Если сумма меньше минималки, то вывод остатка надо запросить в техподдержке. Напишите и Вам ответят в течение 48 часов.

Even if the equipment would have been turned off, it would have still needed to be maintained and rent would have had to be paid. According to our Terms of Service, all contracts were supposed to be terminated after 21 consecutive days of unprofitable mining when MEF exceeded daily payouts, but the service decided to keep the contracts active. With the price of BTC as low as it is, as well as mining difficulty hovering around the same value for a very long time, it is impossible to predict when mining might become profitable again.

Reinvesting is not a default feature, the user himself chooses whether to enable it or not. In order for anything to change, mining difficulty would need to drop significantly and BTC price would have to soar - factors that our service cannot influence in any way. Users were informed of the risks that accompany dealing with cryptocurrencies in our TOS before registering and while registering users confirm that they understand the risks and accept them.

nur121 Withdrawals.

After your contracts have expired you can contact support and request a manual withdrawal if your balance does not meet the minimum withdrawal limit.

The service is not planning to perform any compensation at the moment.


That dates back to the time when HC was still assembling and selling mining equipment. However, due to the number of orders that the service could not meet, the production was discontinued and some of the clients did not receive the miners that they have ordered, but they were all compensated with cloud mining contracts at HashFlare, which not only allowed them to get the paid amount back but also make a profit. To put it short - in the end, no one lost their money.

The sooner you submit the documents - the sooner they will be processed.

Jaslak It does not matter how many funds you have on your account, 0.15, 0.5 or 15 ETH - the only thing that matters for a successful KYC verification is whether the correct high-quality images were uploaded and that the data on the documents correspond with the information on your account. I am not certain where you got the information that only accounts with high balance are being negatively affected.

KYC became mandatory for many services in 2018 and we were forced to introduce this procedure, while it was not required when the service started its operation.

I do not possess the statistics for the number of accounts that were successfully verified, the only thing that I may say for certain is that if all of the images was submitted correctly, with all of the information visible and accurate, then the account will be verified; otherwise, the documents would have to be resubmitted to meet all of the necessary conditions.

The queue is long due to the number of verification requests submitted, not because most of the accounts are already empty.

Обращаться следует в техподдержку из личного кабинета (Помощь -> Свяжитесь с нами). Ответ получите в течение 72 часов.

Jaslak about 10k requests still need to be processed, which are being verified by our KYC specialists. The number of requests received was very high and it is a lengthy process, but they should all be processed in the next 1.5 months, give or take.

Всё верно - по истечению срока действия контракта и при отсутствии минимальной суммы, можно запросить вывод обратившись в поддержку.

It was introduced on 19.07.2018.

Что именно имеется в виду под "остатки денег"?

О всех возможных рисках было указано в правилах пользования.

Перевести контракты с SHA-256 на что-либо другое также невозможно, поскольку майнят они на разных алгоритмах.

Об этой ситуации в целом сервис писал тут.

In order to pass KYC, the documents have to be submitted via the KYC system from your account. It is integrated into our system and as we cannot submit the documents that you have previously submitted from our end, it has to be done by the user himself.

At the moment the service is not planning to extend any contracts.


There is still a considerable amount of verification requests that have to be processed, though not as many as there were initially. You will be notified as soon as your documents will have been checked.

No, that will be a working day.

Майнинг есть и на данный момент, но в силу низкого курса ВТС и высокой сложности, плата за обслуживание и электричество выше начислений.

В дата центрах были и некоторые клиенты - при желании можно найти их отзывы в интернете.

Минимальный порог на выводы был увеличен в начале этого года, а функционал для верификации начали разрабатывать ещё весной - задолго до того, как майнить начало в убыток.

Снизить плату за электричество сервис также никогда не обещал - говорили лишь о том, что при возможности она будет снижена (и в прошлом всегда снижалась, когда такая возможность предоставлялась).

Вас тоже с наступающим!

Криптоиндустрия переживает не самые лёгкие времена - курс битка сильно упал, сложность снизилась недостаточно сильно для того, чтобы майнинг снова стал выгодным, в связи с чем баланс у пользователей не растёт с середины этого года.

Касаемо возврата средств - информация та же.

There is certain information that the company considers confidential and would not disclose (in this regard - electricity prices), while electricity and maintenance fees have always been mentioned on our homepage in the contract description, among other places. Videos and photos from our data centres have also been published multiple times, as well as the article which talks about our hashpower, which we lent to our clients.


Have you received a reply from support?


Seasons greetings! Everyone was on holiday during Christmas and will also be unavailable on New Year's Day.

Для вывода остатка с баланса после завершения срока действия контракта, нужно обратиться в техподдержку.

You have once again failed to provide any sort of evidence, debunk any of the facts that I have laid before you, or come up with any kind of counter-argument. Instead of that, you resort to threats, insults and conspiracy theories. If you do not have anything constructive to say, then I would suggest you not to write anything at all.