I understand that, and I understand its not your fault, but as you are the only person from BitInstant who has actually replied to me I need to ask you if there's any update, or if I'm just waiting for an indefinite period of time.

You can clearly see in my post the case #.

Hey Ursay, you gave me a reply a little ago and told me you put me on the expired Gox coupons list (the Bitinstant email had said that I didn't need to use the coupon, nor indicated the APIResponse was a coupon), but with the support queues not being full I'm wondering what's taking so long. Its been 20 days since my order, 15 days since I emailed support, 13 days since I logged it through support on the website, and 5 days since you put me on that list. I'd say that's being pretty damn patient, and would really appreciate an update or resolution.

OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd

It was "This code cannot be redeemed (non existing or already used)".

I suppose you'd know, but I think I remember hearing that coupons don't work after 24 hours.

I did not, the email said "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" and there was no coupon supplied so far as I can tell. I do appreciate the quick response though.

I made an order two weeks ago that I got the confirmation email on, yet no funds were deposited. I contacted support and have heard nothing back, particularly frustrating since it was just cash to MTGox, and I've used Bitinstant before with 0 problems. I'd appreciate some help.

Please check:
OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd