If you guys wish, I can bring up the refund issue with Yifu (in case he answers), and get the chips refunded. But we are heavily invested into this. The cases, custom heat sinks, PCBs, parts acquired at higher prices or acquired from secondary market are all non-refundable and impossible to sell. And since we ordered everything for 80,000 chips (40,000 our own and 40,000 anticipated assembly orders). So even with a refund from Avalon (which we highly doubt they will ever give), we might be able to give only a very small partial refund.

But as I said we are working on something new, I request all of you to be a little more patient. We are going to announce something very unique, very exciting and very affordable next week. We really can't give out much details as of now, but in our opinion this would essentially be the final evolution in Bitcoin mining.

All of you know that we have demonstrated the ability to produce and run the boards. We were the first one to successfully assemble a K16, and we were the first to start mining with a fully assembled K16 as well. And we will again demonstrate the ability to mass produce boards once we get the chips.

In my opinion, instead of taking a decision of behalf of everyone and pressing Avalon for refunds, we give everyone the following options individually:

a) If you want 100% refund, you need to give us 3 months time. We fully acknowledge that we are legally required to issue a refund when asked. Legal issues aside, we ourselves want to do the right thing to maintain our credibility. But the fact is we do not have enough liquidity right now to process all the refund requests. If you are willing to settle for a partial refund right now, please contact us and we can work something out.
b) Keep your order with us. We deliver it within the promised time (2 weeks of receiving the chips). We will also give you a 20% (of your current order) credit for our next project which we will be announcing next week. This credit will be transferable (you can sell it if you want).

I hope you understand that we are doing this despite the fact that the current situation is NOT our fault. Everyone who ordered from us were totally aware of the risks involved. Also 20-25% was our average profit per order. So even with option 'b', we are willing to make 0 profit from this whole Avalon saga, just for the sake our next project and to maintain long-term credibility for our company.

We would love to hear your comments on this.

All who paid with CC and want to do a chargeback , better check with your banks as I did just few minutes ago. My bank deadline for opening dispute is 60 days, it means that I have 3 days left to do it. I was optimistic until yesterday, now lost my faith. Send few tickets to Terrahash with questions not related to refund but never got answer. Last ticket about refund remains unanswered too. That overfilled my patience. If chips will not show up in 2 days I will open a dispute in bank to get my money back. It was only small order in first batch but it took all my savings.

25 usd per gh but only if delivery is 100% at end of aug

no preorder, just pay and ship

Good guess.  As of today, only 1 (zefir batch 1) group buy has received the chips.

Looks like the 2nd week of August terrahash delivery won't push through.

On someone's next visit, can they please ask about order status updates on their website and what they plan on doing with answering tickets more regularly as it appears they go unanswered for most?

I've sent a couple tickets in, on my status still showing as "Refunded" when it was not (obviously due to cancelled paypal chargeback) and would like to have that updated. I think another person posted the same issue, but it was resolved. I thought I read some other related issues with bank transfers, but those may have been resolved.

Obviously not a critical issue, but since I'm not getting a response, was hoping to see if someone there could resolve face to face. My travel schedule doesn't take me out West for a few months.

Will donate to those that made visits once I'm mining with the DX Large. Thanks!

I don't understand why they don't? They could just open up a limited amount of new orders to cover the refunds if needed.   

It's my pleasure. I'm glad we are moving forward.

Just got back from the dentist and look what the friendly folks at TerraHash left for me.

http://i.imgur.com/Ku5IIO1.png

Just thinking.... out loud (and i don't want sued so this is not in any way a fact or more then a thought).    What if these updates they promise then don't ever do are just stall tactics for paypal to release the money to them and you miss the time where paypal has it frozen?

What happened with the Paypal problems? Have I missed some news?

Did payments get cancelled? Do we need to pay by credit card for our orders instead?

I think someone in thread cancelled with paypal, and went ok,,,if i see it I will post it. But others have complained also? I will give them a chance to put through the cancellation,,,if things dont go quickly,,,i will call paypal etc. I feel TH started out with good intentions, but hit to many snags and are overwelmed. What else could it be? If things were in motion for them they would be happy to tell us,,,so,,,,Like I said, this week coming up is going to have to be it for me. Looking hard at KNcMiner, may would be late in the year to get it,,,but bigger G/Hash, proven systems, for less $ per G/hash...and things are straight with paypal for them..so, we'll see.

I think TH is stuck in the mud with a major cash crunch. I won' t wait till after my 45 day paypal limit for them to figure things out. I need something to go on this week or Im outta here and on to a new company with a new order. This is ridiculus

The clock is ticking.... for sure...