Search content
Sort by
Showing 19 of 19 results by Vict0ar
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
rstephe / mwp / Vict0ar / mroth7684
You should see a resolution today on your price execution issues.
You should see a resolution today on your price execution issues.
I received .4 more BTC. That gives me a price of $476.257605/(.4 + 3.70151298) = $116.117541825 per bitcoin.
I made this purchase on the april 12 2013. 04/12/2013. at 1:35 PM Eastern Standard Time. The MtGox chart uses UTC, which is 4 hours ahead, so it correlates with 18:35 MtGox time. The purchase was processed by ZipZap at 2:21 EST, which is 19.21 UTC.
Over this time, it was never near $116 per bitcoin.
The high for the 18:00 UTC hour was 89.7. The high for the 19:00 hour was 95.89.
http://i.imgur.com/y9pRP1T.png
http://i.imgur.com/emm2AIV.png
So, I am clearly still owed money. You said earlier that the price was based on when the order was placed which would make the MAX price for me at $89.7 per BTC.
$476.257605 / 89.7= 5.30944933 BTC
I have been paid 4.10151298 BTC.
So I am still owed, AT LEAST, 5.30944933 - 4.10151298 = 1.20793635 BTC
I really have no idea how the research team came up with the price it did.
https://bitcointalk.org/index.php?topic=128314.msg1846111#msg1846111
I will reopen your issue and look at it again.
any word on this? thank you.
Your final refund was escalated on 4/22 and is now just waiting in queue for completion. Thanks for your patience.
Ursay, I have not heard anything about this. Nothing on the blockchain or at my address. Nothing in my email. Is it still in the queue?
I can look up a status on this if you provide me with your email. Thanks.
pokapokajokajoka@gmail.com
We sent you your refund and added some extra BTC on 4/16.
https://blockchain.info/tx/8038fdd00cb1f140570fdac95a67bf712579aa553d46ab83df2979481098d1d7
I am quite confused. I have received 4.10151298 BTC total for $476.257605 on an order placed on april 12. Given the prices at the time, this seems obviously too low. Yes, I know that i received 3.7 BTC and then .4 more BTC on april 16th.
If you scroll up in list of messages, you will see that you said my refund was escalated on the 22nd. What does that mean?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
rstephe / mwp / Vict0ar / mroth7684
You should see a resolution today on your price execution issues.
You should see a resolution today on your price execution issues.
I received .4 more BTC. That gives me a price of $476.257605/(.4 + 3.70151298) = $116.117541825 per bitcoin.
I made this purchase on the april 12 2013. 04/12/2013. at 1:35 PM Eastern Standard Time. The MtGox chart uses UTC, which is 4 hours ahead, so it correlates with 18:35 MtGox time. The purchase was processed by ZipZap at 2:21 EST, which is 19.21 UTC.
Over this time, it was never near $116 per bitcoin.
The high for the 18:00 UTC hour was 89.7. The high for the 19:00 hour was 95.89.
http://i.imgur.com/y9pRP1T.png
http://i.imgur.com/emm2AIV.png
So, I am clearly still owed money. You said earlier that the price was based on when the order was placed which would make the MAX price for me at $89.7 per BTC.
$476.257605 / 89.7= 5.30944933 BTC
I have been paid 4.10151298 BTC.
So I am still owed, AT LEAST, 5.30944933 - 4.10151298 = 1.20793635 BTC
I really have no idea how the research team came up with the price it did.
https://bitcointalk.org/index.php?topic=128314.msg1846111#msg1846111
I will reopen your issue and look at it again.
any word on this? thank you.
Your final refund was escalated on 4/22 and is now just waiting in queue for completion. Thanks for your patience.
Ursay, I have not heard anything about this. Nothing on the blockchain or at my address. Nothing in my email. Is it still in the queue?
I can look up a status on this if you provide me with your email. Thanks.
pokapokajokajoka@gmail.com
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
rstephe / mwp / Vict0ar / mroth7684
You should see a resolution today on your price execution issues.
You should see a resolution today on your price execution issues.
I received .4 more BTC. That gives me a price of $476.257605/(.4 + 3.70151298) = $116.117541825 per bitcoin.
I made this purchase on the april 12 2013. 04/12/2013. at 1:35 PM Eastern Standard Time. The MtGox chart uses UTC, which is 4 hours ahead, so it correlates with 18:35 MtGox time. The purchase was processed by ZipZap at 2:21 EST, which is 19.21 UTC.
Over this time, it was never near $116 per bitcoin.
The high for the 18:00 UTC hour was 89.7. The high for the 19:00 hour was 95.89.
http://i.imgur.com/y9pRP1T.png
http://i.imgur.com/emm2AIV.png
So, I am clearly still owed money. You said earlier that the price was based on when the order was placed which would make the MAX price for me at $89.7 per BTC.
