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Re: 💰BUFF.bet | In-play| eSports| Sports| Casino| BTC, ETH and Litecoin accepted💰
We do not accept German players anymore even Crypto.
(...)
Kind regards,
BUFF.bet team
(...)
Kind regards,
BUFF.bet team
That's absolutely fine. Just do what any other legit online sportsbook and casino did, when the new German regulation applied: Pay the remaining balance to the player!
You have every right to close a player's account. But you have no right to confiscate their winnings.
If you don't amend your decision, you will find out the hard way that it was a big mistake.
You really thought you could scam a player and get away with it with zero repercussions?
Lol, you were so wrong. Expect huge negative PR for XB Entertainment and XB Systems AG.
Daniel Miller Jochem, the CEO of XB Systems, will receive a call very soon. I'm curious about his opinion on this case
Appreciate the concern, but please do not call people on my behalf. I will handle this case myself please.
Re: 💰BUFF.bet | In-play| eSports| Sports| Casino| BTC, ETH and Litecoin accepted💰
Come on man Buff88, do the only right thing here and give this user GekkeBelg access to his account back and let him withdraw the remaining balance. This is how all bookmakers/casinos do it when they exclude certain countries.
I did some research and your parent compact XB Systems is listed on the Vienna and Munich stock exchanges and planning to join the Nasdaq soon. Do you really want to enter that phase with a scam reputation?
Do the right thing here and the whole outlook will change and all will be back to normal here. Im sure GekkeBelg is even prepared to delete all negative previous posts if you ask him.
I did some research and your parent compact XB Systems is listed on the Vienna and Munich stock exchanges and planning to join the Nasdaq soon. Do you really want to enter that phase with a scam reputation?
Do the right thing here and the whole outlook will change and all will be back to normal here. Im sure GekkeBelg is even prepared to delete all negative previous posts if you ask him.
Re: 💰BUFF.bet | In-play| eSports| Sports| Casino| BTC, ETH and Litecoin accepted💰
If it isn't solved today I will file complaints at several websites including a scam accusation on this forum and a complaint at the Curacao Gaming Authority (not the normal way because I know they don't give a fuck about normal clients, but via a lawyer). i am even prepared to go to court over this.
It been 2 days after your last warning to buff.bet but I do not see you created a scam accusation thread against them. Is it resolved already and you get your balance back? Kindly give an update about your case as buff.bet seems to ignore your last warning with no more posts related to your case. If it is yet to resolve, scam accusation thread is the one you should do to warn other people so others wont experience similar issue.
Conclusion: don't bet at stake.com if you don't like voids over 30 minutes after your livebet has been placed.
If there is about 10% or more difference between the odds you bet on and the odds on another bookie, they will void it.
So if betting at stake, you should always keep an eye on other bookies.....weird but true.....otherwise you'll never know what you're up to.
If there is about 10% or more difference between the odds you bet on and the odds on another bookie, they will void it.
So if betting at stake, you should always keep an eye on other bookies.....weird but true.....otherwise you'll never know what you're up to.
Hello,
I am looking for people that are betting using Satellite Feeds and basically bet before the bookie counts the goal. I can bet for you in Local bookmakers that only need 5 seconds to place bet.
We can discuss via Telegram: EMWIN2021
Greetings
I am looking for people that are betting using Satellite Feeds and basically bet before the bookie counts the goal. I can bet for you in Local bookmakers that only need 5 seconds to place bet.
We can discuss via Telegram: EMWIN2021
Greetings
Why would you use satellite if you can just go to the stadium instead? I can't imagine satellite is quicker than your own eyes.
Re: 💰BUFF.bet | In-play| eSports| Sports| Casino| BTC, ETH and Litecoin accepted💰
Buffbet, why dont you accept customers from Germany actually? All other crypto books do.
Hello GekkeBelg,
We do not accept customers from Germany with Fiat currencies, with crypto (we accept BTC,ETH,LTC) you can actually make an account
Hello, I am really really mad.
As you can see above, I clearly asked you if German customers are allowed to sign up and you said not with fiat but with crypto it is okay.
This is also proven by the fact that when you try to sign up and select Euro, Germany is not on the country list, as you can see here:
https://imgur.com/mIOyEFM
But when you select Bitcoin, Germany does appear on the country list:
https://imgur.com/Zm36Lor
So after explicitly asking, I opened an account All was fine, I placed bets for several months and did several deposits and withdrawals. I even had to undertake an extensive KYC in February which I passed. So your staff clearly saw here also that I was from Germany and all this time it was fine.
