Wow, seems amazing : https://bitcoinexchangeguide.com/hitbtc-appears-insolvent-blockchain-analysis/

Hello,

After I send this :
https://i.imgur.com/ak1jzzo.png

They finally accept to unlock my account. I'm now trying to withdraw. I will update if it's okay.


Happy day : i success to withdraw !!

I agree with you.
The problem is HitBTC doing targeting scam, so a lot of people have been no scammed.

But recently, as you can see on my previous post, I found a lot of people in the same case than me.
We must act.

I don't know the reason behind there scam : Have they been hacked ? Have they doing an exit scam ?
Anyway, Something bad is going on.

I just contact a lawyer in Hong Kong, recommended by my French Government , to start the sue in court if they don't give me my money.

Thank you, but I know that I will never see my Bitcoin :-( Sad Life.
And yes, before all seems to be ok about this exchange, but as you can see, if you search on Twitter by searching " hitbtc kyc " or " hitbtc withdraw " , there are an amazing number of similar case, for small and BIG amount.

Sometimes they solved the problem, sometimes no. It's a gray scam/targeting scam.

So now, i want people know what happened on HitBTC.
Maybe they scam me, congratulation ! Now, it's the time to spread the truth.


UPDATE : After threatening them with lawsuits in Hong Kong and divulging the matter to the media, my account was allowed to withdraw!

Moderator of Bitcointalk must rename this post with a special warning .

I ask my lawyer , he say :
How can they ask you, to contact an attorney, to affirmed that you did a transaction with an other man if he didn't see the transaction ? It's impossible.

But they know it of course.

And in my case, it's minus than 1 BTC.
They have all documents about me.

But no problem. They scam me. Ok. Now, maybe english is not my main language, but I'm now contacted by french specialist media in Cryptocurrencies & High tech to expose what they are doing with me and a lot of customers. Maybe after they will write a news about this, some english media will accept to talk about HitBTC scam.

Thank you again for your support here, I don't want to flood this forum.
Sorry for this.

They scam me. But my story can be covered by specialised media. I hope my story will help other customers to not try this exchange.
Because I see too much people scammed by HitBTC on twitter and reddit, so we need to stop it now.

Ok, I will never see my fund and now I know.
I said I paid in cash 50% on Bitcoin ATM and 50% from a man .
They sent me this :

https://i.imgur.com/FNHlE3s.png

My answer :
https://i.imgur.com/1xm4VVv.png


I can't of course. And they know it. Thank you to support me but It's finish for my case, I just lose my only Bitcoin pffff.

Ok, I will never see my fund and now I know.
I said I paid in cash 50% on Bitcoin ATM and 50% from a man .
They sent me this :

https://i.imgur.com/FNHlE3s.png

My answer :
https://i.imgur.com/1xm4VVv.png


I can't of course. And they know it. Thank you to support me but It's finish for my case, I just lose my only Bitcoin pffff.

They confirmed me on Twitter that now, they just received my answer ( Because i'm able to find the solution myself to reply immediately on Zendesk and not by e-mail .. ) .

Next the proof ( yes because now i'm paranoid then I take screenshot of all I do )
https://i.imgur.com/euq2R9e.png


Waiting the new answer again... Endless  

EDIT ( 15h57 paris timezone ) :
They make me crazy !!!!! I said I bought them in cash and there is the answer :
https://i.imgur.com/EgwrXK4.png

They ask systematically proof of resident and source of fund, you can find a lot of people and just this week .
I live in France, and it's "just" 0.84 BTC... I don't think my account was flagged, it's low amount and I worked hard to have my first BTC.

Now I  found an other way to contact them :
By Zendesk. Now, they can't say that they don't receive my e-mail : I have the proof that they can read what I send and they confirme me that they have received my answer to the first ticket with my proof of residence. Still waiting.

I will keep you informed if my cas is solved.
Thank you for your support , really, it's good to feel supported by other people when you are on the bottom.


P.S : @Potato Chips, I just see your website "chipmixer". If people use it, and send their Bitcoin to a platform like HitBTC, they will never proof from where those bitcoin came right ? So, in this situation, what happened to their bitcoins ?

They answer me by DM on Twitter now.
I will keep you informed if my situation is solved.

Yes... but they said minus 1 BTC you don't need KYC.. And I try on Binance, my KYC is accepted ( of course ! ) .
Seems no good for me and other people...

As I said, they take me as an idiot.

New people of the day in the same situation/similar situation :

https://twitter.com/ElenaCorbova/status/1128911441464045568
https://twitter.com/woailafang1/status/1128862038623629312
https://twitter.com/proke94/status/1128374961293471744
https://twitter.com/TalkBitcoinsCom/status/1128933562198052869
https://twitter.com/Alex_Fetta/status/1128664863964680193


EDITED at 13:06 ( Paris timezone ) :
Now, they answer me by DM on Twitter now.

They said they don't receive my e-mail from GMAIL and PROTONMAIL.
They said because I used a " yopmail " address ( I did for each website to keep my privacy ), I must answer from the yopmail.com, but it's impossible.
I answer that : When I sent you, the first time, my first proof of residence ( bank statement+IBAN ), from my gmail.com, you received and you answerd me on the yopmail.com . I give them screenshot.