$476.257605 / 89.7= 5.30944933 BTC
I have been paid 4.10151298 BTC.
So I am still owed, AT LEAST, 5.30944933 - 4.10151298 = 1.20793635 BTC
I really have no idea how the research team came up with the price it did.
https://bitcointalk.org/index.php?topic=128314.msg1846111#msg1846111
I will reopen your issue and look at it again.
any word on this? thank you.
Your final refund was escalated on 4/22 and is now just waiting in queue for completion. Thanks for your patience.
Ursay, I have not heard anything about this. Nothing on the blockchain or at my address. Nothing in my email. Is it still in the queue?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
rstephe / mwp / Vict0ar / mroth7684
You should see a resolution today on your price execution issues.
You should see a resolution today on your price execution issues.
I received .4 more BTC. That gives me a price of $476.257605/(.4 + 3.70151298) = $116.117541825 per bitcoin.
I made this purchase on the april 12 2013. 04/12/2013. at 1:35 PM Eastern Standard Time. The MtGox chart uses UTC, which is 4 hours ahead, so it correlates with 18:35 MtGox time. The purchase was processed by ZipZap at 2:21 EST, which is 19.21 UTC.
Over this time, it was never near $116 per bitcoin.
The high for the 18:00 UTC hour was 89.7. The high for the 19:00 hour was 95.89.
http://i.imgur.com/y9pRP1T.png
http://i.imgur.com/emm2AIV.png
So, I am clearly still owed money. You said earlier that the price was based on when the order was placed which would make the MAX price for me at $89.7 per BTC.
$476.257605 / 89.7= 5.30944933 BTC
I have been paid 4.10151298 BTC.
So I am still owed, AT LEAST, 5.30944933 - 4.10151298 = 1.20793635 BTC
I really have no idea how the research team came up with the price it did.
https://bitcointalk.org/index.php?topic=128314.msg1846111#msg1846111
I will reopen your issue and look at it again.
any word on this? thank you.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
rstephe / mwp / Vict0ar / mroth7684
You should see a resolution today on your price execution issues.
You should see a resolution today on your price execution issues.
I received .4 more BTC. That gives me a price of $476.257605/(.4 + 3.70151298) = $116.117541825 per bitcoin.
I made this purchase on the april 12 2013. 04/12/2013. at 1:35 PM Eastern Standard Time. The MtGox chart uses UTC, which is 4 hours ahead, so it correlates with 18:35 MtGox time. The purchase was processed by ZipZap at 2:21 EST, which is 19.21 UTC.
Over this time, it was never near $116 per bitcoin.
The high for the 18:00 UTC hour was 89.7. The high for the 19:00 hour was 95.89.
http://i.imgur.com/y9pRP1T.png
http://i.imgur.com/emm2AIV.png
So, I am clearly still owed money. You said earlier that the price was based on when the order was placed which would make the MAX price for me at $89.7 per BTC.
$476.257605 / 89.7= 5.30944933 BTC
I have been paid 4.10151298 BTC.
So I am still owed, AT LEAST, 5.30944933 - 4.10151298 = 1.20793635 BTC
I really have no idea how the research team came up with the price it did.
https://bitcointalk.org/index.php?topic=128314.msg1846111#msg1846111
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I will probably looking further into some logged price execution issues as well. I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.
How do we determine exactly what we are owed? Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?
If you had us execute the BTC order then give me the BTC price at the time of your order. Figure out what you received and do the math to tell us what we owe you. Obviously the more info you can provide us with the better.
My order time was Friday 4/12/2013 at 1:35 Eastern Standard Time. This corresponds with a MtGox time of 15:35. This screenshot shows the MtGox prices for that hour.
http://i.imgur.com/QdOzUwE.png
If there is a way to figure out the exact time, then hopefully someone lets us know and I will find that out. Otherwise, it seems the most fair to simply use the average of the high and low which is $71.75/BTC.
I bought $476.257605 USD worth of BTC which, divided by 71.75, means I should receive 6.63773666 BTC. I was only given 3.70151298 BTC so I am due 6.63773666-3.70151298 = 2.93622367 BTC
Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb
Here is more info from this order:
On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time. It was for $496.05. After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Quote ID 0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $496.05 USD
Amount you will receive $476.257605 USD
Expected delivery time(HH:MM:SS) 0:30:00
Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00
Destination exchange Bitcoin Address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Order # f2275a92-c99a-4be1-a106-3db4ddd1717f
https://bitcointalk.org/index.php?topic=128314.msg1840587#msg1840587
email?
pokapokajokajoka@gmail.com
any news here ursay?
ty
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I will probably looking further into some logged price execution issues as well. I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.
