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Showing 20 of 47 results by areezy
Another touch on sportsbet being fishy and a scam.
I have contacted their licensed company in december, never got a response. I contacted askgamblers if I could submit a complaint about sportsbet.io on their website and they said that they do not have them listed this is back in december. Today I visited the sportsbet.io website and I noticed that they have the askgamblers logo on their website as to they being a part of it. I contacted askgamblers and see their response for your self. We all know sportsbet.io will not be here within a few years from now. Certain stuff will happen and they will shut down, you really think they are gonna be here for atleast a 20 years and stay ''legit'' and never got caught for taking matters in their own hands when breaching t&c? go figure.. d- is a compliment.
https://imgur.com/a/Fmq2R19
https://imgur.com/a/J8heR83
https://bitcointalk.org/index.php?topic=717790.3080
I have contacted their licensed company in december, never got a response. I contacted askgamblers if I could submit a complaint about sportsbet.io on their website and they said that they do not have them listed this is back in december. Today I visited the sportsbet.io website and I noticed that they have the askgamblers logo on their website as to they being a part of it. I contacted askgamblers and see their response for your self. We all know sportsbet.io will not be here within a few years from now. Certain stuff will happen and they will shut down, you really think they are gonna be here for atleast a 20 years and stay ''legit'' and never got caught for taking matters in their own hands when breaching t&c? go figure.. d- is a compliment.
https://imgur.com/a/Fmq2R19
https://imgur.com/a/J8heR83
https://bitcointalk.org/index.php?topic=717790.3080
Re: #1 RATINGS of BITCOIN SPORTSBOOKS : poster book discussion
⭐ Merited by SyGambler (1)
Another touch on sportsbet being fishy and a scam.
I have contacted their licensed company in december, never got a response. I contacted askgamblers if I could submit a complaint about sportsbet.io on their website and they said that they do not have them listed this is back in december. Today I visited the sportsbet.io website and I noticed that they have the askgamblers logo on their website as to they being a part of it. I contacted askgamblers and see their response for your self. We all know sportsbet.io will not be here within a few years from now. Certain stuff will happen and they will shut down, you really think they are gonna be here for atleast a 20 years and stay ''legit'' and never got caught for taking matters in their own hands when breaching t&c? go figure.. d- is a compliment.
https://imgur.com/a/Fmq2R19
https://imgur.com/a/J8heR83
I have contacted their licensed company in december, never got a response. I contacted askgamblers if I could submit a complaint about sportsbet.io on their website and they said that they do not have them listed this is back in december. Today I visited the sportsbet.io website and I noticed that they have the askgamblers logo on their website as to they being a part of it. I contacted askgamblers and see their response for your self. We all know sportsbet.io will not be here within a few years from now. Certain stuff will happen and they will shut down, you really think they are gonna be here for atleast a 20 years and stay ''legit'' and never got caught for taking matters in their own hands when breaching t&c? go figure.. d- is a compliment.
https://imgur.com/a/Fmq2R19
https://imgur.com/a/J8heR83
Re: #1 RATINGS of BITCOIN SPORTSBOOKS : poster book discussion
Hi Guys,
I just stumbled over this thread! apologies for the delay! Im new to looking after some of the customer comments here on the forum but have been with Sportsbet.io from the start.
So ANY questions you want to ask me, ill answer them 100% honestly.. regardless if you agree with the answers or not.
We have some great things happening in 2019 and we want you all on the journey with us.
This week we launched Horse Racing! come to our site and check it out..
I wish I could tell you what my boss is doing next week in a Western European Country, but its Soccer season and some BIG competitions are playing in Western Europe! As soon as I can, Ill tell ya.
( Remeber this COMMENT!)We have a Superbowl Free Spin promotion going on this weekend. Check out our promo page for more detail.
We have the most responsive 24/7 live chat sportbook chat agents on the planet, come and test them out! any probs at all, message/post them here and Ill look after it.
thanks lads,
Steve
sportsbet.io
Hi Steve,
Thanks for posting in this thread and for the PM today. Here are some of the reasons for the "D-" rating.
1. Margins - The margins (odds) at Sportsbet are very high. It's almost impossible for a player to overcome that type of hold with vanilla lines.
2. Self-exclusion - When a player asks for self-exclusion, Sportsbet steers the player towards taking a temporary ban.
3. Areezy - Under no circumstances should a book be able to cancel a futures play. Areezy has given me permission to look into his account. If there is something that is missing, please PM.
4. KYC/AML - There are rare cases where KYC may be required. Sportsbet is heavy handed on KYC and confiscated 21.5 BTC form a player of which 15 BTC was from his deposit.
5. Double spend claims - Sportsbet should wait for 1 confirmation if they are going to confiscate funds for an "accused" double spend attempt.
