The player should be paid. For all intents and purposes, he only used one account. He voluntarily closed the first one and no abuse ever occurred with the first account.

OP, you are clearly playing on sites and not reading their Terms and Conditions.

FYI you are playing in gandom from a restricted country

https://gamdom.com/help/terms

" You have no right to use the services as anonymizing proxy, VPN or the like in order to bypass the law resulting from the blockade by Gamdom.com countries. In case of violation of these principles Gamdom.com reserves the right to block and / or immediately close the account and You lose all wins."

https://www.talkimg.com/images/2024/04/05/V4DhP.png

Sooner or later they will do KYC on your account, and you are not going to be able to do it since your country is on the list and if you use a VPN to bypass it and they find out guess what they will do to your wins.

Also, they allow to have one active account at the time but they do KYC , we don't allow multiple accounts and we don't do KYC ,each site has its pros and cons.

You are also exposing your gamdom wins if you use a VPN since your country is banned

lol we have more than 26 euros, OP already admitted he opened a second account, that's against any online casino T&Cs  he won with his second account we are sorry, but the rules are the rules, multi account is nothing new to this industry 

Lol we have more than 26k euros, but OP broke the T&Cs he is not denying he opened another account and that's against our rules 

Also, he is acting like he didn't know it wasn't allowed, but with the second account he used multiple new IPs different from the original one, why would he do that if he didn't know the no multiple account rule ?

Its a good thing to have all the necessary information's and proofs to report a platform on scam accusation, but we also have to have it in mind that such individual also must have been seen to following the strict guidelines and rules of using such a platform, when we fail from our own part and violate their rules, then i don't see a need to why we should make any report on scam accusation since the causes is coming from us, its very simple to achieve, don't break their rules, but you went ahead using multiple account on their platform and you got detected, who is unfair here.

When you enter their really cheap looking site, with no licence or anything, does it look like they have 26,000€ to pay you?

OP, why would you put thousands of euros in to casino like this... Its your fault.

This has happend million of times during the years, some new unfunded cheap casino is trying their luck catching a big whale.

I have read about your call center and it's already a year ago since you've mentioned it so, this time I guess that they're all operational and at the same time you're boasting about having no kyc.

I like when most of the casinos don't enforce kyc and they're giving the freedom to their gamblers as that's what we don't want to comply mostly.

But I do think that you've got some threshold and limits as per user depending on the limit that you'll trigger it automatically when the withdrawal comes and as for deposit, probably there is as well to clarify where the funds came and to avoid issues of money laundering.

Op has come out clean to state he had an open account with Betcrypto.cr and along the way probably after feeling like gambling addiction was kicking in requested for account to be disabled which technically means account got closed, I don't see how this falls under multi-accounting when both  accounts have never been operational at the same time and to top if off never involved in bonus promotions abuse

Btw, if @Betcrypto.cr is not ready to pay siting user was multi-accounting , what options did the Op have if he wanted to comeback to this platform...and having played on several gambling sites such features need to be embedded on the platform by self excluding & choosing how long one wants to self exclude themselves and when ready you can comeback & if people try to stay off gambling by taking this route this shows the user is a responsible and a mature gambler...but being punished for this is a brutal decision which should be rescinded!!!

Actually, no. You only wrote and ask them to disable your account, without specifying the reason behind it, as proven by a screenshot provided by their representative above, showing your correspondencies with them. You simply said, "disable my account."

I previously asked if you specifically mentioned to them that you need your account closed because you gambled too much to know if they act according to Gamble Aware regulation, where any respectable casino will not and should not cater another account being opened by a gambler for whatever reason, if he requested for a self exclusion.

However, it seems this is not your case, as you simply wanted a break, and you did not ask to be excluded [if they have any feature like that on their platform].

Just to understand more about this. The reason you stated on your email to them last year to disable your account, it's this? You happened to mention to them that you need to close your account because you gambled too much? Or you simply [as the casino wrote above yours] asked for it to be disabled without specific reason?

We see stories like this often, OP. In this section, there are several similar ones. But the fact that you consider yourself honest looks different for the casino. The casino has hundreds of users; if your IP address once appears in the system, then you must understand that all other accounts that will be assigned to you will be considered multi-accounts. Talking about your personal reasons for wanting to stop playing or not for the casino will not look like a sense of understanding; if you want to leave, leave, but the site remembers everything. On the Internet, we are all creative, and it is very easy to tell sob stories, so much so that scammers show other people’s documents. But another point is that they don’t have to believe you. There is a record, and you can't do anything against it.

jesus! regardless of the reason why he had to register another account.
he disabled his first account that's why he created another account. i think the first account was already forfeited which means it shouldn't be considered an account anymore after being disabled.


but why was the account disabled in the first place by you?  is Betcrypto.cr not saying something yet as to what happened to that old account?

We are sorry, but our Terms and conditions are clear, ONE ACCOUNT PER PLAYER, you opened a second account and that's not allow, this rule is even bold and red in our terms and conditions page.

We want to point out with your second account, you were able to withdraw all your initial deposits + profits.


Furthermore, we have all the evidence you opened this second account, take into consideration we are not the only online casino with this rule so it is nothing new in this industry.

We can show all the evidence to a trusted member of the forum