How do we determine exactly what we are owed? Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?
If you had us execute the BTC order then give me the BTC price at the time of your order. Figure out what you received and do the math to tell us what we owe you. Obviously the more info you can provide us with the better.
My order time was Friday 4/12/2013 at 1:35 Eastern Standard Time. This corresponds with a MtGox time of 15:35. This screenshot shows the MtGox prices for that hour.
http://i.imgur.com/QdOzUwE.png
If there is a way to figure out the exact time, then hopefully someone lets us know and I will find that out. Otherwise, it seems the most fair to simply use the average of the high and low which is $71.75/BTC.
I bought $476.257605 USD worth of BTC which, divided by 71.75, means I should receive 6.63773666 BTC. I was only given 3.70151298 BTC so I am due 6.63773666-3.70151298 = 2.93622367 BTC
Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb
Here is more info from this order:
On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time. It was for $496.05. After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Quote ID 0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $496.05 USD
Amount you will receive $476.257605 USD
Expected delivery time(HH:MM:SS) 0:30:00
Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00
Destination exchange Bitcoin Address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Order # f2275a92-c99a-4be1-a106-3db4ddd1717f
https://bitcointalk.org/index.php?topic=128314.msg1840587#msg1840587
email?
pokapokajokajoka@gmail.com
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I will probably looking further into some logged price execution issues as well. I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.
How do we determine exactly what we are owed? Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?
If you had us execute the BTC order then give me the BTC price at the time of your order. Figure out what you received and do the math to tell us what we owe you. Obviously the more info you can provide us with the better.
My order time was Friday 4/12/2013 at 1:35 Eastern Standard Time. This corresponds with a MtGox time of 15:35. This screenshot shows the MtGox prices for that hour.
http://i.imgur.com/QdOzUwE.png
If there is a way to figure out the exact time, then hopefully someone lets us know and I will find that out. Otherwise, it seems the most fair to simply use the average of the high and low which is $71.75/BTC.
I bought $476.257605 USD worth of BTC which, divided by 71.75, means I should receive 6.63773666 BTC. I was only given 3.70151298 BTC so I am due 6.63773666-3.70151298 = 2.93622367 BTC
Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb
Here is more info from this order:
On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time. It was for $496.05. After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Quote ID 0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $496.05 USD
Amount you will receive $476.257605 USD
Expected delivery time(HH:MM:SS) 0:30:00
Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00
Destination exchange Bitcoin Address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Order # f2275a92-c99a-4be1-a106-3db4ddd1717f
https://bitcointalk.org/index.php?topic=128314.msg1840587#msg1840587
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I will probably looking further into some logged price execution issues as well. I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.
How do we determine exactly what we are owed? Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ok so my order from 4/12 was pushed through. However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees. Without fees I paide 496.05.
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Order ID # ?
f2275a92-c99a-4be1-a106-3db4ddd1717f
also, I do not want the bitcoins to go to the initial bitcoin address.
I'm showing a transaction hit your address for 3.70151298 BTC. Is this not your BitInstant order?
I was due $476.257605 worth of bitcoins. I made the order yesterday at 2:20PM Eastern Standard Time. So, that is not the correct amount of BTC.
Also, I do not want the compensation to go to the original bitcoin address. I can provide the new one when you are ready.
Please provide FULL details. What did you receive and when. What did you expect to receive?
On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time. It was for $496.05. After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Quote ID 0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $496.05 USD
Amount you will receive $476.257605 USD
Expected delivery time(HH:MM:SS) 0:30:00
Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00
Destination exchange Bitcoin Address
I moneygramed the amount at my local store and ZipZap processed the transaction at 2:21 Eastern Standard Time.
4 hours later, nothing had happened so I notified via bitinstant.com/contact. At 8:16PM EST, 3.70151298 BTC hit the bitcoin address.
Now, I dont know exactly what the price was when I initiated the order, but it surely was not $476.257605/3.70151298 BTC = $128.665658495/BTC.
From looking at the MtGox graph, it should be around $65-75/BTC if I am reading it correctly. So I am due ~2.5-3.5 more BTC. If there is a way to look up the exact price at an exact time, then I could find the exact amount.
This issue was already logged. Thanks for providing more info!
Thank you.
Ok, so I presume they will be looking into it and will be able to tell the exact amount of BTC to compensate. I would like those BTC deposited into a different address than the one for the order. Hopefully that is possible. I can provide that address now, or later. Let me know.
I am waiting...
Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb
Thank you Ursay.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ok so my order from 4/12 was pushed through. However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees. Without fees I paide 496.05.
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Order ID # ?
f2275a92-c99a-4be1-a106-3db4ddd1717f
also, I do not want the bitcoins to go to the initial bitcoin address.