6. Communication - A PM was sent to all books asking if they banned players from the UK or US. Every book replied within a day except Sportsbet.
Morning All,
First of all, I can't believe I missed the Superbowl! Looked like a cracking game.
Second, I usually use this thread here to pump out my promos. ( yes, i pretty much will be doing the main sports promotions this year )
https://bitcointalk.org/index.php?topic=1458034.4160
Thirdly, we payed out a 75,000 euro multi bet the other week that was cashed out after 10 winning legs and the 11th leg actually was lost!
Another 110,000 euros was paid to a customer who had a good weekend betting on Basketball Qtr totals.
My boss is very happy to pay out big and fast! When I first started in the industry I was scared of the big wins! but as my boss always says, if the customer wins, give them their money!
Anyhow! onto the above Questions of the day, and then Ill pay out our Superbowl promotion!
1. Margins - yeah a popular Q for most books I guess. I know some leagues we are near market leaders, and on some we struggle a bit. Our trading team and Sportsbook Director are trying to find the best balance. For value Id recommend taking our daily price boost on EACH SPORT! yes.. that = >20 potential price boosts daily.
2. Self Exclusion- Not really my or trading/ops guys area, we have a particular person fully responsible for every case. She is extremely experienced as she is from one of the worlds biggest bookmakers. When She speaks, we listen.
3. Abreezy - As mentioned in a personal message, its pretty clear you are not getting all the correct information here. I won't be going into the dirty detail, but rest assured, the result was in the best interest of the customer on the information abreezy provided us.
As for this: ''Under no circumstances should a book be able to cancel a futures play''
Unfortunately, pretty much we can. We haven't done it in the past as it is unethical, but this was a situation that needed to be urgently done. I couldn't careless if Liverpool win or not. its half a bitcoin payout and we do that on an hourly basis. This is not the financial amount that is the issue. As mentioned, we were left with no option but to proceed down this path after a long period of discussion with the customer in question.
4. KYC procedure: Out of my jurisdiction, but i can tell you that my boss pays out any winnings. Im not sure of this case in question, but if money was confiscated, once again Id say that player in question has not filled all of us in with the full and correct information here.
5. Probably. Ill mention it to our support payouts team.
6. Apologies on missing that email. We had a few guys looking after the forums in the past and Im not sure what happened.
Have a good Monday all and speak again soon!
regards,
Steve,
Sportsbet.io
Karma will get you one day. Feeling all safe because of a fake licensed casino. Such a shame, if you were listed on MGA then you wouldnt be talking like that at all. You would lose your license in a instant, the ''license'' you currently have lets you do whatever you want, because its fake everybody knows that. Those people never get back to you.
Did you meanwhile receive serious advice how to enforce your winnings from the liars and nonsense posters here?
I think he didn't because he is still in this thread and can't move on. He just cannot accept that he loss because of the self exclusion thing, if you believe he can still claim it, will you be willing
to share your idea on how this things can be done?
My honest opinion is that OP did not understand the terms properly, well, I could be wrong but its just an opinion.
I was not wrong at all regarding the terms. I requested to be self excluded and they agreed with that 150 days. A month later I ask about my ongoing bets and they suddently permantely ban my account, because I had stated in the first email that I had gambling issues (they were not having a problem with it when I self excluded my self and now when I ask about ongoing bets they suddently do) thats my whole point. I am just sharing this so that people know everyday to avoid this casino. Save as much people as possible from having negative experiences with this casino.
Re: #1 RATINGS of BITCOIN SPORTSBOOKS : poster book discussion
Sportsbet came in and saw the questions and ran back away. What are they suppose to say ?
Yeah, we stole money from people with super efficiency and find the best case scenario of what we can make from each and one of you ?
It is impossible to get them confess but we all know the truth. If a person has a self exclusion from the games that is one thing and I can understand voiding the bets however when a bet is still active and self exclusion has no end date it means game should continue and considering he was winning the bet and Liverpool will win the only reason why they gave him the money back and voided the bet is that he was winning.
What happens if someone gambles on Leicester to win the league and then realizes he is not going to win, will they just void his bet and give him his money back ? No chance at all, if that was the case I could just put in 10k dollars into all games and whenever the champion is looking like its decided I will void all other accounts and keep only the winning one and make myself rich quite quickly. They only paid him back because he was winning, they wouldn't pay him back if he was losing, simple as that.
Yeah, we stole money from people with super efficiency and find the best case scenario of what we can make from each and one of you ?
It is impossible to get them confess but we all know the truth. If a person has a self exclusion from the games that is one thing and I can understand voiding the bets however when a bet is still active and self exclusion has no end date it means game should continue and considering he was winning the bet and Liverpool will win the only reason why they gave him the money back and voided the bet is that he was winning.
