And when you find out that it’s actually me and the documents I submitted are actually real, what will you do then? I told you I’ll doxx myself because as of right now you’re accusing me of fraud and I will happily go to court to prove my identity. I can even speak Arabic to anyone and show you a photo album of me in Lebanon. I don’t know what you’re talking about when you say third country but none of my documents are fake they are my real id’s.

When I had to submit a KYC, the only screen that comes up on my mobile device when using metamask is the box saying I need to KYC. I couldn’t even log out of my account if I wanted to. Therefore, I had to open a private window in safari and connect using wallet connect on a different wallet, hence the different account. I also tried to connect using telegram because I wanted to see if that would allow me to log into my original account.

Please take a step back from being the boss and try to put yourself in a consumers position. I barely used your casino and wasn’t aware that I didn’t need an account to initially contact you on intercom and I didn’t know that if i connected via telegram and via phantom wallet a new account would be created.

And I already spoke to your team members explaining my vpn that is installed via configuration profile. It has an on demand connect feature and picks a random server to connect to every time my phone starts up. I cannot remove this and when I explained this in the email you replied with allowing me the opportunity to KYC.

The only other account I had with bets on it was actually unintentional. I had my old wallet open and didnt realize that and I actually thought you passed my KYC at first only to realize that wasn’t the case.

Imagine you have the best day of your life making over $45,000 only to have it taken away from you. I have refreshed the window nearly 5 times an hour waiting for you to pass my KYC. The last thing i expected was for you to call them fake considering I literally had to travel to my mothers house just to obtain the physical copy of my ID so there wouldn’t be any issues with verification. Had I known this was going to be the issue I would have just submit my American passport.

Here is an album i just uploaded of what i was able to document.

https://imgur.com/a/6Tb3jvP

Notice in the email you guys started out by saying there were suspicious bets and needed to be investigated. Now suddenly it’s fake id’s and vpn. Basically any excuse not to pay a person their winnings however you gladly let people loose with a VPN. This just doesn’t look good for you guys.

If anyone would like to verify my ID privately I’d love to send it along with a selfie of my holding it because this needs to end and people who deserve their money need to be paid.

I just discovered this thread because I have been waiting patiently for the KYC to be approved. I am Lebanese/American and have dual citizenship and I provided them with my Lebanese Identification card since I live there 7 months out of the year. I figured it was taking them a while to verify given Lebanon being such a small country and I assume not that many Lebanese people submit documentation.

The fact that I saw this thread gave me hope that there was a chance I’d be able to resolve this whole debacle but apparently I’m being accused of submitting “fake” legitimate documents. I look forward to proving owl.games wrong so people can see what they are doing to people who deserve their winnings. Funny they happily keep the money when people lose with no questions asked but when you win suddenly there’s a problem. It’s shady and they need to be exposed for it.

I am on my mobile phone because I do not own a computer so I’m trying to figure out how to upload screenshots.

The documents I submit to you are not fake. The fact that you can’t distinguish between a real document or fake document is concerning to me. And if you really have the legal right to take the money back I will see you in court because my documents are legitimate. I can’t believe this is even happening right now.

I made another account because I could not even contact support without making a new account. I didn’t make any deposits or withdrawals on the new account i created.

And as for invalid KYC doc, please have your risk department reply to my email specifying what documentation they specifically need so I can provide it.

I have done nothing wrong here and I will happily dox myself publicly to prove you are in the wrong.

My account is now disabled. It happened shortly after I made my previous post. Pretty upset right now.

I have the same issue as cryptostuneris.

I was playing the dice game and won about $40,000. I couldn’t believe it and I was elated as I’ve never won that type of money before. I was so happy as that much money is life changing for me. I was able to make one withdrawal of $10,000 (their daily max) before i got suspended for “suspicious activities” and now I’m unable to log in.

I reached out to support and they flagged my account so I needed to kyc. It has been over 2 weeks since I submit my kyc and still no luck.

I have been contacting support via intercom and they read my messages but haven’t responded since they told me that they are waiting for the game provider to review my bets.

I don’t have anything against owl.games for doing their due diligence to ensure nobody is abusing their system but i would really like to get this resolved because I could really use the winnings for an important unexpected emergency and I am hopeful owl.games will see this so I can finally be able to withdraw money that I legitimately won.