I had an issue with the shipping address with Pangolin.
I Opened a ticket 20 mins after my order to confirm what was my Billing address and shipping address.
They told me they would use the shipping address and did not. As soon as I received my tracking notice. I told them they didn't do it correctly.
Saturday(2.5-3 days after the order date): "Wait until Monday", On Monday, "can you re-confirm your shipping address ?" (Which i did) (It was already too late to changes it, all the shipping folks at my job told me so), Tuesday i got the delivery.
This is answer I had Tuesday when I told them I had to re-ship the unit myself to the correct address and it cost me like the double of the original shipping.
"Hello xxx,
DHL informed that the package has been signed for the delivery.
The delivery address can not be changed here."
I'm quite pissed off. I sent an email to Sales, Invoice and Logistic telling them this was quite an unprofessional way to go around an issue I flagged 3 days before they shipped the units and as soon as they did.
Now they gave me a compensation ticket 50$
Total lost 212$ us. (and 5 days of mining)
At least they answer to email.