What happens if someone gambles on Leicester to win the league and then realizes he is not going to win, will they just void his bet and give him his money back ? No chance at all, if that was the case I could just put in 10k dollars into all games and whenever the champion is looking like its decided I will void all other accounts and keep only the winning one and make myself rich quite quickly. They only paid him back because he was winning, they wouldn't pay him back if he was losing, simple as that.
Exactly, they ignore all my emails. I have no words for them, I been a customer since 2016.. its a shame.
I requested to be temporary self excluded for 150 days, my bet should never be voided because of that. Imagine you play at a casino and you make a nice profit and then you self exclude your self for 2 days so that the withdrawal goes thru (so that you dont cancel the withdrawal) is the casino then allowed to void all bets because you temporary self excluded your self? ofcourse not, that is insane.. I have never heard of something like that in my life, these pictures clearly show edvidence that I requested to be temporay self excluded, so that I could collect my bets later. I have no idea whats wrong with me doing that. (notice they replied with they being okay with temporary self exclusion on my account in the email) because I did nothing wrong!
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
They are now rated D- in the rated books thread which is litterly the lowest next to the ''F'' rated books which are books who almost all are closed. So watch out people, they are also not listed on askgamblers for a good reason. https://bitcointalk.org/index.php?topic=717790.0
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
They are now rated D- in the rated books thread which is litterly the lowest next to the ''F'' rated books which are books who almost all are closed. So watch out people, they are also not listed on askgamblers for a good reason. https://bitcointalk.org/index.php?topic=717790.0
Watch out for this casino!!
I been a customer since 2016. And I placed in 2018 september a outright bet for liverpool winning the league and barcelona winning champions league. Now I requested in december 2018 a temporary ban for 150 days, they agreed and banned my account and offered me the days they had displayed 1 day one month and 6 month. My account stayed temporary banned, now in january a month later I contact them about my bets that I had settled a half year ago and they decide to void the bet and permantely ban my account!! Keep in my mind that my outrights bets are winning, odds used to be 5.85 and are now 1.33 liverpool is number one in the league!! Scam casino no doubt they will find anything to take your money. I stated in december that I had gambling issues and wanted to be self excluded for 150 days, they were OKAY with that and they self excluded me for x amount of time hoping that I would come back and feel better about my issues that I had (see pictures that I attached they said exactly this) and now they just perm ban my account and void my bets meaning I lose a ton!!
They do not wish to give me a explanation for their behaviour, just ban me without anything. They will get downgraded on the sportsbet thread.
https://bitcointalk.org/index.php?topic=5103517.0
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
I can understand your frustration but even getting your bets back on something that is a long term bet is a marvel in a gambling world which means you are way ahead of what you should have been. Trying to give sportsbet a bad mark with writing here as well doesn't really make you look good neither and shows you were actually right about the leaving gambling on the first try and wish you kept staying away.I been a customer since 2016. And I placed in 2018 september a outright bet for liverpool winning the league and barcelona winning champions league. Now I requested in december 2018 a temporary ban for 150 days, they agreed and banned my account and offered me the days they had displayed 1 day one month and 6 month. My account stayed temporary banned, now in january a month later I contact them about my bets that I had settled a half year ago and they decide to void the bet and permantely ban my account!! Keep in my mind that my outrights bets are winning, odds used to be 5.85 and are now 1.33 liverpool is number one in the league!! Scam casino no doubt they will find anything to take your money. I stated in december that I had gambling issues and wanted to be self excluded for 150 days, they were OKAY with that and they self excluded me for x amount of time hoping that I would come back and feel better about my issues that I had (see pictures that I attached they said exactly this) and now they just perm ban my account and void my bets meaning I lose a ton!!
They do not wish to give me a explanation for their behaviour, just ban me without anything. They will get downgraded on the sportsbet thread.
https://bitcointalk.org/index.php?topic=5103517.0
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
I understand you want to get the money you are owed and liverpool does look like they will win it this year for sure unless some magic happens so that is money you are not going to see if you were actually right however if you just didn't close your account and waited it out and not gambled there was nothing they can do to not pay you, they would be forced to pay you, yet you did asked to be banned yourself, so now they have the upper hand.
They do not have the upper hand. I requested to be temporary self excluded for 150 days, my bet should never be voided because of that. Imagine you play at a casino and you make a nice profit and then you self exclude your self for 2 days so that the withdrawal goes thru (so that you dont cancel the withdrawal) is the casino then allowed to void all bets because you temporary self excluded your self? ofcourse not, that is insane.. I have never heard of something like that in my life, these pictures clearly show edvidence that I requested to be temporay self excluded, so that I could collect my bets later. I have no idea whats wrong with me doing that. (notice they replied with they being okay with temporary self exclusion on my account in the email) because I did nothing wrong!