And now, today I requested another withdrawal and suddenly had to do another KYC. And this time after sending them all the documents, my account got closed and all funds confiscated (399mbtc). Stating this as reason:
Quote
Thank you for the provided photos.
After thoroughly reviewing the provided files with our compliance and legal team it was deemed that, as a German resident, you are in breach of our T&C’s. Your account will be permanently closed in accordance with the released note by the German government body, not allowing us to accept bets and transactions, regardless the type of currency, from users residing in Germany.
Following from this, and being bound by the legal note of the relevant authority, all bets placed are in breach of the applicable law will be deemed void, and any deposits made to be refunded.
After carefully checking the transaction history of all incoming and outgoing transfers since initial account registration, the total amount of your deposits equals to 430 mBTC, while the total withdrawn amount up until now is 500 mBTC. With that being said, we consider that all deposits made so far have been reimbursed and there are no deposits left to be refunded.
Taking the above points into consideration the following terms and conditions have been breached:
3.5 We do not intend for anyone to use the Online Casino/Sportsbook and/or the Website where such use is illegal. The availability of the Online Casino/Sportsbook and/or the Website does not constitute an offer or invitation by us to use the Online Casino/Sportsbook in any place in which such use is illegal. We don’t offer our services to residents from following country or territory: Australia, Austria, Belarus, Belgium, Germany, France, Kazakhstan, Poland, Russia, Slovakia (Slovak Republic), Ukraine, United Kingdom, United States of America, S.A.R. and Bulgaria.
We would like to advise you to refrain from registering another account with us as it will be permanently closed and balance voided.
Best regards,
Buff.bet Customer Support team
After thoroughly reviewing the provided files with our compliance and legal team it was deemed that, as a German resident, you are in breach of our T&C’s. Your account will be permanently closed in accordance with the released note by the German government body, not allowing us to accept bets and transactions, regardless the type of currency, from users residing in Germany.
Following from this, and being bound by the legal note of the relevant authority, all bets placed are in breach of the applicable law will be deemed void, and any deposits made to be refunded.
After carefully checking the transaction history of all incoming and outgoing transfers since initial account registration, the total amount of your deposits equals to 430 mBTC, while the total withdrawn amount up until now is 500 mBTC. With that being said, we consider that all deposits made so far have been reimbursed and there are no deposits left to be refunded.
Taking the above points into consideration the following terms and conditions have been breached:
3.5 We do not intend for anyone to use the Online Casino/Sportsbook and/or the Website where such use is illegal. The availability of the Online Casino/Sportsbook and/or the Website does not constitute an offer or invitation by us to use the Online Casino/Sportsbook in any place in which such use is illegal. We don’t offer our services to residents from following country or territory: Australia, Austria, Belarus, Belgium, Germany, France, Kazakhstan, Poland, Russia, Slovakia (Slovak Republic), Ukraine, United Kingdom, United States of America, S.A.R. and Bulgaria.
We would like to advise you to refrain from registering another account with us as it will be permanently closed and balance voided.
Best regards,
Buff.bet Customer Support team
I am giving you one last chance to set this right and prove this all was a mistake of your department which closed my account. You cannot say stuff here and act otherwise afterwards. This would be completely unfair and make your company untrustworthy. Also you cannot let a person bet for a year and approve their KYC and then half a year later reject the same KYC with the same documents and confiscate an entire balance.
Please investigate this issue and correct the situation by reinstating my account. In that case my complaint will stop right here and we will just consider it a miscommunication between departments in your company. But if not, then I see no other option than to submit complaints at several different places because if this is truly intentional then wow this is filthy behaviour. And in case you will try to delete postings on here that accounts in crypto are allowed from Germany, I already made screenshots of it so don't bother.
For now, I will just believe this is a huge miscommunication between intern departments at Buff88, and that things will be fine. Cause I cannot believe that such a respectable company would really do this. Maybe the department which closed my account did not realize the rules were different for crypto accounts than for fiat accounts. It's a logical explanation and in that case it was only a human error and at least no bad intentions. In that case I can let it go after your solve things. Let's see.
Wow if that really is true it would be shocking. I'm pretty sure your explanation in the end will be the case though. It's indeed clear that they gave you their word and that on the signup page there is a clear difference between fiat or crypto account. And if they really would not accept German customers, they should have let you know this at the first KYC, not only now.....
