After almost 2 years of stagnation it's clear that without community there is no progress.
Devs come and go, and if we are just waiting for them, it looks for people like the coin is abandoned.
Mooncoin always was backed by the community, like Wikipedia when everyone is able to edit, with no contracts, salaries, companies behind it.
During this stagnation people became passive and probably begin to lose faith in MOON and even don't post in the thread.
However, your posts and ideas matter.
The Mooncoin community suggests and decides things about Mooncoin.
Regarding the Coinexchange issue old investors tried to contact them, but they didn't answer.
It's not a problem to send some MOON to them to reopen wallets,
the problem is it's needed to know their MOON address and the exact amount to send.
If they have lost some MOON, maybe that could happen (to a degree though, other services and users didn't report lost coins) due to outdated codebase of MOON, the latest release was made in Dec, 2017 by a previous dev:
https://github.com/mooncoincore/wallet/releases.
Edit: other than that Mooncoin definitely has to increase its network hashrate, however, if there is no good progress (first of all, no wallet developments and no projects on top of Mooncoin blockchain), there is a lack of interest from miners and investors.
Good afternoon. I agree 100% with you. I have said it many times to the members of Development Team. This community needs positive news. Also, there are many potential investors who watch Mooncoin. However, they need to see some progress.