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
They are now rated D- in the rated books thread which is litterly the lowest next to the ''F'' rated books which are books who almost all are closed. So watch out people, they are also not listed on askgamblers for a good reason. https://bitcointalk.org/index.php?topic=717790.0
Watch out for this casino!!
I been a customer since 2016. And I placed in 2018 september a outright bet for liverpool winning the league and barcelona winning champions league. Now I requested in december 2018 a temporary ban for 150 days, they agreed and banned my account and offered me the days they had displayed 1 day one month and 6 month. My account stayed temporary banned, now in january a month later I contact them about my bets that I had settled a half year ago and they decide to void the bet and permantely ban my account!! Keep in my mind that my outrights bets are winning, odds used to be 5.85 and are now 1.33 liverpool is number one in the league!! Scam casino no doubt they will find anything to take your money. I stated in december that I had gambling issues and wanted to be self excluded for 150 days, they were OKAY with that and they self excluded me for x amount of time hoping that I would come back and feel better about my issues that I had (see pictures that I attached they said exactly this) and now they just perm ban my account and void my bets meaning I lose a ton!!
They do not wish to give me a explanation for their behaviour, just ban me without anything. They will get downgraded on the sportsbet thread.
https://bitcointalk.org/index.php?topic=5103517.0
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
I been a customer since 2016. And I placed in 2018 september a outright bet for liverpool winning the league and barcelona winning champions league. Now I requested in december 2018 a temporary ban for 150 days, they agreed and banned my account and offered me the days they had displayed 1 day one month and 6 month. My account stayed temporary banned, now in january a month later I contact them about my bets that I had settled a half year ago and they decide to void the bet and permantely ban my account!! Keep in my mind that my outrights bets are winning, odds used to be 5.85 and are now 1.33 liverpool is number one in the league!! Scam casino no doubt they will find anything to take your money. I stated in december that I had gambling issues and wanted to be self excluded for 150 days, they were OKAY with that and they self excluded me for x amount of time hoping that I would come back and feel better about my issues that I had (see pictures that I attached they said exactly this) and now they just perm ban my account and void my bets meaning I lose a ton!!
They do not wish to give me a explanation for their behaviour, just ban me without anything. They will get downgraded on the sportsbet thread.
https://bitcointalk.org/index.php?topic=5103517.0
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
Re: #1 RATINGS of BITCOIN SPORTSBOOKS : poster book discussion
Sportsbet.io has broken their own t&c.
I requested a self exclusion back 7-7-2018 for permanent and they lifted my self exclusion when I asked them to on 4-8-2018. After this I lost alot of money which they do not want to return. But I read on askgamblers alot of people with the same cases where people were permantely banned and unbanned after they got their money back. I cannot report sportsbet because they are not listed on askgamblers and their regulator curacao e gaming never gets back to me. I battled this with them back and forward because I had lost alot of money ever since they had unblock my permanent ban and they keep on giving me the excuse that because my permanent ban was assisted on me wanting it because of bonus issues and not because of gambling problems, they decided to lift the ban. This is a unbelieveable excuse not to pay back my funds right because I have seen a dozen of complaints on askgamblers regarding this where casino's would lift self exclusions and then they would have to pay back the customer loses. The problem here is that I have no help, sportsbet is not listed on askgamblers and the regulator licensed company 'curacao' never got back to me.
Now my account was unbanned for months and they let me contineu playing as they did not want to give me back my money nor did they care about the permanent self exclusion. In december I had enough of the casino and I decided to self exclude my account for 150 days because I had ongoing bets (liverpool winning premier league etc) and they replied that they were okay with self excluding me temporary and offered me one day, one month or 6 months. I have attached pictures to this post. I never told them how many days I wanted to stay banned figured me saying 150 would be enough information and also they said that my account remains banned untill I choose one of the 3 options. So the contact stopped as I hate this casino, however I had ongoing bets and I emailed them this week about it. Suddently they decide that my account stays banned but now permantenly and they want to return my initial stakes. This is unbelieveable because I placed the premier league winner at 5.85 odds and now its at 1.33 odds on their website, I am being completely robbed because everyone knows that liverpool will win the league.
I don't know what to do. I hope anyone can help me.
https://imgur.com/a/pKjQZYS
https://imgur.com/a/5JMoi1X
https://imgur.com/a/ekOzNin
he email:
We have now placed your Sportsbet.io account on a 24 hour cool off period which will finish on 07 December at 12:07 AM GMT. You will not be able to access your account for this time period.
We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
During this time a customer service representative will be in contact with you to discuss your request and to inform you of some of the options available to you.
Many Thanks
Sportsbet.io Compliance Team
7-12-2018
I would like to assure you that your Sportsbet.io account will remain closed while we await your response to our self-exclusion options
In addition, I would like to share that information with you again.
