As for my situation. They finally verified my account and paid me. 18 days. Damn.

Regarding my situation, I still have this challenge from them with verification. They confirmed my address and identity, but the sources of income are unrealistic to confirm. It is impossible to confirm my crazy deposits totaling $330.
11 days of correspondence.
Really funny ))

Proof of address: they require PDFs. Ok. I uploaded a pdf from my local bank and got an error "we accept only pdf, jpg..." and others. Uploaded pdf from international bank - declined because "it's not a bank".
I took a screenshot of a local bank statement, and it declined "we do not accept screenshots".
But at least they answered and sent e-mails. It would be better if they would accept documents without voodoo magic or these strange things.

I made one withdrawal for $90, and now I have about $600 in my account, $300 of which I requested for withdrawal.
Aaaaaand now I see they only accepted my passport, and did not accept the bank statement and screenshots from another bookmaker and Binance, where you can see several withdrawals of $2,000. Great. The beginning of a new interesting adventure.

Hello.
I encountered a verification request during my next withdrawal. Including a request for the source of income. I made a deposit of $330 in several parts, and I need to confirm where I got these $330. It looks a bit like a joke.

I think this is a rather complicated and extraordinary situation, so my reaction was appropriate. I don't know how long it is right to freeze funds for. But of course, if the situation ended positively, I want to look at it a little more simply.
And their response was "The review has been completed; and your pending withdrawal has been approved." No details or answers to questions.

Update on my situation: they paid and I can even bet on some matches. I'm impressed.
I take my words back. It's certainly cruel to wait so long, but I'm happy with the result at least.

Hello.
Honestly, I don't know what situations you're talking about. With the same types of bets, Stake pays well (but has limited me for a long time), Sportsbet.io has no problems, Fortunejack paid and limited, all kinds of Fortune clones are the same, whale.io - same. And many others.
I understand that from time to time someone can cancel bets, but I do not bet on what looks like an actual error in the odds. Therefore, having quite a lot of experience, I can say that this is the first time I have encountered such illegality. Unless a few years ago bet365 blocked my account and sent me a letter for verification, and that's why I waited 2 months.
Maybe these are the new realities of doing business, but Shuffle is the trendsetter here.

Maybe it depends on the type of network? Yesterday I made a deposit to be in time for the start of the match - the funds were credited very quickly USDT (BSC).

You can believe me or not. But I would still like to get an answer from the bookmaker in some way. Nobody will argue that support simply does not name the reasons and terms, right? Also, when choosing a bookmaker, I was guided by the fact that there was at least a Curacao license. They also do not respond. It seems that this bookmaker can do anything without worrying about its reputation.
You can ignore this fact and me too.
If I ever get my money or an answer - I will write about it here. When choosing a bookmaker, I always read this forum first so that there are no surprises. And it turned out that such cases are not isolated, but they do not write about it on the forum, but on the contrary, they justify it. You can continue to advertise your favorite casino, but I will not do this, because they do not pay me a good amount of money for no reason.

You know, if I had read here that such a "respectable" company can just freeze funds for weeks and months - I would not have made a deposit here.
But if you are already freezing assets, then at least indicate what you did not like in the gaming account and what is the timeframe for resolving the issue.
So far, everything is more like "1xbet business style" . I wonder why so many people defend such actions.

After registration I made the bets for lower football leagues. Shuffle limited me. Than I made bets for higher leagues and see that limits drops again. Than I go to e-sport, and Shuffle suspend my withdrawals (not even your odds in line). So Shuffle was waiting for big loses. But something gone wrong and my account just become suspended. Because it's more profitable to just freeze the funds, instead of limiting as decent bookmakers do.
I have reviewed my bets several times and wondered where you could see the deception. I saw one bet where the odds had halved in a few hours. Therefore, you are making a gesture to block payments for an indefinite period and with unknown prospects.
Have a good day.

Perhaps investors read before investing that they have increasing problems with withdrawals. Especially since it is not very easy to explain why they do not pay out money. If a client has made a multi-account with them - there are no problems, but if you win - it is fraud.
The market always reacts at least in some way.
They are not extremely powerful enough to constantly grow regardless of customer issues.

Hello.
I have sent the email now, but got the answer "Compliance team is still reviewing..."
So nothing changes. 11 days. Hope it will not take so much time.

Hello.
I really appreciate your attention. It's good that I remembered my post here and checked to see if there was anything new going on. I'm still waiting for the payout and sometimes check my email and Shuffle for new messages (nothing).
My account - jude2003.

Thank you. Sure I will wait. Nothing to do more. My address verification was successful, and I hope they will answer me in the weeks, not month ))

I found this casino on Bitcointalk and tried it. Then now I have problem with them and after search on Casino Guru I see a lot of cases "money frozen for 2-3-4 weeks". If it's not scam... I hope they will pay at least after month.

My previous withdrawals were also instant as yours. But this time when I asked "why is it so long"? They want me to confirm my address and after confirmation the answer is only one "Your message has been forwarded to our compliance team for review. We’ll get back to you as soon as we have an update. Thanks for your patience." So I can't cancel withdrawal or something like that.

Maybe. But it will be easier if they give some timeframes. Request was made on 1 May.

Hi guys.
Does someone wait for withdrawal for 3 or more days?
Their answer is only "Your message has been forwarded to our compliance team for review. We’ll get back to you as soon as we have an update. Thanks for your patience."
1300$ stuck in Shuffle. But I made 100$ deposit, already got withdrawal for 670$. And now they angry? ))