I believe Buff is a trustworthy company and they will probably see their mistake and correct this.
No more answer Stunna?
This bet was voided and the odds displayed were incorrect enough (~3.2 v 2.3) that a ton of players hopped on it and put the max possible bet in on not just our website but others using the same odds. Our odds supplier voided this as quickly as they could and I am not surprised at all that they did void it. Our odds supplier reserves the right to void bets, to make the claim that we did this over some marginal difference is incorrect. I also do not believe you would have put the max bet in on both our website and sportsbetio and potentially others unless you detected this yourself. I don't always agree with voidings but in this situation I do, and with the information you shared I do not feel comfortable reverting the void especially given your account history. If this bet went on to lose we would not be not having this conversation. This decision is final
Especially given my account history? What does that mean? I have lost more than I won, I am in an overall minus.....
Re: ⭐Betcoin.ag-BEST LIVE SPORTS ODDS-BTC BSV BCH ETH XRP LTC XMR XRP USDT Casino⭐
Yes, I noticed those tiny limits too......it basically means no bets are allowed.....hopefully this will be fixed soon. So far we can say the system upgrade has only brought bad things....a laggy website, annoying livechat visible and limits almost zero.....
The limits are the top priority.
Regarding live chat, you can disable this in settings, as you always have been able.
https://i.imgur.com/N8w2LlU.png
Thanks for the feedback and many more improvements are on the way.
Hello
Have you fixed the limits by now? Mine are still very very low
You see that more often that there are limits for certain sports, and maybe even limits that are player-specific. There are always players who try to get an exploit in a certain league, and then try to gain an advantage in an unfair way. Whether that's the case here, I can't say. Sooner or later you will always run into limits.
No this can't be the case for me....I joined only couple days ago and since day 1 there were tiny limits cause Betcoin said they were working on a new system and limits were indeed lower.
Re: ⭐Betcoin.ag-BEST LIVE SPORTS ODDS-BTC BSV BCH ETH XRP LTC XMR XRP USDT Casino⭐
Yes, I noticed those tiny limits too......it basically means no bets are allowed.....hopefully this will be fixed soon. So far we can say the system upgrade has only brought bad things....a laggy website, annoying livechat visible and limits almost zero.....
Re: ⭐Betcoin.ag-BEST LIVE SPORTS ODDS-BTC BSV BCH ETH XRP LTC XMR XRP USDT Casino⭐
Hello Betcoin,
I'm new to your website, made my first deposit yesterday. I like the betting option and many games on offer, but there appears to be an error in your stakes. The max stake I could bet on MLB game Cleveland-Oakland was 9.09 DMBTC.....just to be clear that is 0.9mbtc....has to be a joke, right? And I did not place an earlier bet on this game so this cannot have influenced it.
See screenshot:
https://imgur.com/NrcalwT
Something wrong with your calculation from mbtc to DMBTC? Or are your limits peanuts for real?
In that case I made a bit too high deposit of 1500DMBTC lol.....then I better withdraw it all immediately.
I usually bet around 20mbtc per bet....I was assuming Betcoin was a serious bookie and I could bet that stake easily....at least at most bitcoin bookies those stakes are acceptable.....not on Betcoin? Or is there some kind of technical issue with the stake calculations?
I'm new to your website, made my first deposit yesterday. I like the betting option and many games on offer, but there appears to be an error in your stakes. The max stake I could bet on MLB game Cleveland-Oakland was 9.09 DMBTC.....just to be clear that is 0.9mbtc....has to be a joke, right? And I did not place an earlier bet on this game so this cannot have influenced it.
See screenshot:
https://imgur.com/NrcalwT
Something wrong with your calculation from mbtc to DMBTC? Or are your limits peanuts for real?
In that case I made a bit too high deposit of 1500DMBTC lol.....then I better withdraw it all immediately.
I usually bet around 20mbtc per bet....I was assuming Betcoin was a serious bookie and I could bet that stake easily....at least at most bitcoin bookies those stakes are acceptable.....not on Betcoin? Or is there some kind of technical issue with the stake calculations?
Hello, the limits will be adjusted to match the new currency denominations shortly. We have a major update in progress. Thank you for your patience.
Okay that explains it. But pleae do post a time frame for this to happen.....before the weekend at least? I'm really looking forward to the start of the Bundesliga and Premier League and it would be a pity if you have way lower limits than inteded on that.