At Sportsbet.io we offer a platform and services that enable our clients to enjoy gaming and betting. Our aim is to provide you with a safe, secure, regulated environment which will give you a pleasant and rewarding experience. We encourage our clients to enjoy our services, while gambling, without spending more money than they can afford to lose, spending too much time or allowing their gambling to cause a negative effect on their lives.
It is very important not to rely on paying for life's necessities with possible gains from gambling as this is not guaranteed in any-way.
Sometimes a short break away can be really useful in assisting you with gathering your thoughts and stopping you from making any rash decision that you wouldn't usually make in a stressful situation. On occasion, longer or even a permanent break is the best solution if you are struggling with the negative effects you have informed us your gambling is having on your daily life.
Your wellbeing is of the utmost importance. Therefore I would like to share the following information with you; we can offer you:
1-week self-exclusion.
1-month self-exclusion.
6-month self-exclusion.
This gives you time to reflect on your situation and allows us to check in with you after your self-exclusion period to see if there is any further assistance we can offer you.
If after reviewing our self-exclusion process, you still require a permanent self-exclusion, please inform us in your response.
A response will be required to the following email in order for us to assist you promptly so, please take the time to read through the full.
Please see a link to our Sportsbet.io self-exclusion terms and conditions,
https://sportsbet.io/support/responsible-gambling-terms-and-conditions
Once you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
8-12-2018
As we have not received the requested response to our self-exclusion options, sent to you early morning and evening of the 7th December 2018, your account will remain closed until you are ready to discuss further.
Edit pictures:
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
I messaged them clearly to be self excluded for 150 days so that I can collect my bet after if it wins and now they just void it and choose to permanent self exclude me when in the beginning they didnt they gave me options to be self excluded for the selected days!
I requested a self exclusion back 7-7-2018 for permanent and they lifted my self exclusion when I asked them to on 4-8-2018. After this I lost alot of money which they do not want to return. But I read on askgamblers alot of people with the same cases where people were permantely banned and unbanned after they got their money back. I cannot report sportsbet because they are not listed on askgamblers and their regulator curacao e gaming never gets back to me. I battled this with them back and forward because I had lost alot of money ever since they had unblock my permanent ban and they keep on giving me the excuse that because my permanent ban was assisted on me wanting it because of bonus issues and not because of gambling problems, they decided to lift the ban. This is a unbelieveable excuse not to pay back my funds right because I have seen a dozen of complaints on askgamblers regarding this where casino's would lift self exclusions and then they would have to pay back the customer loses. The problem here is that I have no help, sportsbet is not listed on askgamblers and the regulator licensed company 'curacao' never got back to me.
Now my account was unbanned for months and they let me contineu playing as they did not want to give me back my money nor did they care about the permanent self exclusion. In december I had enough of the casino and I decided to self exclude my account for 150 days because I had ongoing bets (liverpool winning premier league etc) and they replied that they were okay with self excluding me temporary and offered me one day, one month or 6 months. I have attached pictures to this post. I never told them how many days I wanted to stay banned figured me saying 150 would be enough information and also they said that my account remains banned untill I choose one of the 3 options. So the contact stopped as I hate this casino, however I had ongoing bets and I emailed them this week about it. Suddently they decide that my account stays banned but now permantenly and they want to return my initial stakes. This is unbelieveable because I placed the premier league winner at 5.85 odds and now its at 1.33 odds on their website, I am being completely robbed because everyone knows that liverpool will win the league.
I don't know what to do. I hope anyone can help me.
https://imgur.com/a/pKjQZYS
https://imgur.com/a/5JMoi1X
https://imgur.com/a/ekOzNin
he email:
We have now placed your Sportsbet.io account on a 24 hour cool off period which will finish on 07 December at 12:07 AM GMT. You will not be able to access your account for this time period.
We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
During this time a customer service representative will be in contact with you to discuss your request and to inform you of some of the options available to you.
Many Thanks
Sportsbet.io Compliance Team
7-12-2018
I would like to assure you that your Sportsbet.io account will remain closed while we await your response to our self-exclusion options
In addition, I would like to share that information with you again.
At Sportsbet.io we offer a platform and services that enable our clients to enjoy gaming and betting. Our aim is to provide you with a safe, secure, regulated environment which will give you a pleasant and rewarding experience. We encourage our clients to enjoy our services, while gambling, without spending more money than they can afford to lose, spending too much time or allowing their gambling to cause a negative effect on their lives.
It is very important not to rely on paying for life's necessities with possible gains from gambling as this is not guaranteed in any-way.
Sometimes a short break away can be really useful in assisting you with gathering your thoughts and stopping you from making any rash decision that you wouldn't usually make in a stressful situation. On occasion, longer or even a permanent break is the best solution if you are struggling with the negative effects you have informed us your gambling is having on your daily life.
