So I followed the steps and they removed 2Factor, but here was their response about processing my request for enhanced verification (we are going on 4 weeks without any progress)


This ticket was entered as a 2FA ticket. Agents working this view are not trained to assist you with verifications. Your request has been forwarded to appropriate team.

Best Regards,

Tom @ Bittrex

I also got a generic type email that mentioned what the op said to send (which I did with original ticket and my email response to that) but this generic email also says they need:

4)2 forms of government identification and a selfie of you holding one of those identifications where we can match your face. Please also write Bittrex and today's date on a piece of paper and hold it in the picture. Please make sure the text on your ID is readable in all photos. Note: This means we need all 3 things in 1 photo. You, your ID, and the paper with Bittrex and the date on it. Also we do not accept .pdf or zip files, or links to files.

I only sent them my driver's license in a selfie (attached to ticket AND also my email response to ticket email). I do have my birth-certificate which is government-issued, right? I don't have a passport, so I don't know what else to use. Should I hold up my birth certificate and take another selfie to send to them? Seems impossible to get verified. I am unable to withdraw funds or add to them at the basic level.

I'm in the same boat with sending ETH at Coinbase to my Binance account. It has been pending for 29 hours now. A buddy of mine sent ETH the same way last night and got it in his Binance account within 8 hours. I submitted a support ticket. Seems there is no prioritizing to their backlog right now.

I don't have name mismatch, but it is taking a long time just for the enhanced verification. About a week waiting so far with
     

Your verification information is currently being processed

Please wait while your information is being verified. Sorry for the inconvenience.
Tips for successful verification:

    Take a fresh selfie, ensure nothing is blocking a full view of your face
    Do not use the same image from your identification documents
    Do not use a professional profile picture
    Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
    Do not crop the image of your ID such that any portion of the ID is removed including edges



These guys are SLAMMED no doubt! And when your name doesn't match what you registered with against your official document (driver's license or passport) it will take even longer. Humans are probably doing the verification. If it were possible to get into a special queue to verify faster for a bit of BTC would you pay it?

A coworker recently went through the enhanced verification. He said he got the same message and took him close to 2 weeks. I imagine the exchange is being inundated with new accounts needing verification to withdraw\manage large balances. Hopefully if this is it (and not an error) I'm in line to get verified sooner than later.

I've been waiting 24 hours for verification. How long does it normally take? My DL matches my account info exactly. The process says it takes around 10 minutes to verify. What are they doing? I have not had any error come back yet.

I just see:


Your verification information is currently being processed

Please wait while your information is being verified. Sorry for the inconvenience.
Tips for successful verification:

    Take a fresh selfie, ensure nothing is blocking a full view of your face
    Do not use the same image from your identification documents
    Do not use a professional profile picture
    Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
    Do not crop the image of your ID such that any portion of the ID is removed including edges

Does basic verification work for anyone at this Exchange? I'm just curious if the enhanced verification only happens for US citizens as they are trying to comply with bank laws or something with this antagonizing process.

If you have PNC branches, that would be the fastest way to reach into our area.
I use UK Federal Credit Union for one of my checking accounts, so that would be a wonderful addition if they are part of the shared branching co-op. They've got 3 branches in 3 corners of Lexington which is pretty convenient for many. I'll keep an eye on this thread for updates as you penetrate and find a convenient way for us out here to do business.

Sounds like a great service and I totally would like to use it, but you have almost no banks in Central Kentucky.

Wells Fargo - KY
https://www.wellsfargo.com/locator/search/?searchTxt=Kentucky&mlflg=N&sgindex=99&chflg=N&_bo=on&_wl=on&_os=on&_bdu=on&_adu=on&_ah=on&_sdb=on&_not=on&_fe=on&_ss=on

Bank of America - KY
http://locators.bankofamerica.com/locator/locator/Kentucky/branch_and_atm_locations/coverage.html
One bank in Fort Campbell; nowhere close to Central Kentucky area

Can you open a bank account in Central Kentucky at these suggested banks in our area?:

Chase: https://locator.chase.com/kentucky/lexington/
PNC Bank: http://www.usbanklocations.com/pnc-bank-kentucky.htm


Hopefully you can establish some bank accounts out here and if it takes awhile consider a promo period for us Central Kentucians! Thanks