I'm showing a transaction hit your address for 3.70151298 BTC. Is this not your BitInstant order?
I was due $476.257605 worth of bitcoins. I made the order yesterday at 2:20PM Eastern Standard Time. So, that is not the correct amount of BTC.
Also, I do not want the compensation to go to the original bitcoin address. I can provide the new one when you are ready.
Please provide FULL details. What did you receive and when. What did you expect to receive?
On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time. It was for $496.05. After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Quote ID 0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $496.05 USD
Amount you will receive $476.257605 USD
Expected delivery time(HH:MM:SS) 0:30:00
Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00
Destination exchange Bitcoin Address
I moneygramed the amount at my local store and ZipZap processed the transaction at 2:21 Eastern Standard Time.
4 hours later, nothing had happened so I notified via bitinstant.com/contact. At 8:16PM EST, 3.70151298 BTC hit the bitcoin address.
Now, I dont know exactly what the price was when I initiated the order, but it surely was not $476.257605/3.70151298 BTC = $128.665658495/BTC.
From looking at the MtGox graph, it should be around $65-75/BTC if I am reading it correctly. So I am due ~2.5-3.5 more BTC. If there is a way to look up the exact price at an exact time, then I could find the exact amount.
This issue was already logged. Thanks for providing more info!
Thank you.
Ok, so I presume they will be looking into it and will be able to tell the exact amount of BTC to compensate. I would like those BTC deposited into a different address than the one for the order. Hopefully that is possible. I can provide that address now, or later. Let me know.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ok so my order from 4/12 was pushed through. However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees. Without fees I paide 496.05.
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Order ID # ?
f2275a92-c99a-4be1-a106-3db4ddd1717f
also, I do not want the bitcoins to go to the initial bitcoin address.
I'm showing a transaction hit your address for 3.70151298 BTC. Is this not your BitInstant order?
I was due $476.257605 worth of bitcoins. I made the order yesterday at 2:20PM Eastern Standard Time. So, that is not the correct amount of BTC.
Also, I do not want the compensation to go to the original bitcoin address. I can provide the new one when you are ready.
Please provide FULL details. What did you receive and when. What did you expect to receive?
On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time. It was for $496.05. After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Quote ID 0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $496.05 USD
Amount you will receive $476.257605 USD
Expected delivery time(HH:MM:SS) 0:30:00
Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00
Destination exchange Bitcoin Address
I moneygramed the amount at my local store and ZipZap processed the transaction at 2:21 Eastern Standard Time.
4 hours later, nothing had happened so I notified via bitinstant.com/contact. At 8:16PM EST, 3.70151298 BTC hit the bitcoin address.
Now, I dont know exactly what the price was when I initiated the order, but it surely was not $476.257605/3.70151298 BTC = $128.665658495/BTC.
From looking at the MtGox graph, it should be around $65-75/BTC if I am reading it correctly. So I am due ~2.5-3.5 more BTC. If there is a way to look up the exact price at an exact time, then I could find the exact amount.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ok so my order from 4/12 was pushed through. However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees. Without fees I paide 496.05.
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Order ID # ?
f2275a92-c99a-4be1-a106-3db4ddd1717f
also, I do not want the bitcoins to go to the initial bitcoin address.
I'm showing a transaction hit your address for 3.70151298 BTC. Is this not your BitInstant order?
I was due $476.257605 worth of bitcoins. I made the order yesterday at 2:20PM Eastern Standard Time. So, that is not the correct amount of BTC.
Also, I do not want the compensation to go to the original bitcoin address. I can provide the new one when you are ready.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ok so my order from 4/12 was pushed through. However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees. Without fees I paide 496.05.
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Order ID # ?
f2275a92-c99a-4be1-a106-3db4ddd1717f
also, I do not want the bitcoins to go to the initial bitcoin address.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ok so my order from 4/12 was pushed through. However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees. Without fees I paide 496.05.
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Start reporting now. If it didn't go through by now then you have a problem.
Did you see if it is in the blockchain at blockchain.info?
yes I checked that. there is no sign of it.
ok now I am getting this:
Got error 157 'Unknown error code' from NDBCLUSTER
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Start reporting now. If it didn't go through by now then you have a problem.
Did you see if it is in the blockchain at blockchain.info?
yes I checked that. there is no sign of it.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago. I recieved confirmation from zipzap that their end has completed. have heard nothing from bitinstant. how long should this take? how long should I wait until being concerned?
A long time....... Read the past posts.
just meant how long should i wait until notifying bitinstant and requesting help.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago. I recieved confirmation from zipzap that their end has completed. have heard nothing from bitinstant. how long should this take? how long should I wait until being concerned?