Your wellbeing is of the utmost importance. Therefore I would like to share the following information with you; we can offer you:
1-week self-exclusion.
1-month self-exclusion.
6-month self-exclusion.
This gives you time to reflect on your situation and allows us to check in with you after your self-exclusion period to see if there is any further assistance we can offer you.
If after reviewing our self-exclusion process, you still require a permanent self-exclusion, please inform us in your response.
A response will be required to the following email in order for us to assist you promptly so, please take the time to read through the full.
Please see a link to our Sportsbet.io self-exclusion terms and conditions,
https://sportsbet.io/support/responsible-gambling-terms-and-conditions
Once you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
8-12-2018
As we have not received the requested response to our self-exclusion options, sent to you early morning and evening of the 7th December 2018, your account will remain closed until you are ready to discuss further.
Edit pictures:
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
I messaged them clearly to be self excluded for 150 days so that I can collect my bet after if it wins and now they just void it and choose to permanent self exclude me when in the beginning they didnt they gave me options to be self excluded for the selected days!
Before everyone in this thread said that the casino was right because I self excluded my self permantely, but now its different and now I dont hear anyone. I self excluded my account for 150 days because of the bets that I had ongoing and they decided to change that to a permanent ban. They are thiefs and would do anything to get out of any situation. I have attached pictures of my self exclusion back in december and they agreed with me being temporary self excluded and they told me that I can be blocked for 1 day untill 6 months and now in january when I ask them about my bets, they just decide to block my account permanent.
How can anyone be in the casino's favor and agree with them now tell me how when I requested to be self excluded for 150 days not permanent!
How can anyone be in the casino's favor and agree with them now tell me how when I requested to be self excluded for 150 days not permanent!
Hi,
Please be advised we have been in regular contact with areezy regarding this self-exclusion procedure over a period of time. It became apparent that WE had to place areezy on a Permanent self-exclusion due to the claims of serious gambling issues ( Which, he is openly admitting here )
When the decision is reached and action is taken by us, any open bets are voided and money returned to the customer. ( areezy, we are still waiting for your reply to our last communication regarding Wallet so we can return the voided bets )
I was here when the Sportbet team voided the bets and it didn't matter if it was top placed team, or bottom-placed team. It was just important to cancel these and close this account down in the best interest of our customer.
I won't be going into any more detail about this case, as im sure you all understand there is a fair bit of information not mentioned here that doesn't need to be brought out to the public domain.
'areezy' please give the odds talk, the calculations and sports betting in general a rest for a while, a break is as good as a holiday hey?
regards,
Steve,
Sportsbet.io
If money were returned because of self exclusion, then many would be betting futures/outrights and excluding themselves when the future bet looked bad.
Many books have rules in place that are never invoked. Confiscating funds because of self exclusion should not be invoked. The player should be banned and all winnings paid along with futures that may accrue after self exclusion.
By the letter of the law, Sportsbet is allowed to confiscate the player's funds. If Sportsbet does confiscate money, it is showing to be a lower tiered book. This type of situation is why sportsbet does not have a high rating.
Exactly poor service. They void my bet while I had a temporary self exclusion going on unbelieveable.
Manchester city just lost the game tonight which means liverpool odds will go even lower probably to around 1.30 .. what a scam casino seriously. They void my bet that I placed on 5.85 odds over 6 months ago, unbelieveable.
Stop blaming the casino. You're the only person to blame in this case. Next time think before you act.
OP still cannot accept the fact that he will not get what he is expecting, the moment he choose to do a self exclusion, he should be aware that their rules corresponding to that action. Also, based on most replies here, most of it are in favor of the site, so he is not gonna win his case here.
Turns out I did not request to be self excluded permantely. I emailed them to be excluded for 150 days back in december, so that I could collect my winnings later if they did manage to win. Read my before post, I understand that people were in the favor for the website but now this completely changes because of the simple fact that I placed a temporary ban on my account not a permanent one because I had bets going on. Tell me what is wrong with me doing this? Why should my bet get voided for that?
I found something extremely interesting that changes this whole situation guys.
I went back to my self exclusion emails and I found out that I had requested to be self excluded for 150 days (not permanent). Because I these bets going on and I did not forget about them I realise now. They placed a lock on my account untill I told them how long I wanted to be self excluded, because they did not have a option for 150 days. Only one week, one month and 6 months. I never answered how much I wanted to be self excluded figuring that they say that my account will remain blocked untill I give a answer so that would be the same as me wanting to stay banned for as much as I need. However now I email them in january and they say that my account remains closed because I had stated that I had gambling problems and now they also void my bet because of this. Keep in mind that, the day and the days after they were talking about blocking my acount for 1 day till 6 months at a max, never about a permanent self exclusion. I did not want this because I had ongoing bets. This changes everything and I have pictures, I never said after my first email on 6-12-2018 that I wanted to be permantely self excluded. This means they are breaking their t&c right? I did NOT request to be permantely banned I emailed specificly 150 days because I had ongoing bets. SCAMMERS!!
