As expected that scammer is just bullshiting you without providing any proof that he is who he claims and its indicative that he chose Telegram as means of the communication, favorite scammer tool nowadays. Just that is enough to be sure that it's a scam, as Telegram is the last place where you want to conduct any business.

OP shared screenshot of his email correspondance with  sportsbet and his email address is visible there so I guess that's why he got that email. And yeah, I agree it looks very suspicious, most likely  a scam attempt when they will ask for some kind of deposit to "unlock" the funds, or something along those lines.

I first used sports bet io under the username mayweather14... I made some profits and withdrew. Then the next time I tried to place a bet, the website was telling me my betting was restricted for some reason so I decided to make a new account.

Again, I made a new account under the name "chelseagunner", made some profits, withdrew successfully... and then when I went to bet again the same thing happened! it would not let me place further bets so a few days later I just made another account.

On this new account under the name "Deanbetting" I deposited around 1.1btc and made profits and tried to withdraw my full balance of around 1.5 BTC... when I tried to do this I got an error message and then emailed support who told me to complete KYC verification. I did this promptly and they then replied asking if I had other accounts as multi accounting was not permitted.... to which I told them that I did have a previous account and that I was not aware of the rule of multi accounting. I explained to them that the reason I made a new account was because my previous accounts stopped letting me bet for some reason.

Ever since this email, the support team have failed to UPDATE or let me know what's going on. Every few days, I email them asking for an update and they barely ever respond. The issues started on the 28th July and it has now been 21 DAYS and they have not told me what is going on with my funds or anything that is going on.  This is a complete scam and is completely unjust . I have followed all the procedures and just want to gain access to my 18,000 usd. I have read on the forums of other people having similar issues and I don't think a company should be able to do this repeatedly.

I have been MORE THAN PATIENT. Waiting over 3 weeks just for them to get back to me on a issue that should be simple. If they don't want me to be their customer all they have to do is just return my balance to me, but instead they just simply do not reply to any emails or messages. Nor have they told me what's going on.

What is the best action to take as I am new to all of this .

Maybe Steve can explain to us why he is always ignoring accusations here, if you ask me that is very poor and pathetic behavior.
People lose 18k because Sportsbet.io refuses to payout, and the way they react is to talk trash with off topic posts every time.
How many victims do we see here on the forum? Every day, we see victims who are scammed by sportsbet.io

I agree that they should be more responsive. I have probably seen too much already to be surprised by this behaviour, though I understand you being annoyed. As a punter looking to get things solved - which includes a payment from a bookmaker - you are always the idiot By going public with this incident, you are on the right track already and I hope you get your deposit back, which is a fair compromise then imo.

What amazes me though: You deposit 1.1 BTC into a bookmaker and are/were not aware of this multi-accounting rule. There are not a lot of people depositing such big amounts and these people are no noobs in this business normally and know the "industry standards".
With your posts and the obliviousness about that rule, you seem to be a newbie (which is not bad, no offence). But then again you made profits with three different accounts, which is rather unusual for newbies - they normally lose a lot in the beginnning, but there are some naturally gifted people also

If you want to share: Which sports did you bet on ? Sportsbet had some "problems" recently with russian accounts and bets on table tennis from those accounts. Maybe thats the reason for the silence or the investigation taking so long.

Hi,

I will check it out for you.

As you have already listed the fact there is an investigation ongoing, can you please remove the title "sportsbet have stolen xxx from me" from that thread you started, cause we haven't.. I think even you can acknowledge that?

ill msg you soon.

Steve.
Sportsbet.io

Old but gold : " dont keep too much money on these online bookies lol".

Hmm, I am not siding with bookmakers in general, but I don't think you are right here. These anti-multi-accounting rules are for bonus abuse, promotion abuse etc, but also to get rid of unprofitable customers. So in your case, Sportsbet made clear, that you can still bet there, but with lowered betting limits. You bypassed this restriction with opening two new accounts, so technically I don't see nothing wrong with them not paying you. Nobody reads the T&C, but you should at least know, what normally is stated there and you will find multi accounting being forbidden in nearly every bookmaker. So if you violate these T&C, you can't say they scammed you, since you accepted the T&C by registering.

If this all makes sense and is fair, is another story then.......

What message was displayed when you couldn't place bets no more ? Because if it was a personal betting limit and you bypassed it by just opening new accounts, then this is not what you should have done

What happened:
Recently I have ran into a withdrawal problem with sportsbet.io after ~15 bets. I was accused of multi-accounting, but they didn’t provide any evidences or any explanations! I thought that there was some mistake and tried to explain, argue to the support agent that I recently registered this site and EXACTLY I was not registered on it before. In reply to my email, I didn’t receive any new information, they just wrote to me that "YOU are not profitable for OUR business" and therefore they are ready to give me only my deposit, but not MY EARNINGS!

After that, I decided to take at least my deposit (so as not to lose it) and check some reviews about this fraudulent site. In short, I found many cases, one of the most resonant on this forum is perhaps neymarjr12. I was browsing the entire thread and was amazed at the eagerness of many of the authoritative and respectable users of this forum who are ready to help (especially impressed with the efforts of Royze777, he seems like a great buddy in real world).
Reading the discussion, I saw a lot of arguments indicating that sportsbet.io could prove the accusations by not disclosing information about their algorithms and methods, but nevertheless - they don't seek to do this. After only a week of discussion, Steve agreed to a compromise in the form of a third-party solution to the situation.
Also I had an idea to highlight my case and the cases of other guys in other forums, including both international and our local forums (Russian forums and groups of like-minded people), because a huge number of Russians do not know English well enough and post something to an international forum it is a big problem for them. And the discussion on Russian forums has no effect on sportsbet, also their representatives are not available there. This is probably why they consider it possible to selectively decline withdrawals under the auspices of "multiaccounting". By the way, what if, after publishing 10 or more cases, the owners of other accounts see each other? @Sportsbet.io, are your investigations really fair and impartial? Or, for example, you can send accusations to 5 different people and list 4 accounts of other people to each of them, because they will not know about it due to the fact that they are not even aware of each other's existence. Looks like a perfect scam.
I noticed that there are a lot of comments and jokes like "these are trifl coins", "these are pennies, why should sportsbet do this?" Now try to imagine that this amount (0.2-0.3 BTC) is multiplied by thousands of users from Russia every day. More than 3 000 000$ no longer seems like a penny to you, doesn't it?
Unfortunately, my account was disabled before I could take any screenshots, but I can at least attach transactions from my wallet.
Payment Method: Bitcoin
Proof of Payment:
https://blockchair.com/bitcoin/transaction/fa2ffc1c82c65b9766bd2b046c29fda7167cd7d2a6f545f9df38945bc155b193 - 14,1 mBTC
https://blockchair.com/ru/bitcoin/transaction/fd8a246be1108631bbb405f53fda5bb0902f69fb6e58bce3567fbc60732ec2d7 - 17 mBTC
Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=832366
Reference Link: https://bitcointalk.org/index.php?topic=1458034.10600
Total amount in question = 0.051942 BTC
Sportsbet.io sent me = 0.031 BTC
Amount Sportsbet.io want to scam = 0.020942 BTC
Email screenshots: https://imgur.com/dVngzff or https://ibb.co/j6sPTFf

N.B. PLEASE IF YOU IDENTIFIED YOUR ACCOUNT FROM THE EMAIL SCREENSHOTS - REPLY HERE OR PM ME!