Wow! Now it gets even more rediculous!!! You're saying my bets were placed in the 8th inning?? Your system must be really messed up........what is your time stamp for when the top 9th inning started then? And time stamp for when the bottom 9th inning started? And the 2 most important questions which you still did not answer: what is the time stamp of the void? That is very basic info that should be available to customers.
And what should the correct odds have been on offer for my 2 bets? To know that odds were wrong, you have to know what the correct odds should have been....so that is the least I deserve to know.
Your bets were placed in the 8th inning, it is not just our system that suggests this. That Bet365 screenshot I posted came after you had placed your bet and even on there it is indicating 8th inning. You have the timestamps for your bets as well and can verify this information.
The correct odds should have been slightly better than the Bet365 odds posted above. Obviously we do not know what the exact odds would have been because our odds provider gave us the incorrect odds. I will check and find out at what point this bet was voided, but as you have already established given your voids on other websites, this was not something that Stake has done it was a recall across all the websites. The implication that the bet was somehow voided because yours went on to win or because of how the match went is simply not true.
You can only know odds were incorrect if you compare them to the odds which would have been correct......so they do know what the correct odds must have been.....I'll gladly hear those odds.
If it's really true that my bets were placed in the bottom of the 8th inning then I apparently don't remember it exactly....I was 99% sure it was in the bottom of the 9th.
But this makes the void even more crazy because that would mean your odds provider, even though you said they immediatley realized they were offering wrong odds, waited out the bottom of the 8th, top of the 9th, bottom of the 9th and a couple minutes into the top of the 10th before they voided.....because I saw with my own eyes that the void appeared (a sudden credit of funds to my Stake account) about 1 minute after the 2 runs were scored to make the score 4-2. If this is the case then your thought that it was a quick void is certainly not true and then there must have been at least 30 mins in between my bet placement and the void time even. That is why I would like to hear the void time stamp please.
Voids do not happen instantly, the process can take time as they have to filter out the correct bets to void and then send out communications to all the bookmakers. We received communications of the bet being voided at 5:53 UTC.
Okay I'm glad you don't deny that the void took place after the 2 runs were scored to make it 4-2. So 5:53 UTC that is 7:53 AM CET......and my bets were placed at 7:17 and 7:20 AM CET. That means I was correct in stating it was well over half an hour before they goit void. In fact 33 and 36 minutes to be precise. You may say a process of voiding takes time, but it can't be that long. As you can imagine a void in livebetting becomes more painful as time goes on and to have this done after the bet had basically already won is just not done.
So you didn't mention the exact correct odds which they should have been but you said slightly higher than the 2,35 Bet365 offered.....so let it be 2,50. Do you really think it's fair to void 2,95 and 3,20 odds for it to be 2,50? I personally think this is still a marginal difference. Not the kind of difference where the user should have realized they were betting on clearly wrong odds. I certainly wasn't. If I was I would have made sure to cash out my bet with a nice profit, cause this was possible after these 2 runs were scored. The fact that I didn't do that proves only I was betting in good faith.
So the conclusion is: your odds provider messed up in several aspects. And I understand you can't pay the full price for that, but now I am the one paying the full price for it. Even though I still think that paying out my 2 bets in full at the apparently intended odds of 2,50 would be the fairest solution now, I am willing to accept that you only pay out the smallest bet of 15 mbtc at the odds of 2,50......that would mean crediting me 22.5 mbtc as a goodwill credit......also because 2,50 is certainly not that far off 2,95 as it is from the other bet of 3,20. You can then leave the 30mbtc @ 3,20 void. If you are agreeing to this solution then I will not take this further. Please let me know if you are willing to do this and I will close this topic and the trustpilot topic as well if you want. Or update them with the news there is a solution found....if you like that better.
Wow! Now it gets even more rediculous!!! You're saying my bets were placed in the 8th inning?? Your system must be really messed up........what is your time stamp for when the top 9th inning started then? And time stamp for when the bottom 9th inning started? And the 2 most important questions which you still did not answer: what is the time stamp of the void? That is very basic info that should be available to customers.
And what should the correct odds have been on offer for my 2 bets? To know that odds were wrong, you have to know what the correct odds should have been....so that is the least I deserve to know.
Your bets were placed in the 8th inning, it is not just our system that suggests this. That Bet365 screenshot I posted came after you had placed your bet and even on there it is indicating 8th inning. You have the timestamps for your bets as well and can verify this information.