6-12-2018
I emailed to ask my account to be self excluded for 150 days (because I had ongoing bets that I actually did remember).
I said I had gambling issues and that I wished to take a cool off period for the time being hoping that my situation would get better.
Within a hour sportsbet replies with that they have placed a 24 hour cool off period on my account and that someone would be in touch for the self exclusion options.Thank you for contacting us.
The email:
We have now placed your Sportsbet.io account on a 24 hour cool off period which will finish on 07 December at 12:07 AM GMT. You will not be able to access your account for this time period.
We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
During this time a customer service representative will be in contact with you to discuss your request and to inform you of some of the options available to you.
Many Thanks
Sportsbet.io Compliance Team
7-12-2018
I would like to assure you that your Sportsbet.io account will remain closed while we await your response to our self-exclusion options
In addition, I would like to share that information with you again.
At Sportsbet.io we offer a platform and services that enable our clients to enjoy gaming and betting. Our aim is to provide you with a safe, secure, regulated environment which will give you a pleasant and rewarding experience. We encourage our clients to enjoy our services, while gambling, without spending more money than they can afford to lose, spending too much time or allowing their gambling to cause a negative effect on their lives.
It is very important not to rely on paying for life's necessities with possible gains from gambling as this is not guaranteed in any-way.
Sometimes a short break away can be really useful in assisting you with gathering your thoughts and stopping you from making any rash decision that you wouldn't usually make in a stressful situation. On occasion, longer or even a permanent break is the best solution if you are struggling with the negative effects you have informed us your gambling is having on your daily life.
Your wellbeing is of the utmost importance. Therefore I would like to share the following information with you; we can offer you:
1-week self-exclusion.
1-month self-exclusion.
6-month self-exclusion.
This gives you time to reflect on your situation and allows us to check in with you after your self-exclusion period to see if there is any further assistance we can offer you.
If after reviewing our self-exclusion process, you still require a permanent self-exclusion, please inform us in your response.
A response will be required to the following email in order for us to assist you promptly so, please take the time to read through the full.
Please see a link to our Sportsbet.io self-exclusion terms and conditions,
https://sportsbet.io/support/responsible-gambling-terms-and-conditions
Once you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
8-12-2018
As we have not received the requested response to our self-exclusion options, sent to you early morning and evening of the 7th December 2018, your account will remain closed until you are ready to discuss further.
Edit pictures:
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
I messaged them clearly to be self excluded for 150 days so that I can collect my bet after if it wins and now they just void it and choose to permanent self exclude me when it the beginning they didnt they gave me options to be self excluded for the selected days!
I went back to my self exclusion emails and I found out that I had requested to be self excluded for 150 days (not permanent). Because I these bets going on and I did not forget about them I realise now. They placed a lock on my account untill I told them how long I wanted to be self excluded, because they did not have a option for 150 days. Only one week, one month and 6 months. I never answered how much I wanted to be self excluded figuring that they say that my account will remain blocked untill I give a answer so that would be the same as me wanting to stay banned for as much as I need. However now I email them in january and they say that my account remains closed because I had stated that I had gambling problems and now they also void my bet because of this. Keep in mind that, the day and the days after they were talking about blocking my acount for 1 day till 6 months at a max, never about a permanent self exclusion. I did not want this because I had ongoing bets. This changes everything and I have pictures, I never said after my first email on 6-12-2018 that I wanted to be permantely self excluded. This means they are breaking their t&c right? I did NOT request to be permantely banned I emailed specificly 150 days because I had ongoing bets. SCAMMERS!!
6-12-2018
I emailed to ask my account to be self excluded for 150 days (because I had ongoing bets that I actually did remember).
I said I had gambling issues and that I wished to take a cool off period for the time being hoping that my situation would get better.
Within a hour sportsbet replies with that they have placed a 24 hour cool off period on my account and that someone would be in touch for the self exclusion options.Thank you for contacting us.
The email:
We have now placed your Sportsbet.io account on a 24 hour cool off period which will finish on 07 December at 12:07 AM GMT. You will not be able to access your account for this time period.
We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
During this time a customer service representative will be in contact with you to discuss your request and to inform you of some of the options available to you.
Many Thanks
Sportsbet.io Compliance Team
7-12-2018
I would like to assure you that your Sportsbet.io account will remain closed while we await your response to our self-exclusion options
In addition, I would like to share that information with you again.
At Sportsbet.io we offer a platform and services that enable our clients to enjoy gaming and betting. Our aim is to provide you with a safe, secure, regulated environment which will give you a pleasant and rewarding experience. We encourage our clients to enjoy our services, while gambling, without spending more money than they can afford to lose, spending too much time or allowing their gambling to cause a negative effect on their lives.
