Order completed!!  =)
it only took 3 days and i was not given the exchange rate at the time of my purchase, but i finally got my bitcoins.

Thank you so much URSAY for all the time and headaches  =)

RESOLVED

thank you

liveagent has not responded since yesterday morning when they said my coins would be delivered in a 'couple of hours'
do i have a support ticket after all my posts yesterday or do i fall through the cracks?  i dont have time to sit on a forum all day and wait for a reply today so im going to make it simple - so simple bitinstant can do it

Quote ID    43b99285-8c28-4235-867c-bb4ec8996875
Event ID    6750748d-ebb4-430d-b14d-34df1ab6fe4b
Order ID     486cf0bc-5ee3-4946-b819-5910a55a22f7   

^these are my codes from bitinstant

M78367804X
^this is my MtGox account

1Ljnv1EyirbpBT48bvWgVhe59sGU9dptwD
^this is my bitcoin address

ZipZap confirmed instantly that they paid bitinstant and i have never received an email from bitinstant

you have not asked me for any other information so im assuming you dont need it

Hopefully you can help me out today

any word on my account?

Quote ID    43b99285-8c28-4235-867c-bb4ec8996875
Event ID    6750748d-ebb4-430d-b14d-34df1ab6fe4b

Wed Apr 3 05:55:39 2013   6750748d-ebb4-430d-b14d-34df1ab6fe4b       Quote for new transaction
Wed Apr 3 06:47:16 2013   486cf0bc-5ee3-4946-b819-5910a55a22f7       New Order
Wed Apr 3 06:48:26 2013   f3d5c786-5f4d-4cae-b51e-fdc900d5af6a        MTGox Order Loading
Wed Apr 3 06:53:26 2013   7d90e60b-c078-4ed7-9f33-2a60d2d9e6a6   Coinapult Order Loading


still stuck in loading, definitely not a couple of hours to get my coins as the liveagent claimed, and most definitely not 1 hour as the site claims.  i have since created a mtGox account and if it would be easier i would like my funds/coins there

I apologize if i have been rude, i deposited a sizeable chunk of my monthly income with your company and i am just getting very frustrated.  I was feeling alot better when rachel from liveagent told me they were having issues and it would be fixed within a couple of hours.  however in that time i have been reading up on this and other forums and it seems i am far from being alone on this.  i have not seen an employee in the irc server that is claimed  'You can reach us at info@bitinstant.com or our active IRC channel.
Server: irc.bitinstant.com
Channel: #BitInstant'

i have been in that channel all day and i have seen 4 people speak, none of which was an employee of bitinstant and 2 of which like myself were there for bitcoins not being received.  This worries me, every other person seems to be posting about how they cannot get ahold of anyone and that you are the only contact who responds.  

Do you know where my money is or why it is not going through?  because i most certainly would like to know also.

thanks
-bitinstant 'customer'

my patience is running a little thin, this was supposed to be under an hour, i understand mtgox and demand outpaced the abilities of bitinstant to keep up or w/e the problem is, but there should be backups to collect my coins another way, or a way to get a refund if it cannot be unstuck.  All i have seen is a 'live'agent tell me i would have them in a couple of hours.  that was 12 hours ago.  I have seen other people with similar issues get resolved.  It reads on the site that it should never take longer on bitinstant than any other type of transfer, yet there are 24 hour options and i am fast approaching that mark.

The issue is paying for something expecting it within an hour and not having it 18 hours later while watching the prices jump around.
resolution i would like: my bitcoins in my wallet
at this point seeing how many others are having issues i would settle for a refund

can i get my money back via paypal?  can i get coins through a different exchange?  

so what are my options at this point?

i mentioned it a few pages back this morning, i had gotten a reply from liveagent and thought i would be receiving my bitcoins, any help would be appreciated

or mine?

1 email all day?  still no bitcoins... 

no word from live agent either.
 
i could have done a bank transfer and had the BTC in 24 hours elsewhere, i am currently at 15 hours and it took me 5 hours to get a response from 'liveagent' who claimed i would have my BTC in the next couple hours.  As it is getting later and later and BTC prices plummet, i cannot help but wonder if i will receive them in 2 days bought at the peak and received at half what i paid

i still havent received any btc.  here is the reply i received:

I apologize for the delay. Due to an API issue on the Mt.Gox exchange, there are delays funding and processing to Mt.Gox/Bitcoin purchasing exchange that has caused orders to get ‘stuck’ in our system. Rest assured, your funds are safe and your transaction has already been re-queued. Your order will process in the next couple of hours as soon as we have the appropriate balance. Thanks so much for your patience.

so at least i am getting response now, just wish i had a better experience for my first time.  

Wed Apr 3 05:55:39 2013   6750748d-ebb4-430d-b14d-34df1ab6fe4b       Quote for new transaction
Wed Apr 3 06:47:16 2013   486cf0bc-5ee3-4946-b819-5910a55a22f7       New Order
Wed Apr 3 06:48:26 2013   f3d5c786-5f4d-4cae-b51e-fdc900d5af6a        MTGox Order Loading
Wed Apr 3 06:53:26 2013   7d90e60b-c078-4ed7-9f33-2a60d2d9e6a6   Coinapult Order Loading

this is what i have - i have since received an email from support - an API problem with MtGox apparently?

Hello,
  First time user of bitinstant, and so far not such a great experience.  I paid with moneygram and got my confirmation from zipzap before i got home from walmart.  Bitinstant site has said 'loading' under my order for the past few hours.  I have not recieved any email from bitinstant.  My bitcoin account is still empty.  The 'active' irc channel seems pretty slow and inactive, and the 'live' support seems pretty dead.  

Quote ID    43b99285-8c28-4235-867c-bb4ec8996875
Event ID    6750748d-ebb4-430d-b14d-34df1ab6fe4b