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Showing 20 of 29 results by dookiedue
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY,
Please open another ticket for me for the difference between the bitcoins I received and the bitcoins I purchased. I will send you yet another PM with the details. I sent you one earlier with the details and you replied asking if I wanted you to open a ticket, I replied yes please and you replied that you didn't know what I was talking about because I didn't quote anything. I thought being that it was a reply I didn't have to quote anything but I could be wrong. Please confirm with me either on here or PM letting me know a ticket has been open. I have been trying to do this since last night. Thank you.
Please open another ticket for me for the difference between the bitcoins I received and the bitcoins I purchased. I will send you yet another PM with the details. I sent you one earlier with the details and you replied asking if I wanted you to open a ticket, I replied yes please and you replied that you didn't know what I was talking about because I didn't quote anything. I thought being that it was a reply I didn't have to quote anything but I could be wrong. Please confirm with me either on here or PM letting me know a ticket has been open. I have been trying to do this since last night. Thank you.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY,
I just received your PM, yes please open a ticket for me, thanks.
I just received your PM, yes please open a ticket for me, thanks.
When I get to my PMs I will see your issue. Please be patient as I can only do 1 thing at a time. Thanks!
I am afraid you may have misunderstood, I received a PM from you, I did not send you one back I was responding to you here. In your PM you asked if I wanted you to open me a ticket, I was responding on the thread, yes please. Will you confirm once ticket has been opened, thanks...
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY,
It looks like the bitcoins have finally shown up in my wallet. However I would like to open up another ticket as the bitcoins I received are about half the amount I was expecting. I don't think the bitcoins reflect the market price at my time of purchase, also I am under the impression per the BitInstant website that the fees would be waived due to the wait as well. PM me if you have any questions or need anymore information. Thanks...
It looks like the bitcoins have finally shown up in my wallet. However I would like to open up another ticket as the bitcoins I received are about half the amount I was expecting. I don't think the bitcoins reflect the market price at my time of purchase, also I am under the impression per the BitInstant website that the fees would be waived due to the wait as well. PM me if you have any questions or need anymore information. Thanks...
Please send me what you receive and what you expected. Please give me as much detail as possible. Thanks!
PM sent...
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY,
It looks like the bitcoins have finally shown up in my wallet. However I would like to open up another ticket as the bitcoins I received are about half the amount I was expecting. I don't think the bitcoins reflect the market price at my time of purchase, also I am under the impression per the BitInstant website that the fees would be waived due to the wait as well. PM me if you have any questions or need anymore information. Thanks...
It looks like the bitcoins have finally shown up in my wallet. However I would like to open up another ticket as the bitcoins I received are about half the amount I was expecting. I don't think the bitcoins reflect the market price at my time of purchase, also I am under the impression per the BitInstant website that the fees would be waived due to the wait as well. PM me if you have any questions or need anymore information. Thanks...
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY,
Today is day 6 with still no bitcoins in my account... any more info for me?
Today is day 6 with still no bitcoins in my account... any more info for me?
I know I've submitted a ticket for you in the past. Give me your order ID # again and I will add you to today's support list. I am logging more info in a more organized manner so I can personally give you a better idea of what is happening...thanks!
Where does one find this order id. I have the quote id that I have given you before. 2ca21980-f089-41c7-8511-aef9c8c89886 I still have the webpage up from my order that is just still stuck on loading. There are also event ids listed if that helps.
So is there something more that you need from me? I only received a confirmation email from ZipZap, would that have my order number? Where on the BitInstant order screen that shows my order stuck on loading would I find the order number, or was my quote id sufficient?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY,
Today is day 6 with still no bitcoins in my account... any more info for me?
Today is day 6 with still no bitcoins in my account... any more info for me?
I know I've submitted a ticket for you in the past. Give me your order ID # again and I will add you to today's support list. I am logging more info in a more organized manner so I can personally give you a better idea of what is happening...thanks!
Where does one find this order id. I have the quote id that I have given you before. 2ca21980-f089-41c7-8511-aef9c8c89886 I still have the webpage up from my order that is just still stuck on loading. There are also event ids listed if that helps.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY,
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.
When I have info for you I will make sure that you get it right away. I can assure you that your funds are safe. I'm very sorry for the delay.
Thank you for the response. I may be unable to monitor this thread looking for a resolution though, is there a phone number that I can call later to check on the status of my ticket to make sure this is resolved. That would really help out a lot and alleviate a lot of my concerns. Thanks...
I have been working for BitInstant for like 4 days. Later today will be my first time in the office and I'm hoping to discuss the support situation with Charlie. I don't know the full extent of the BitInstant systems yet but as I become integrated I hope to help improve the site and customer service.
How can I be so confident that you guys will receive help? Lots of reasons...
As a stranger I was invited to a Bitcoin meet and greet at the BitInstant offices where I met most of the team. I live within walking distance of their office. I am a previous customer of BitInstant with multiple transactions. I have been studying Bitcoin for a long time now and BitInstant is not only one of the original and long standing exchanges but I'd say overall they have a solid rep. They also are very involved in the Bitcoin Foundation which whether you like it or not, is very important in the world of Bitcoin and it's future.
I appreciate your hard work and I know customer service is a tough job. I appreciate the long response but I asked you a very simple and direct question and again while you responded you didn't answer my question. Is there a phone number where I can reach someone regarding my ticket?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY,
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.
When I have info for you I will make sure that you get it right away. I can assure you that your funds are safe. I'm very sorry for the delay.
Thank you for the response. I may be unable to monitor this thread looking for a resolution though, is there a phone number that I can call later to check on the status of my ticket to make sure this is resolved. That would really help out a lot and alleviate a lot of my concerns. Thanks...
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY,
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ok everyone, my issue has now been resolved. I came home and found my funds accounted for, and I appreciate hazek of Bitstamp PM'ing me as to how he can help, and URSAY for all his efforts. The whole thing was a bit inconvenient, but now that all my funds are available to me, I feel happy with the help I got.
How long did it take for your bitcoins to appear? Does hazek work for BitInstant? Is there anything you or he did to resolve this issue or is it just a waiting game? Thanks...
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ursay, any clue about my and dookiedue's problem?
Nothing yet on dookie.
I don't have a ticket open for you but I still am behind on quite a few PMs. If you sent the details by PM then don't worry...I'm about to run thru all those. Otherwise, you may want to pass me all your order details...
URSAY is this directed to me or Cerulean13? Sorry for the extra post or if the answer is obvious but I just wanted to clarify that you did have a ticket open for me and you don't need any further information. Thanks...
No problem man. If you look close at my responses you can see which user the original post came from that I am responding to.
So this response was not for you but someone asking about you? Maybe a friend?
I was fairly certain your were talking about Cerulean13 which is why I stated I just wanted to clarify. I just wanted to make sure that if you needed anything from me I was able to get it to you ASAP. Not a friend, if you look close at his previous post you will see he posted a question on here that I felt pretty confident that I could answer so I responded to him as I had a very similar experience at a CVS. Also I know how busy you are and was trying to make up for my many previous post as "it takes away more time from ALL of our support agents". Just trying to help out a little and I guess Cerulean13 appreciated such a prompt response that directly addressed his questions and concerns.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ursay, any clue about my and dookiedue's problem?
Nothing yet on dookie.
I don't have a ticket open for you but I still am behind on quite a few PMs. If you sent the details by PM then don't worry...I'm about to run thru all those. Otherwise, you may want to pass me all your order details...
URSAY is this directed to me or Cerulean13? Sorry for the extra post or if the answer is obvious but I just wanted to clarify that you did have a ticket open for me and you don't need any further information. Thanks...
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi Ursay,
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I've been in this situation at CVS. Moneygram didn't know what the hell I was talking about and the CVS employees all looked at me funny. LOL.
I'm pretty sure you need to INSIST that they accept your total for submission. I believe there was confusion where the clerk thought I was trying to add the fee to my payment. However, this was the ZipZap fee and not the Moneygram fee so it needed to be included in the total. Don't talk about fees with them. Just insist you want to send a specific amount and you are willing to pay the Moneygram fee...which may be a few extra bucks?
I hope that makes sense! Good luck!
-BitInstant Support
Haha ok great, thanks for the reply, I'll report back if I have any success
The CVS lady did try to argue with me for a few minutes but if you insist they put in the amount that includes the fee they will, and with me putting in the fee let the order go through. I took my ZipZap printout with me and insisted on the total amount shown with fee included. Let me know if you have better luck receiving your bitcoins once your payment is made at CVS.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi Ursay,
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
This exact thing happened with me at a CVS. The person at the counter is entering in $100 as the amount when they need to enter $103.95 for it to be accepted. I had to go back and forth with the lady as she told me she normally just enters the bill amount, and then the additional fee gets added on. She was confused as to why it didn't add the fee the first time and just charged me the amount with out the fee ($100). After ringing me up we got the same invalid transaction error. The second time I convinced her to put the amount with the fee ($103.95) and the order went through. I promptly received an email from ZipZap confirming my payment. Of course what happens after that is anybody's guess as I still haven't received any bitcoins from BitInstant, or any responses to my direct questions, emails or phone calls.
Weird, the lady at CVS didn't even have the option to enter the amount, she was telling me that it just shows up on screen and then the customer confirms it and pays. If it happens again tomorrow when I try Walmart, should I ask the cashier to enter the right amount if it displays $100 again? Or do you think that's why you don't have your bitcoins yet?
With me the lady told me she didn't enter the amount (she did) when I was questioning why the ZipZap fee was not included. I directly asked her if she put in the amount and she said no. I was worried because I didn't want to do anything to mess up the order. When it didn't go through the first time I again inquired about the amount the second time and if she directly keyed the amount in. The second time she said yes and that she would try the amount with the fee. This was after arguing with me for a few minutes as when other people come in she just enters a bill amount and when she rings it up a fee is added. I think with ZipZap she should enter the amount including a fee as when she did this for me the order went through. ZipZap promptly emailed me with a conformation of receiving funds. As to why I have not received my bitcoins, well I have no idea. Maybe the way it was keyed in at CVS could have something to do with it. No one at BitInstant has given me a reason as to why my funds have not been received. You can read through this thread though and it doesn't look like I am the only one waiting. Good luck to you...
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi Ursay,
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
This exact thing happened with me at a CVS. The person at the counter is entering in $100 as the amount when they need to enter $103.95 for it to be accepted. I had to go back and forth with the lady as she told me she normally just enters the bill amount, and then the additional fee gets added on. She was confused as to why it didn't add the fee the first time and just charged me the amount with out the fee ($100). After ringing me up we got the same invalid transaction error. The second time I convinced her to put the amount with the fee ($103.95) and the order went through. I promptly received an email from ZipZap confirming my payment. Of course what happens after that is anybody's guess as I still haven't received any bitcoins from BitInstant, or any responses to my direct questions, emails or phone calls.