The correct odds should have been slightly better than the Bet365 odds posted above. Obviously we do not know what the exact odds would have been because our odds provider gave us the incorrect odds. I will check and find out at what point this bet was voided, but as you have already established given your voids on other websites, this was not something that Stake has done it was a recall across all the websites. The implication that the bet was somehow voided because yours went on to win or because of how the match went is simply not true.
You can only know odds were incorrect if you compare them to the odds which would have been correct......so they do know what the correct odds must have been.....I'll gladly hear those odds.
If it's really true that my bets were placed in the bottom of the 8th inning then I apparently don't remember it exactly....I was 99% sure it was in the bottom of the 9th.
But this makes the void even more crazy because that would mean your odds provider waited out the bottom of the 8th, top of the 9th, bottom of the 9th and a couple minutes into the top of the 10th before they voided.....because I saw with my own eyes that the void appeared (a sudden credit of funds to my Stake account) about 1 minute after the 2 runs were scored to make the score 4-2. If this is the case then your thought that it was a quick void is certainly not true and then there must have been at least 30 mins in between my bet placement and the void time even. That is why I would like to hear the void time stamp please.
Hi Jason,
We have the odds of when this void occurred. Our odds provider had completely priced this wrong compared to elsewhere it wasn't in line with the market as you have said. And you picked up this bet on both Stake and sportsbetio and maybe other places using the same odds provider. With all due respect during this short window why are you hammering this same bet down on multiple different sportsbooks with the same odds provider. If Steve knew that I would be surprised if he still refunded.
I find it hard to believe that you thought these odds were indeed correct. Given what you have shared you confirmed that it was not us and our odds provider that voided this bet across many different websites. In some rare cases we can choose to refund these for recreational players but in this example I don't feel confident to override this voided bet for you.
For those not aware on rare occasion odds providers massively screw up a market and these bets tend to get piled on by people who have bots scraping all the odds, that is why in this type of circumstance the providers will void these bets. This bet was voided regardless of whether it went on to win or lose.
We have the odds of when this void occurred. Our odds provider had completely priced this wrong compared to elsewhere it wasn't in line with the market as you have said. And you picked up this bet on both Stake and sportsbetio and maybe other places using the same odds provider. With all due respect during this short window why are you hammering this same bet down on multiple different sportsbooks with the same odds provider. If Steve knew that I would be surprised if he still refunded.
I find it hard to believe that you thought these odds were indeed correct. Given what you have shared you confirmed that it was not us and our odds provider that voided this bet across many different websites. In some rare cases we can choose to refund these for recreational players but in this example I don't feel confident to override this voided bet for you.
For those not aware on rare occasion odds providers massively screw up a market and these bets tend to get piled on by people who have bots scraping all the odds, that is why in this type of circumstance the providers will void these bets. This bet was voided regardless of whether it went on to win or lose.
The reason why I bet this same bet in 2 different bookmakers (Stake and Sportsbet) was because my limits on Stake did not allow me more than the 45mbtc I could stake. And my usual stake is around 80mbtc on most bets. This was also the case with my earlier bets in Stake.
"completely priced this wrong" and "massively screw up the market"
Do you realize it was a tied score with the pre-match favourite Dodgers playing at home to the Angels, and they still had the bottom of the 9th inning as a free shot to win the game. Any score in the bottom of the 9th and the bet is immediately a loser. That is massive risk for a bet on the Angels.....odds around 3,00 are completely normal there.
Did you watch the screenshots I posted here above of the exact same game one day later? Where you had completely comparable odds of around 3,30 for the Angels with an also tied score late in the game? And at some point even 5,10 odds when the score was still tied and no men were on base.....did you void bets on that too?
But what I am most curious about.....what should the correct odds have been for my 2 bets then? When I bet it at 2,95 what were the intended odds of the provider? And when I bet the 3,20 odds what were the intended odds? You cannot just say odds were wrong without mentioning what the odds should have been then......so please tell
And you're saying the bet was void no matter the outcome.....welll what a coincidence then that it took your provider 20 minutes since bet placement......and very conveniently just 1 minute after the Angels scored 2 runs it was voided.....do you really think that is a coincidence? If the odds were so clearly wrong, it should have been void within 3 minutes.......it should not be rocket science to void a bet so it should never have to take 20 minutes.