So now, I wait again.

I will keep you informed if my situation is solved.


EDITED at 14:35 ( Paris timezone ) :

They tell me open a new ticket. What I did. And know, they ask me to answer to the old ticket, but when I do, they didn't receive the answer /-_-'/
So , I have an amazing idea.
They work on Zendesk. And, with Zendesk, you can reply immediateliy on there website, what I did now :-)
So they can't say again they don't receive my answer, they have and I have the proof.

Wait again.

An other day to wait. This is not professional at all..
You will see, they will say :

1 - We sent you an answer but, sadly, you don't receive it. Please wait, our team we back to you soon.
2 - In the answer : ask others documents even if I said I bought my bitcoin in cash in December 2018.

What is the utility of "KYC Section" , if they automatically ask " proof of residence " by e-mail for example ?!
What is the utility of Telegram Support if they can't do nothing, just, all the day say, to all people who have the same problem " We will escalate your ticket ", " we will get back to you soon " .


But now I will wait and stop flooding here.

Sure, but psychologically it's difficult, maybe it's " just " 0.84 BTC, but for me, it's represent a lot of month of economy. And when I see people waiting many month.. I'm afraid.

I try to be KYC on others exchange : it's fast and you don't need to talk with them by e-mail. They never ask " proof of fund " for example.
For example, I don't understand WHY they have the KYC section on their website, if they always ask after by e-mail the proof-of-residence .
Another example, I don't understand WHY they received my e-mails before, and after they said that I probably sent to the bad e-mail, and after they said " please sent from an other e-mail ".
Another example, I don't understand WHY they said " Check your mailbox ", and of course, nothing and they know it.

So yes, I just need to be patient and only if they want they will release my fund, but it's not professional at all and they know it.
When I see how many people have been in the same case... wow. Yes, there is a big problem behind HitBTC.


P.S : They answered the same thing on other Reddit ( 4 hours ago now ), but mine now answer since 24 hours of course.
The reddit : https://www.reddit.com/r/EN_HitBTC/comments/bp3b1k/hitbc_is_running_a_scamstealing_peoples_hard/

Targeting scammed. It's like a Ponzi or " gray scam ".
I feel so bad... I don't sleep since two days, I know I have probably lost all my fund... I don't know... Maybe they want that I abandoned to keep my fund..

Hello.

I'm afraid because my account is fully locked , i'm not able to withdrawal ( for around 0.84 BTC )
I have opened a ticket #424433 :

KYC -> I sent all documents
After, the support team answered me yesterday for proof of residence.
I sent my bank statement + my IBAN. ( same name, same address  : they refused ).
So, I sent three times my Internet Bill ( same name, same address )

After that, no answer.
They think I sent e-mail to bad e-mail address /-_-'/ but no, only at support+id424433 [at] hitbtc.zendesk.com ... so ...they told me on Twitter " We don't receive your e-mail, please try form another e-mail " .. lol..  But before they received , and now no... but why not...

I created a new e-mail, and I sent again today at 16h48.

And after, at 18h35, they said " check your mailbox ", but of course, NOTHING.


Why I am afraid ? Because I bought small by small with my economy this Bitcoin in December 2018, half on Bitcoin ATM, half on a guy found on Localbitcoins.

They write to their website that people are allowed to withdraw without KYC 1 BTC. But in my case not.


KYC is not the problem.
The problem is how they proceed with me ( low, ask too much documents for nothing ), and I see too much message that they ask proof of fund, that I don't have because I bought in cash in December for a total of .. around 3500€ .

I'm honest, not a frauder. I give them all documents. And now, i'm waiting waiting waiting and see a lot of people in my case on Twitter.
Sound not good at all.

They wrote to a man this :

Me it's... 0.87 BTC !!!
I'm totally despair... I never had this sort of problem in my life, I feel scammed.

Thank you reading my message.

P.S , People in the same situation this week :
Twitter :
https://twitter.com/NYCrypto777/status/1128637166828044289
https://twitter.com/RajendraSundar/status/1128555171343163392
https://twitter.com/Sayonaradeshita/status/1128302474006343680
https://twitter.com/cryptobrainy/status/1128414506093355008
https://twitter.com/b4rjavel/status/1128624568992768000
https://twitter.com/TheGhosted7/status/1127158416689061888
https://twitter.com/PierreMartinow/status/1126962052369661952
https://twitter.com/CryptoMcKenna/status/1126107239222325250
https://twitter.com/VicLaShawn/status/1125819052805505024
https://twitter.com/VelvetMilkman/status/1128563694684770304
https://twitter.com/12345678910clc/status/1128618344389591040

Of course, before, they received my answer.
After , they told me on Twitter " We don't receive your e-mail, please try form another e-mail " .. lol..
I create a new e-mail, and I send again today at 16h48.

And after, at 18h35, they said " check your mailbox ", but of course, NOTHING.

On the reddit , yes yesterday, answered. Today, nothing.


P.S : they wrote to a man this :


And me it's... 0.87 BTC.

Thank you , I will try now.