So far we havent seen any response from Stake them in regards to this issue whether they do make out some private negotiations about the issue or had been settled out quietly without
let the community do know on such contact but it would be good to look at if they would really be making out some clarifications or clearing up the issue and tell on what really
happen because if they dont then this would really leave out some bad impressions but in most case this is actually a users fault.

Yep, he could post up on these places.

https://bitcointalk.org/index.php?topic=2072589.0
https://stakecommunity.com/
 
We didnt really able to see those admins/owners responses when it comes to this yet it cant really be denied
that they do really have some mistakes on here.

Yep, he could post up on these places.

https://bitcointalk.org/index.php?topic=2072589.0
https://stakecommunity.com/
 
We didnt really able to see those admins/owners responses when it comes to this yet it cant really be denied
that they do really have some mistakes on here.

Stake shouldn't have sent you those emails, that is true. But ultimately, you decide what path you will take. Apparently, you aren't strong enough to make that decision yourself. It was just a matter of time before you would slip up. If it wasn't due to an email sent by Stake, it could be because of a billboard you see in your town, an ad on TV, or an offer somewhere online. Seeking professional help is the right way to go about it. That together with the help of those close to you can make a change.

Hope you get those personal issues sorted out and you become a stronger person who knows how to say no. 

Good Luck!

Based on your own experience, you can overcome gambling addiction with another addiction.  The second addiction will be weaker than the first, and you can easily cope with it. 

Let me give you an example. 

Several years ago I overcame my addiction to roulette by playing computer games (strategies).  Instead of visiting casinos, I commanded armies and built empires.  This is a very fun process! 

However, despite my new hobby for computer games, I did not develop a new gambling addiction. 

I realized that the world is diverse.  There are a lot of interesting things in it.

In my opinion, in this situation, the online casino Stake.com did not commit illegal actions. 

Let's say an online casino has sent you promotional emails.  But you had the opportunity to mark these mailings as spam.  This will prevent them from being read. 

This action on your part will help strengthen your psychological attitude towards dealing with gambling addiction.  A healthy person does things.  A sick person, on the contrary, enjoys his helplessness.  It is in the struggle against temptations that a person strengthens character and will. 

Thus, Stake.com did not harm you, but on the contrary brought closer the moment of your final recovery. 

I wish you that you will finally get rid of gambling addiction.  I wish you optimism, positive emotions and complete recovery!

I don't really understand how much of a problem this gives to gambling addicts as I can control it even though I had been betting for a long time.
Now, about the e-mail issue. It seems to be getting longer and longer and it is not going to a good ending.

How much of a refund are you looking for? Did you remember the balance of your account and have proofs like screenshots? Maybe we can help more if you can provide that.

Second, if you really want out then do so by cutting all the connections like e-mail promotions or whatever it is. A simple solution is creating another e-mail which is easy nowadays.
But if your e-mail address is more important than preventing your gambling addiction then continue but I don't think this will end up the way you wanted and might even cause more trouble for you mentally.

If you really want to quit gambling forever, you should have a strong mind to say to yourself "NO" for playing gambling and never trying to visit any casinos. It is not easy, especially when you are already addicted to gambling and you really need help from other people who can guide you through the right way. You must avoid visiting the casino, no matter if that is hard, because that is for yourself and your goodness. We all hope @OP can solve his problem, whether the casino helps him or tries by himself. I am sure he can do that if he is still consistent to cure his addiction.

This is not an issue of casino rules but more on how you deal with it, the only way to beat your fear or what's controlling you is to face it, let's admit even if you are not receiving these promotional emails, you will eventually face these temptations soon and  if you don't want to receive these you called annoying promotional emails at all, then why are you here and posting in the gambling section where you can see all these promotional banners, I hope you get cured and be true to yourself and overcome these temptations

This is not a problem at all and doesn't deserve to have a thread, there are three ways to solve this issue, you can ignore the promotional email, you can unsubscribe, or you can log in and change the email to the one that you rarely use, we all have disposable emails, it only proves that you are still not cured and a mere mention of gambling site will get you irritated, a person that is cured of gambling will not get agitated or irritated from this issue, based on your post you still hate Stake.com for the many loss you incurred.

He wants that Stake wont be already sending out those promotional emails that might poke up again on his gambling addiction but since
he hadnt able to get on what he do like for Stakes response then he do whine out into the community.

I know that gambling addiction is hard but it would be just common sense that you shouldnt access things on where you could possible
see those in related with gambling things.

He do make out this issue to be this big but actually its not really needed or having no point.

I'm sorry you are undergoing this problem knowing that you're still in the process of recovering from gambling addiction. The casino which is Stake should be responsible for this because they handle the lists of subscribers they would send promotional emails and bonuses advertisements for. The moment they knew your condition, they should have eliminated your name in the list that they would spam email to, to avoid doing any harm to you. It's just so saddening that the casinos have a very little concern to their clients and previous clients to the point that respecting the healing or recovering phase of someone who became obsessed or addicted to gambling is hardly done. This should be one of their priorities as a matter of fact because so many people have been suffering from this and it's no joke undergoing such challenge in life.

As small concern as it appears to be to others, this is a serious issue and a bomb to some. These promotions trigger the sleeping and slowly taming addiction in them. It won't help them recover if the sites would keep on spamming. I know there are other things that can be done such as unsubscribing or blocking their emails. But still, the casino should be held liable of their actions or lack thereof because not everyone can do such things (deleting emails, blocking, and unsubscribing) without triggering their addiction at all.

It's a good move that you have reached out to them. However, they really lack empathy because instead of doing something and apologizing for inconvenience, they chose to blame you instead. This shouldn't be their resolution. If their customer service would really insist to blame you or make the actions on your own, you can try to escalate it here in forum by reaching out to the higher ups who are managing the site. Maybe they could help you addressing your concern as a whole. I hope you continue to recover and please don't let this circumstance hinder you from totally healing. Goodluck and I'm really rooting for your recovery.

I'm sorry you are undergoing this problem knowing that you're still in the process of recovering from gambling addiction. The casino which is Stake should be responsible for this because they handle the lists of subscribers they would send promotional emails and bonuses advertisements for. The moment they knew your condition, they should have eliminated your name in the list that they would spam email to, to avoid doing any harm to you. It's just so saddening that the casinos have a very little concern to their clients and previous clients to the point that respecting the healing or recovering phase of someone who became obsessed or addicted to gambling is hardly done. This should be one of their priorities as a matter of fact because so many people have been suffering from this and it's no joke undergoing such challenge in life.

As small concern as it appears to be to others, this is a serious issue and a bomb to some. These promotions trigger the sleeping and slowly taming addiction in them. It won't help them recover if the sites would keep on spamming. I know there are other things that can be done such as unsubscribing or blocking their emails. But still, the casino should be held liable of their actions or lack thereof because not everyone can do such things (deleting emails, blocking, and unsubscribing) without triggering their addiction at all.

It's a good move that you have reached out to them. However, they really lack empathy because instead of doing something and apologizing for inconvenience, they chose to blame you instead. This shouldn't be their resolution. If their customer service would really insist to blame you or make the actions on your own, you can try to escalate it here in forum by reaching out to the higher ups who are managing the site. Maybe they could help you addressing your concern as a whole. I hope you continue to recover and please don't let this circumstance hinder you from totally healing. Goodluck and I'm really rooting for your recovery.

I want to blame you for doing that. Try to have a control over yourself. Stake has done the mistake by sending you promotional messages after your self-ban request. But they aren't responsible for the losses in your new account. You had the option to unsubscribe their promotional message (some forum members has mentioned it above), but you haven't done it.

What a casino can do if you create a new account after requesting self-ban from your old account? They have nothing to do until they recognise you by the IP address. And it takes time to complete the process. You should block gambling sites URL from your device.

are you planning on gambling on the new account you created? if I were the recovering addict I would have asked for compensation outside their gambling site. asking for compensation(i am sure you are asking about money right?) on your new account could trigger or further trigger your addiction. a relapse could mean wasting all the time and effort you gave on your recovery.

Well if they acknowledge their mistake there might be a violation, but this kind of violation does not result in them getting penalized by the authorities. The way I see it, it's just a simple mistake, OP has also not figured out how to stop from receiving an email that is very visible in the first place.

I am really sorry to hear that. Gambling addiction is a serious issue in today's world. It's very good that you are in recovery, I hope you get all the necessary help you need. A friend of mine had a similar problem, he wanted to stop gambling and kept getting emails from the casinos even after deleting his account. In the end he had to threaten them with a lawyer if they wouldn't stop.
I would also recommend you to complete close your account. It is not okay that you keep getting promotional messages on your current situation. If the customer support team is not solving the issue for you I would also write a letter to them. This is very serious and should be resolved immediately by a serious casino.

I understand your sentiments, and I can also agree that stake.com has caused to be emotionally injured, as the triggers were mentioned. However, just like what the representative that you talked to in the live chat support said, and many others here in the forum, you really did  have the power to unsubscribe or disregard any of those promotional emails. Again, we are aware that gambling addiction is not a simple case, thus even the slightest of things can trigger and make it worse. But honestly, I don’t think that stake.com will accept paying that fine you were talking about, based on my observation on their response.