Btw, the odds on the Angels after the 9th inning was completed were 2.30. And this was outside the timeframe which your CS gave me for the alleged "wrong odds". So that means at that point the 2.30 odds were correct and your odds provider will also confirm this. This is after having survived the bottom of the 9th......so at the time of my bets the odds for sure should have been clearly higher than 2.30.......at the very very least 2,80. So if the odds were any wrong which I still don't believe, then it was only a few percent off.......then you can void hundreds of bets each week.....and also peculiar is that the markets never got suspended....odds just kept moving like normal in small increments.....the system seemed to work just fine....no technical errors it seemed.....so how can there still be wrong odds offered then?
A live bet void should be an absolutely LAST resort for a completely mispriced bet....for example offering inversed odds or setting the comma wrong or so.....then I would understand....the way it happened now was just filthy behaviour of your odds provider.
I think you should ask your odds provider what the correct odds should have been.....and pay me out at those odds. I will accept that as a solution no matter which odds they will mention. If not then I will keep fighting for justice and file complaints at several places. This just went too far to just swallow it. My account at Stake is in minus btw....I have lost way more than I won. This won bet would have made me reach around break even, so it's even more painful.
To reference a different game in terms of what the odds should have been does not make sense. I can show you the odds on the same game from other sportsbooks at the time you put your bet down:
https://i.ibb.co/TRwY1KY/image.png
That is on Bet365, to claim it is a few percent off is not true or fair. This was clearly an error and not a marginal voiding, we were aware of the issue when you placed your bet and then our odds provider voided it quickly.
Hahaha if you're gonna post screenshots of other bookmakers, then do it correctly. You posted odds of the bottom of the 8th inning and with a man on base and 2 outs......my bets were in the bottom of the 9th and no men on base and no outs. So completely wrong info from your side here.
Timestamp of the screenshot is 5:20:39 UTC, your second bet was placed at 5:20:05 UTC. This screenshot of Bet365 was taken after your bet was placed, I've cropped out your bet from that screenshot because there is some sensitive info.
So to give you some closure we loaded up your two bets to verify when they were placed. You can confirm the times from your Betslip as well. That was the 8th inning bottom.
https://i.ibb.co/CvzjCMg/image.png
I've been in this community for over 8 years I'm not going to sit here and argue to try and deny you a few hundred bucks unless I was positive that you were not owed them. And regardless of all of these facts i have presented, those bets were voided by our odds provider as in regardless of whether it won or lost it would have still been voided. Steve was nice enough to act in good faith but every once in a while I like to do my homework
Wow! Now it gets even more rediculous!!! You're saying my bets were placed in the 8th inning?? Your system must be really messed up........what is your time stamp for when the top 9th inning started then? And time stamp for when the bottom 9th inning started? And the 2 most important questions which you still did not answer: what is the time stamp of the void? That is very basic info that should be available to customers.
And what should the correct odds have been on offer for my 2 bets? To know that odds were wrong, you have to know what the correct odds should have been....so that is the least I deserve to know.
Hi Jason,
We have the odds of when this void occurred. Our odds provider had completely priced this wrong compared to elsewhere it wasn't in line with the market as you have said. And you picked up this bet on both Stake and sportsbetio and maybe other places using the same odds provider. With all due respect during this short window why are you hammering this same bet down on multiple different sportsbooks with the same odds provider. If Steve knew that I would be surprised if he still refunded.
I find it hard to believe that you thought these odds were indeed correct. Given what you have shared you confirmed that it was not us and our odds provider that voided this bet across many different websites. In some rare cases we can choose to refund these for recreational players but in this example I don't feel confident to override this voided bet for you.
For those not aware on rare occasion odds providers massively screw up a market and these bets tend to get piled on by people who have bots scraping all the odds, that is why in this type of circumstance the providers will void these bets. This bet was voided regardless of whether it went on to win or lose.
We have the odds of when this void occurred. Our odds provider had completely priced this wrong compared to elsewhere it wasn't in line with the market as you have said. And you picked up this bet on both Stake and sportsbetio and maybe other places using the same odds provider. With all due respect during this short window why are you hammering this same bet down on multiple different sportsbooks with the same odds provider. If Steve knew that I would be surprised if he still refunded.
I find it hard to believe that you thought these odds were indeed correct. Given what you have shared you confirmed that it was not us and our odds provider that voided this bet across many different websites. In some rare cases we can choose to refund these for recreational players but in this example I don't feel confident to override this voided bet for you.
