Progress!

I managed to get in touch with a friend who uses the same ISP I had when I used to live at my old address.
I asked him to help me out, and when he tried to reset the 2FA, he received the following message:

"Please check your email inbox for an email with further instructions."

However, I haven’t received any email on my registered address yet.
Maybe it takes some time to arrive?

Has anyone gone through a similar process?
How long did it take for the email to arrive in your case?

I’ve tried to reset it many times, but each time I get the following message:

"Sorry, your 2FA cannot be reset now because your last login city is different from your current city.
Please try to reset your 2FA from the same internet connection that you last used the website from."

Thank you for your reply!

I’ve just double-checked, and I do have access to the Bitcoin wallet address I used for withdrawals. I can sign a message from that address to prove ownership if needed.
However, I’m still holding out hope for an official response from Freebitco.in support. I’ve been sending support requests to support@freebitco.in, and I only receive automated replies from fin@freebitco.intercom-mail.com.
Here are some of my ticket numbers over the past few months:

#24587: Help
#57243: Help
#4461914: Help Please
#14037601: Help

All of them say:

"Submitted – We'll pick up your ticket soon"

But I never got a reply.
As you can see from the ticket numbers, they have increased significantly over time — which suggests that the support queue is growing rapidly. I’m posting this here in the hope that an official representative notices my case and can help escalate or resolve it.

I'm ready to provide:

Signed message from my withdrawal address
Registration email
Referral link I used
Last login period

Any help or guidance is highly appreciated.

Hello,

I lost access to my Freebitco.in account some time ago and have been trying to recover it ever since. I’ve been contacting Freebitco.in support at support@freebitco.in almost weekly, but I haven’t received any response other than the automated ticket confirmation email.

Here’s my situation:

I registered on Freebitco.in a long time ago; my user ID starts with 300000.
I actively promoted my referral link and created forum threads and even a personal website to gain referrals. At one point, I had over 100 active referrals.
I used to receive automatic withdrawals to my Bitcoin wallet.
Around 2021, I enabled 2FA, but unfortunately I lost access to my phone.
When trying to recover access, I was told that 2FA can only be disabled from the original login IP/location, but I no longer live there.
I still receive weekly emails to my registration email address with referral updates, so I know my account is still generating revenue.
I also purchased FUN tokens on the platform back in 2021.

I have several proofs of account ownership:

My Bitcoin withdrawal address
My registration email
The referral link I used
The approximate date of my last login

I’m really desperate at this point. I want to continue promoting Freebitco.in, but I can't access my account, and support hasn't helped despite numerous attempts.
If anyone here has direct contact with Freebitco.in staff or has managed to recover their account in a similar situation, I would really appreciate your help or guidance.

Thank you in advance!

Узнал в 2013 когда стоял где-то 400$. Посидел немного на кранах и заработал около 10$. Если бы в то время отнесся серьезней, то возможно сейчас не пришлось бы работать(

Не плохая статья, едем зарабатывать свой первый миллион)