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Showing 7 of 7 results by Mandrik (BitInstant)
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Mandrik (BitInstant)
on 06/05/2013, 20:39:11 UTC
Quote from: Gareth (BitInstant) on May 06, 2013, 08:30:19 PM
Quote from: newtenberg on May 06, 2013, 08:23:01 PM
Quote from: URSAY on April 23, 2013, 08:43:55 PM
Quote from: newtenberg on April 23, 2013, 08:37:44 PM
Quote from: URSAY on April 23, 2013, 08:17:51 PM
Quote from: newtenberg on April 23, 2013, 08:15:59 PM
Quote from: URSAY on April 23, 2013, 08:00:55 PM
Quote from: newtenberg on April 23, 2013, 07:56:26 PM
I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact   ?

Yes, 13 days ago.

Did you receive an auto response stating that your issue is logged and our team is working to find you a solution?  Check your spam.  Thanks.

Yes, I received the auto-response, however I need to know when Bitinstant will resolve my problem. 13 days is too much.

Can you give me a tentative date?

Can you escalate my case?


I'm sorry that I am unable to personally fix this type of issue.  You will see a resolution thru bitinstant.com/contact

Thanks for your patience.

1 month and still waiting for my money ...  Sad


I just raised this in our internal support chat and expect it to be resolved within the next 20 minutes or so.

Hi, Newtenberg! I'm really sorry this took so long to process. I just pushed the order through and you should receive the funds shortly. Thanks so much for your patience!
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Mandrik (BitInstant)
on 01/05/2013, 17:43:03 UTC
NoCoinz - I'm going to PM you the information. Thanks!
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Mandrik (BitInstant)
on 01/05/2013, 14:19:20 UTC
Quote from: mel2000 on May 01, 2013, 01:57:13 PM
Would a Bitinstant rep please take action on getting my refund? It's bad enough that my $2500 transaction on 04/20/13 (Order ID# cae140dd-5bd1-46e2-b392-51c5acbcac7a) wasn't automatically voided by exceeding the purchase limit, but I don't understand why it's taking Bitinstant so long to return my money. I've notified support both here and thru the Bitinstant contact support but no action has been taken to return my money or to give me an update on the status to correct the issue. I'm starting to feel worried.




Sorry for the delay with this one, mel2000. I can go ahead and push the funds through right now to the btc wallet you originally provided in your order. Just let me know if that's ok and I'll take care of this immediately.
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Mandrik (BitInstant)
on 01/05/2013, 14:14:48 UTC
Quote from: Angry_Scotsman on May 01, 2013, 01:24:07 PM
I opened a support ticket nearly 2 weeks ago after attempting to purchase a VouchX code.  The withdrawal from my Dwolla account happened immediately, but I never received my code.  I was going to purchase Litecoins when they were around $2, and now that opportunity is shot.  I have sent emails to cs@bitinstant.com, but the liveagent software seems to be all they respond to.  Even that has gone unanswered for 4 days.

Edit:  This is order number 01752572-81b3-4763-a991-7f6c6bcf7d31

I just looked at the order history and I see we did send a VouchX code on 4/19/13, but I'm not sure why you didn't receive it. Sorry about that! I'm going to forward all the information over to you now. You should see the e-mail shortly!
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Mandrik (BitInstant)
on 23/04/2013, 20:15:11 UTC
Quote from: akabmikua on April 23, 2013, 04:31:21 PM
Quote from: akabmikua on April 20, 2013, 09:00:05 AM
Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting.........

Its been 16 days now!!!!

@URSAY, come on. (Actually not just URSAY, but BitInstant)

I am waiting for 16 days, and I have not got the money.

!!!!!!!!!PLEASE DO SOMETHING!!!!!!!!!!

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78


PLEASE DO SOMETHING!

@URSAY

Its 20 days now. Still waiting for Bitcoins to arrive.

Any update to my order??

I need this money in a bit of urgency now.

The reason these were never processed is because both BTCe coupons were for $0.01 (the minimum deposit is $20), but these were entered as $1000 deposits.
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Mandrik (BitInstant)
on 22/03/2013, 19:15:39 UTC
Hey everyone! I just joined the BitInstant support team, and I wanted to pop in here quick to introduce myself. I run George's Famous Baklava at Mandrik.com, but am probably best known for all the bacon-related awesomess I serve up at the Porcupine Freedom Festival every year. I'm looking forward to helping out on this thread in any way that I can.

Thanks!
Post
Topic
Board Beginners & Help
Re: Whitelist Requests (Want out of here?)
by
Mandrik (BitInstant)
on 22/03/2013, 19:05:40 UTC
This is Mandrik of George's Famous baklava (mandrik.com). I have a whitelisted account already (Mandrik), but I have joined the BitInstant team. So I'll be using this login for those purposes.

Thanks!

-Mandrik