For those not aware on rare occasion odds providers massively screw up a market and these bets tend to get piled on by people who have bots scraping all the odds, that is why in this type of circumstance the providers will void these bets. This bet was voided regardless of whether it went on to win or lose.
The reason why I bet this same bet in 2 different bookmakers (Stake and Sportsbet) was because my limits on Stake did not allow me more than the 45mbtc I could stake. And my usual stake is around 80mbtc on most bets. This was also the case with my earlier bets in Stake.
"completely priced this wrong" and "massively screw up the market"
Do you realize it was a tied score with the pre-match favourite Dodgers playing at home to the Angels, and they still had the bottom of the 9th inning as a free shot to win the game. Any score in the bottom of the 9th and the bet is immediately a loser. That is massive risk for a bet on the Angels.....odds around 3,00 are completely normal there.
Did you watch the screenshots I posted here above of the exact same game one day later? Where you had completely comparable odds of around 3,30 for the Angels with an also tied score late in the game? And at some point even 5,10 odds when the score was still tied and no men were on base.....did you void bets on that too?
But what I am most curious about.....what should the correct odds have been for my 2 bets then? When I bet it at 2,95 what were the intended odds of the provider? And when I bet the 3,20 odds what were the intended odds? You cannot just say odds were wrong without mentioning what the odds should have been then......so please tell
And you're saying the bet was void no matter the outcome.....welll what a coincidence then that it took your provider 20 minutes since bet placement......and very conveniently just 1 minute after the Angels scored 2 runs it was voided.....do you really think that is a coincidence? If the odds were so clearly wrong, it should have been void within 3 minutes.......it should not be rocket science to void a bet so it should never have to take 20 minutes.
Btw, the odds on the Angels after the 9th inning was completed were 2.30. And this was outside the timeframe which your CS gave me for the alleged "wrong odds". So that means at that point the 2.30 odds were correct and your odds provider will also confirm this. This is after having survived the bottom of the 9th......so at the time of my bets the odds for sure should have been clearly higher than 2.30.......at the very very least 2,80. So if the odds were any wrong which I still don't believe, then it was only a few percent off.......then you can void hundreds of bets each week.....and also peculiar is that the markets never got suspended....odds just kept moving like normal in small increments.....the system seemed to work just fine....no technical errors it seemed.....so how can there still be wrong odds offered then?
A live bet void should be an absolutely LAST resort for a completely mispriced bet....for example offering inversed odds or setting the comma wrong or so.....then I would understand....the way it happened now was just filthy behaviour of your odds provider.
I think you should ask your odds provider what the correct odds should have been.....and pay me out at those odds. I will accept that as a solution no matter which odds they will mention. If not then I will keep fighting for justice and file complaints at several places. This just went too far to just swallow it. My account at Stake is in minus btw....I have lost way more than I won. This won bet would have made me reach around break even, so it's even more painful.
To reference a different game in terms of what the odds should have been does not make sense. I can show you the odds on the same game from other sportsbooks at the time you put your bet down:
https://i.ibb.co/TRwY1KY/image.png
That is on Bet365, to claim it is a few percent off is not true or fair. This was clearly an error and not a marginal voiding, we were aware of the issue when you placed your bet and then our odds provider voided it quickly.
Hahaha if you're gonna post screenshots of other bookmakers, then do it correctly. You posted odds of the bottom of the 8th inning and with a man on base and 2 outs......my bets were in the bottom of the 9th and no men on base and no outs. So completely wrong info from your side here.
Hi Jason,
We have the odds of when this void occurred. Our odds provider had completely priced this wrong compared to elsewhere it wasn't in line with the market as you have said. And you picked up this bet on both Stake and sportsbetio and maybe other places using the same odds provider. With all due respect during this short window why are you hammering this same bet down on multiple different sportsbooks with the same odds provider. If Steve knew that I would be surprised if he still refunded.
I find it hard to believe that you thought these odds were indeed correct. Given what you have shared you confirmed that it was not us and our odds provider that voided this bet across many different websites. In some rare cases we can choose to refund these for recreational players but in this example I don't feel confident to override this voided bet for you.
For those not aware on rare occasion odds providers massively screw up a market and these bets tend to get piled on by people who have bots scraping all the odds, that is why in this type of circumstance the providers will void these bets. This bet was voided regardless of whether it went on to win or lose.
