait for a manual review of the documents.

Now, I just went back to the chat and was informed that my account is under compliance review. What's frustrating is that they don’t give any kind of time frame.

username: MarlonUser

I found out about Shuffle.com through some websites that reviewed the platform positively, and I believe this forum might have been one of them. I placed a few sports bets, only on MMA. This week, I noticed that my maximum betting limit was drastically reduced to very low levels. This forced me to play in the casino in order to meet the rollover requirements.

At the moment, I have 728 USDC in my account + 602 USDC in a pending withdrawal. It's been over a day since I started trying to withdraw, and every time I contacted support, I was guided through the KYC process. I completed each step, verified everything, and was told I had to wait for a manual review of the documents.

Now, I just went back to the chat and was informed that my account is under compliance review. What's frustrating is that they don’t give any kind of time frame.

username: MarlonUser