I have contacted with chat of anonibet and they don´t fix my account yet. I don´t understand why they need 3 days for fix my account, only they must change the password and fix the problem with 2 steps verficadtion code. I offer them all my colaboration: by call, by email, by chat....All information but they says always they need 3 days¡¡¡ I don´t understand it. They have my account with 18 Btc¡¡¡
I take for tell a problem with several bets in a match tennis:
I did several live bets, for 1000 usd in the tennis match with a quote 2-2,5, pro Sara Errani. In the third set, the player brazilians injuried and retirment of the match. They voids all my bets. All rule say if the 1º set is over the bet of match is valid: Ladbrokes, Pinnacle, Betfair...
Anonibet don´t have rules about this and they do they want. I lost 1000-1500 usd for this voids bets...
What do you think about this? And about my blocked account with 18 BTC?
Your account is suspended because someone tried to hack it. That I'd suggest being willing to live with for a few days as it sounds more like they are trying to protect your account.
Your issue with the tennis complaint is valid, and one of the issues I stated in my write up I had during my first look at Anonibet. When evaluating any site, I'm one of the few people that reads every single thing they have in print. I was deeply concerned with their lack of sports specific rules.
Their entire betting rules are as follows:
3.1 While connecting to Anonibet.com, it is the responsibility of the client to use correct username and password.
3.2 The minimum wager amount is 0.001 BTC or 1 mBTC
3.3 AnoniBet.com and its employees can not give credit to the clients. It is the responsibility of the clients to have sufficient funds in their accounts and make bets accordingly. AnoniBet.com reserves the right to cancel the bets accepted by error, where there were not sufficient funds in the clients account to cover the whole bet.
3.4 AnoniBet.com keeps all transactions and contacts made with the clients through electronic means for the interests of the employees and clients. The relevant record(s) may be presented to the arbitrators in case of disputes that cannot be settled by the Management.
3.5 In single bets, the possible payout is calculated by multiplying the wager amount and the odds of the bet.
3.6 In multiple bets, the possible payout is calculated by multiplying the odds of all the selections in the coupons, and then multiplying the combined odd with the wager amount. In combined bets, for the coupon to win, all of the selected bets on the coupon must win.
3.7 The multiple bets can be placed in a manner that the result of a leg will not affect the other. In case that such coupon is accepted by error, the coupon shall be rendered invalid.
3.8 All the bets accepted are final and the Clients may not change or cancel the bet once the bet is accepted.
3.9 All odds/rates are subject to change in time and the odd when the bet is made by the Client will be fixed for that client and will not be subject to change.
3.10 AnoniBet.com shall not be responsible for the syntax errors For all the current offers regarding the odds. In such case, the bets in question will be void.
3.11 There are separate maximum payout limits for every bet in single or multiple bets in AnoniBet.com and these payouts are restricted with these limits.
3.12 The highest amount a person can win at AnoniBet.com as a result of one bet either single or mutiple, is 100 BTC. In case that the normal gain exceeds this limit, only 100 BTC is paid to the client. All multiple bets including the system bets shall be considered as separate bets. The time when the bets are settled is taken into account for this rule.
3.13 All bets, except the live betting events, are accepted until the commencement time of the event. All the bets wagered after the commencement of the event will be void.
3.14 The bets are settled upon the confirmation of the final results and the winnings are transferred to the Clients accounts accordingly.
3.15 In cases where two competitors share the same rank in an event, and if an odd is not declared for this condition by AnoniBet.com, the amount to be paid for the bet is half payment amount (namely, half of money deposited for the bet + half of gain). In cases where three competitors share the same rank in an event, if an odd is not declared for this condition by AnoniBet.com, the amount to be paid for the bet is the one third of the payment amount (namely, the one third of money deposited for the bet + the one third of gain). If an odd is declared by AnoniBet.com for the sharing of the same rank by the competitors, the bets made for the other outcomes will lose.
3.16 In cases that a bet is settled in error, this condition shall be corrected within a short period and accounts are adjusted accordingly. If excess money is paid into the Client`s account as a result of improper bet settlement, all other following bets made with these funds are cancelled.
3.17 In cases where the events on which bet is made is postponed, if the event is commenced within 48 hours, the bets remain valid. If the event is postponed for more than 48 hours, the amounts wagered for the bet shall be returned to the Clients account.
3.18 If either party of an event withdraws prior to the start time of the event, the event shall be cancelled and the amounts wagered shall be returned to the Clients account.
3.19 In Soccer events, the score at the end of full time ( 90 minutes + injury time) shall be considered for determining the score, extra times shall not be counted. In cases of getting through the stage or winning cup where special bets are offered and prices are declared, the re-match, extra time and penalties are taken into account. A red card is accounted as 2 bookings. If a player gets a yellow and a red card, the total booking is 3 cards.
3.20 In Basketball events, the overtimes are also considered for determining the results for all bets. For the events where there is no overtime, the applicable rule in the basketball section shall be applied.
3.21 In American sports such as American Football and Baseball and the overtimes, or extra innings are also considered when determining the results for all bets.
3.22 In Ice Hockey, results at the end of regular time is taken into account. Extra time and penalties do not count.
3.23 The play-off results are taken into account for determining the final result in Golf.
3.24 In Rugby, the normal event period is taken into account for determining the result for all bests, the overtimes are not taken into account.
3.25 In Baseball, if the previously announced pitcher is changed, all the bets relating to that event will be void.
For all the hassle some people made about how direct bet had non-standard rules, I'm surprised not much mention was given to the fact Anonibet barely has rules in place. The above is mostly all used for explanation and terms. The rules by sport are extremely vague, and of course disputes with no rules to govern them such as yours were only a matter of time.
Now warning before you start reading, I don't think you win any dispute here. But some comments on it: an arbitrator in such disputes where rules are absent, would normally go to standard Las Vegas rules. If the bet was placed prematch and there is a consensus rule in Las Vegas on it, then that is what is used. But that generally applies to American sports, tennis not popular in Vegas. If it was live play then are even more out of luck. Basically if getting a fair shot by both sides, Anonibet should point to which rule was used to void the bet. The player could then argue why that rule doesn't apply. If it doesn't apply, okay is there actually a consensus rule? If Pinnacle, Bookmaker, SBO, William Hill, Ladbrokes, all had the same rule, where Vegas doesn't apply and the site has no rules, I think it is good enough and an arbritor would rule the rules at those sites are consensus rules (whichever way that might be).
In this case: you are out of luck. I happen to know 1) tennis betting rules on retirements vary site to site 2) in-play betting several sites do void those if the match doesn't go to completion. So you only have a dispute if they are handling it two ways. Unless others come forward and says their losing wager was graded as a loss (thus the site is grading losses as losses, and wins at pushes) we only have the issue they don't define rules in print the same way most sites do. But, nothing to change in the grading, just an issue to be aware of in the future, but you lose the dispute.