We have the odds of when this void occurred. Our odds provider had completely priced this wrong compared to elsewhere it wasn't in line with the market as you have said. And you picked up this bet on both Stake and sportsbetio and maybe other places using the same odds provider. With all due respect during this short window why are you hammering this same bet down on multiple different sportsbooks with the same odds provider. If Steve knew that I would be surprised if he still refunded.
I find it hard to believe that you thought these odds were indeed correct. Given what you have shared you confirmed that it was not us and our odds provider that voided this bet across many different websites. In some rare cases we can choose to refund these for recreational players but in this example I don't feel confident to override this voided bet for you.
For those not aware on rare occasion odds providers massively screw up a market and these bets tend to get piled on by people who have bots scraping all the odds, that is why in this type of circumstance the providers will void these bets. This bet was voided regardless of whether it went on to win or lose.
The reason why I bet this same bet in 2 different bookmakers (Stake and Sportsbet) was because my limits on Stake did not allow me more than the 45mbtc I could stake. And my usual stake is around 80mbtc on most bets. This was also the case with my earlier bets in Stake.
"completely priced this wrong" and "massively screw up the market"
Do you realize it was a tied score with the pre-match favourite Dodgers playing at home to the Angels, and they still had the bottom of the 9th inning as a free shot to win the game. Any score in the bottom of the 9th and the bet is immediately a loser. That is massive risk for a bet on the Angels.....odds around 3,00 are completely normal there.
Did you watch the screenshots I posted here above of the exact same game one day later? Where you had completely comparable odds of around 3,30 for the Angels with an also tied score late in the game? And at some point even 5,10 odds when the score was still tied and no men were on base.....did you void bets on that too?
But what I am most curious about.....what should the correct odds have been for my 2 bets then? When I bet it at 2,95 what were the intended odds of the provider? And when I bet the 3,20 odds what were the intended odds? You cannot just say odds were wrong without mentioning what the odds should have been then......so please tell
And you're saying the bet was void no matter the outcome.....welll what a coincidence then that it took your provider 20 minutes since bet placement......and very conveniently just 1 minute after the Angels scored 2 runs it was voided.....do you really think that is a coincidence? If the odds were so clearly wrong, it should have been void within 3 minutes.......it should not be rocket science to void a bet so it should never have to take 20 minutes.
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Hello Symphonized
Would you (are anyone else from Stake) please reply in this topic?
https://bitcointalk.org/index.php?topic=5353196.new#new
I actually had the same bet in Sportsbet too (they use the same odds provider so this was void there too) and I just got word from Sportsbet that they agree with me that this was an unfair void and they paid me out my winnings for this bet. So see Stake, not every decision your odds provider makes has to be blindly followed. They make mistakes too and do unfair things. There is always a way to do justice to the customer! Hope you can do the only fair thing here and do the same as Sportsbet did.
Quote
Hi Jason,
I have been stung by late voided bets in the past and it is certainly frustrating.
Its a part of the sports betting industry as you are aware of and its not ideal.
Looking at your account, I'm happy to pay your bet out as a winner as a gesture of goodwill. 73 mbtc.
Give me a few minutes to process the transaction and there is no restrictions on the payments.
In regards to the Trustpilot post, if you could edit to show the latest development in agreement, that would be very generous of you.
Apologies for the concern and thanks for sticking around with us.
Inbox me any time.
regards,
Steve.
Sportsbet.io
I have been stung by late voided bets in the past and it is certainly frustrating.
Its a part of the sports betting industry as you are aware of and its not ideal.
Looking at your account, I'm happy to pay your bet out as a winner as a gesture of goodwill. 73 mbtc.
Give me a few minutes to process the transaction and there is no restrictions on the payments.
In regards to the Trustpilot post, if you could edit to show the latest development in agreement, that would be very generous of you.
Apologies for the concern and thanks for sticking around with us.
Inbox me any time.
regards,
Steve.
Sportsbet.io
Re: Stake.com - Watford FC Main Partner - UFC Betting Partner - $1M Race II ⚽ 🥊
Congratulations on your 4 years of consistent and excellent service in the forum, cheers to more years in the online and crypto space. This is probably your biggest highlight of the year followed by Adesanya joining you in promoting the site on the octagon for millions of viewers to see.
Thanks, we've been in crypto gambling over 8 years now and it has been a thrilling ride to watch this brand start from zero and grow into a global name. Forever grateful to this community for giving us our start, where would we be without bitcointalk I wonder.
Would you (are anyone else from Stake) please reply in this topic?
https://bitcointalk.org/index.php?topic=5353196.new#new