My fault, it wasn't you but Ira that did not respond. And at one point it took you over a day to respond to my email, which is why I felt like you did  not respond.

To clear it up, Charlie DID respond to all of my emails.

I honestly don't know why you keep saying things that didn't happen. You have replied to all of my PMs, but I can pull out emails that you guys failed to reply to. I have never called you guys on the phone.

enmaku, would it make you feel better if I PM'd you the emails they failed to respond to? But you have made your point. I did agree to their ToS, and if they can't see it from the customer's side, then I'm done arguing. I didn't mean for this to become a shouting match, really. I just wanted a response. They didn't respond to me through email, which is why I came here. Obviously Charlie is going to say different things, but I'm finished. I'm taking my business elsewhere, Bitinstant has been less than satisfactory for me.


Edit: Charlie, it clearly says some was sent to a friend's account. I may have typed "I" but it wasn't me. It slipped that way. I cleared it up later by saying it was a friend and I

What I don't get is why the emails clearly stated that I received 881$ of BTC instead of 950$. If it was frozen while processing, shouldn't it say that I have received 950$? And shouldn't you re-process to ensure that the customer is receiving the correct amount of BTC, so they don't get more or less than they should? You have to manually process it anyways, do you not?


enmaku, I get where you're coming from, seriously I do. If resolving it in private worked, I would be doing that right now. But they've stopped responding to my emails 2 times so far, and each time I come onto the forums they respond. I take it back to emails, and what do you know, they stop again! I'm not one to start a shit-flinging contest, especially if it has to do with a business' well-being, but I DO feel wronged and from what I've seen in the ToS, I didn't violate it at all. Your bitch mode rant wont stop me from working this out til the end.

I deposited mine at one and my friend deposited his at another. Would that really get flagged?


Charlie,

When I set up the transfers, it gave me what account to deposit into. I transferred into whichever account that it said to, I have no idea how to transfer it into different accounts.
I would say look at the handwriting on the deposit slips but that is impossible. I would think that bitinstant would reimburse me for the amount I have lost since I did not actually break the ToS. Nowhere did it say that two people can't deposit at the same time.

That's not the situation we are discussing right now. Maybe I would be, maybe I wouldn't. I don't know why you feel like you have to play the crusader of justice here, but as of this moment I feel like I have been wronged, and that's why I am trying to get them to work it out.

I believe that they HAVE wronged me. I have been buying BTC for quite a while, believe it or not, but not always through bitinstant. Hell, in the e-mail they sent it even says they're giving me 880$ of btc instead of the usual 950ish. And that's 3 separate times. If my transfer was frozen shouldnt they give me BTC according to the current rate since it is processed during this time? And if they are to give me BTC at time A then they should give me as much as the rate is at time A. That's just how I see it.

Charlie,

Clearly you have NO idea what you are talking about. I have told you multiple times that it was two people, me and a friend. He did $1400 while I did $2000. Obviously we did NOT break your ToS. We even went to two separate banks to do our deposits, maximum $1000 dollars per deposit. There is no way in hell we broke your ToS. I emailed you with one account to make it much easier on you guys instead of having my friend email you guys as well. All I've gotten is terrible service and I'm now down $250 dollars. I did nothing wrong, and you guys delayed my coins for more than a week, and have skimped me out on coins on the preface that I "broke your ToS" when obviously I have not. This matter is nowhere near resolved. Stop pulling numbers out of your ass to make me seem like the bad guy.


Edit: I have the receipts to prove my position. I sent them to you guys three times and yet you still say all of this.

I am not Jason. It's Jenny. And you've cut me short $250. I understand that my order was processed at an earlier time, but with CURRENT conversion rates I've lost money. The LEAST you could do is compensate me. Hell, in the email it even says I am being given FAR less money than I am supposed to receive. Yes, it is a problem, and no, it is not resolved. You guys stopped responding to my emails as soon as I mentioned compensation or a refund.

Bitinstant has responded, but another issue has come to be. I wish this problem would finally solve itself

Hey guys, it seems that Bitinstant responds the quickest here. Charlie, you said my money would be processed by wednesday, then yesterday, and now you aren't responding. Please resolve my problem it's been almost a week now.

Thank you for the prompt responses. Can a mod please close this?

I see. Next time I'll keep that in mind and make payments in increments or something along those lines

The reason I use BTC is for anonymity. I did not use my real name and neither did she. We have all the receipts, email and paper. Thank you for clearing up the hostility part, and thank you for responding. I can wait for the transfers to come in, sorry about placing them so closely together.

The other day, a friend and I placed orders on bitinstant. We placed a total of 4 orders and the payment went smoothly. I received all 4 receipts to my email, and I have all the bank receipts at hand. My friend told me she has received one of the payments, but she hasn't received the other. I haven't received either of mine. She emailed the company to have them ask why she placed an order over the limit, and they asked to see her ID and utility bills. This is new to me from bitinstant, why have they become so hostile? Last time I placed an order over the limit and they took care of it immediately. I sent them my receipts last time and they corrected it within an hour. This time, it's been almost a day and they haven't responded to my friend's email, and they aren't being very consumer-friendly. Both my friend and I made sure to keep the limit in mind, but the customer service rep has given us a negative response like this and isn't even responding. I think the site is great, and I would like to keep doing business with them, but the customer service and "24/7 response" isn't looking too great right now.

Edit: I'm just asking to see if anyone has had this problem before, and if anyone from Bitinstant could please chime in and help me resolve this