Hi robertolsona,

You should now be able to withdraw your deposit. Our security team has provided the reasons for the termination of our collaboration and account closure. As Mahdirakib correctly pointed out above, we cannot share specific evidence leading to account closures. It's a matter of policy and privacy.

Thank you for your feedback! We're glad to hear that you're enjoying our range of betting options, but we're aware that our casino section may not be the best. We're working on improving that area. We'll also investigate the issue you mentioned with the slots and the "No connection to remote server" message.

In addition, we're planning to update the site's design to make it more user-friendly, and we're considering making the dark theme the default option. Stay tuned for these improvements, and we hope you continue to enjoy your time on Coinplay!

We meant to say that you should open a complaint on Askgamblers, where we both will provide the necessary details for them to review your case.

Hello GekkeBelg,

As you've suggested, we'll be sharing the pertinent information about your case with a third-party - Askgamblers, for an unbiased assessment. Thank you for your patience as we move through this process.

Hi GekkeBelg,

For an independent review, we will proceed with sharing the relevant details of your case with a third party - Askgamblers, as you've suggested. We appreciate your patience during this process.

Hi GekkeBelg,

The decision on your issue has been posted in that topic.

Hi GekkeBelg,

We understand your frustration, but please be assured that our Risk & Fraud Team does not ban players without a valid reason. We are unable to share specific details about the investigation, as it might inadvertently help potential cheaters.

We also noticed that you have posted a few similar topics on this forum, playing with various bookmakers. This pattern might raise concerns about the possibility of cheating.

While you're free to have your opinion, we stand by our team's decision. We returned your initial deposit and won't be providing further support on this issue.

Hello meleynmazr,

We noticed that you have a forum topic where you buy crypto sportsbetting accounts:
https://bitcointalk.org/index.php?topic=5421225.msg61337816

We want to remind you that buying or selling accounts is against the terms of service of most online betting platforms, including Coinplay. This activity can result in account suspension or even permanent ban. We encourage our users to only use their own accounts and to never share their login credentials.

Hello yoketro,

We are sorry to hear about the issues you faced and apologize for any inconvenience caused.  We have looked into the matter and have unblocked your account so now you can withdraw your deposited amount. We assure you that Coinplay is a legitimate platform and we take our users' security very seriously. Thank you for your understanding.

Greetings everyone!

🏆⚽ We're thrilled to reveal our latest promotion for the UEFA tournaments — EURO HAT-TRICK. It offers you the chance to win a share of the 9000 USDT prize fund!

To participate in this promotion, kindly follow these simple steps:

1. Click the "Take part" button located on the offer page.
2. Bet a minimum of 5 USDT with odds of 1.6 or higher on any UEFA Champions League, UEFA Europa League, or UEFA Conference League matches.
3. Earn Champions coins, Europa coins, or Conference coins until 10.06.2023.
4. Join the monthly prize draws and the super prize draw after the tournaments!

Remember — even a single coin may bring you a huge prize! Enjoy the European football with Coinplay!

Message to bachezy.

Hello, regarding your appeal:

We have decided to block you from accessing our platform and closing your account. The decision was made after a careful investigation of the situation by our security service and is based on a violation of the Terms and Conditions for the following reasons:
1) By using the Website and/or accessing the Service (hereinafter – coinplay.com), you whether they were a guest or a registered user with an account, agree to be bound by Terms and Conditions, together with any amendments, which may be published from time to time. If you did not not accept the Terms and Conditions, you should refrain from accessing the Service and using the Website.
2) Your responsibilities constituted of the following: you must not try to manipulate any contract or element within the coinplay.com in bad faith or in a manner that compromises the integrity of the coinplay.com or our team (General Terms and Rules 3.8.) and you must generally act in good faith in relation towards coinplay.com at all times and for all bets made using the it (General Terms and Rules 3.9.).
3) You must not use coinplay.com in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the coinplay.com or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage (General Terms and Rules 4.1.7.).
You can withdraw the deposited sum only.
4) We may terminate or suspend an account if you do not do so or if we have reasonable grounds to believe that you do not comply with these Terms, or to guarantee the integrity or fairness of the service or where we have other reasonable grounds to do so. If we close or suspend your account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit) (General Terms and Rules 6.6)

Hello dear forum members.

We would like to clarify the situation regarding bachezy.

His post history is available to all forum members, so you can check what he posted here.

He got blocked on BTC365.
Here he was limited to betnomy.
Here he was blocked on betcoin.
Nolimit365
OLE777
And so on, you can check for yourself.

Why is this happening? Is bachezy so unlucky that he is limited and blocked everywhere, or does he perform some suspicious actions and violate the rules of many sites?

Why don't the sites give details about why the account was blocked? Probably, in order to not provide players who break the rules and play dishonestly more information?
With which they will be able to continue their fraudulent activity.

And according to this logic, our support and security service gave such an answer, which bachezy showed on the screenshots.

Why do players like bachezy write complaints everywhere? Hopping that the brands, worrying about their reputation, will still give him the dishonestly earned winnings.
But more often brands don't do that because it encourages other players to break the rules as well and gives them a scheme of how to get their unfair winnings - just start to complain everywhere.

This message is to forum members, not to bachezy.

❗If you have any questions regarding your player account, please don't hesitate to reach out to our support team here. Unfortunately, I don't have the authority to answer those questions on the forum.

Hi! Speaking as a Marvel enjoyer, this is a fun idea I'll let the rest of the team know, we might think about it.

Hi! Please don't hesitate to reach out to our support team here. They will be able to help you and provide the information about your account.

Hi! You can create a separate µBTC wallet in the 'Personal profile' section in your account:



Then you won't have to worry about the exchange rate

Hi, thanks for the detailed feedback! Sorry to hear some games weren't working, already passed it on to the rest of the team. Hope you enjoy playing on our website and discover many interesting games

Hi! Again, the only points of contact who can provide info about any player account issues are our support and security teams.

Regarding 'Terms and Conditions' - I'll let you know as soon as I have some info.

Hello, thanks for the suggestion! I'll pass it on to our dev team.

Hello everyone!

❗ Unfortunately, I have neither ability nor authority to discuss issues regarding player accounts here. However, you can always reach out to our support team either here or via live chat.