It is very important not to rely on paying for life's necessities with possible gains from gambling as this is not guaranteed in any-way.
Sometimes a short break away can be really useful in assisting you with gathering your thoughts and stopping you from making any rash decision that you wouldn't usually make in a stressful situation. On occasion, longer or even a permanent break is the best solution if you are struggling with the negative effects you have informed us your gambling is having on your daily life.
Your wellbeing is of the utmost importance. Therefore I would like to share the following information with you; we can offer you:
1-week self-exclusion.
1-month self-exclusion.
6-month self-exclusion.
This gives you time to reflect on your situation and allows us to check in with you after your self-exclusion period to see if there is any further assistance we can offer you.
If after reviewing our self-exclusion process, you still require a permanent self-exclusion, please inform us in your response.
A response will be required to the following email in order for us to assist you promptly so, please take the time to read through the full.
Please see a link to our Sportsbet.io self-exclusion terms and conditions,
https://sportsbet.io/support/responsible-gambling-terms-and-conditions
Once you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
8-12-2018
As we have not received the requested response to our self-exclusion options, sent to you early morning and evening of the 7th December 2018, your account will remain closed until you are ready to discuss further.
Edit pictures:
https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe
I messaged them clearly to be self excluded for 150 days so that I can collect my bet after if it wins and now they just void it and choose to permanent self exclude me when it the beginning they didnt they gave me options to be self excluded for the selected days!
Manchester city just lost the game tonight which means liverpool odds will go even lower probably to around 1.30 .. what a scam casino seriously. They void my bet that I placed on 5.85 odds over 6 months ago, unbelieveable.
Stop blaming the casino. You're the only person to blame in this case. Next time think before you act.
Blame them for what?
What do they lose if they just let my bet run, its been running for 6 months? think before I act? Why would they do this, why?
Manchester city just lost the game tonight which means liverpool odds will go even lower probably to around 1.30 .. what a scam casino seriously. They void my bet that I placed on 5.85 odds over 6 months ago, unbelieveable.
Why dont you mention that you most likely paid your license gambling company to stay quiet? FYI people I have contacted the curacao licensed company and they never got back to me. Any other regulator gets back to you within 3 weeks tops, it has been over 2 months and not a single communication not a word.
It appears you are a brain wash victim, because Curaçao eGaming is not a regulator! It is an anonymous venture that takes money from criminal operators to issue fake licenses and try to protect their illegal activity wherever they can.@gameprotect. I have to agree with you here what you said is a 100% true for what I believe and what I have experienced. I've had issues with other gambling website's before, issue's like these and other issue and they always got back to me within 1 to 3 weeks. This ''regulator'' never got back to me. Its all probably just a big building with a ton of companies in it all run by the same people.
Hi,
Please be advised we have been in regular contact with areezy regarding this self-exclusion procedure over a period of time. It became apparent that WE had to place areezy on a Permanent self-exclusion due to the claims of serious gambling issues ( Which, he is openly admitting here )
When the decision is reached and action is taken by us, any open bets are voided and money returned to the customer. ( areezy, we are still waiting for your reply to our last communication regarding Wallet so we can return the voided bets )
I was here when the Sportbet team voided the bets and it didn't matter if it was top placed team, or bottom-placed team. It was just important to cancel these and close this account down in the best interest of our customer.
I won't be going into any more detail about this case, as im sure you all understand there is a fair bit of information not mentioned here that doesn't need to be brought out to the public domain.
'areezy' please give the odds talk, the calculations and sports betting in general a rest for a while, a break is as good as a holiday hey?
regards,
Steve,
Sportsbet.io
personally not a fan of self exclusion in crypto market cause I feel it's totally worthless and nothing is stopping gamblers from just creating another account
but what caught my attention is you mentioning that you void bets in case of self exlusion
so is there any case where someone placed a bet on certain event then odds for that event went way higher and you voided the bet ? cause this sounds like a bad deal for me
Exactly my point. They are only voiding my bet and returned the bet because my bet is winning and the odds have changed dramaticly. If my bet would have had gone for x10 odds to a 100 then they would of have had NEVER refunded my bet. I have mentioned this to them multiply times even in this topic and they simply do not give a answer to it. I am sure that I am not the only one who is curious to know the answer to this one.
This says alot about the personality service that sportbets provides. Because everybody knows they would not return a bet if it was in their favor and not in the players. Everybody knows this is robbery. They the type of casino that would scam you with a welcome bonus from the looks of it. They would find anything not to pay you, what they done to me regarding this is a sign of disrespect. I wish I could drop by their office to just talk this out, I am sure the outcome would be much different. But the internet is the internet.