solved!!!

The bookmaker conducted an additional check
Now I have full access to the account.
I was forgiven for my stupid mistake and all the money is in the account. I can keep betting.

Fortunejack turned out to be a very decent bookmaker and confirmed his impeccable reputation!

thanks to everyone who helped me!
in fact, without this forum, I would not have been able to contact the fortunejack team and conduct additional video verification.
I am glad that the bookmaker pays attention to such complaints and conducts additional proceedings.
I admit my mistake and thank the bookmaker for giving me a second chance.

Thank you those who really tried to understand the current situation.

Right now, the operator in the chat on the Fortunejack website wrote to me that in the near future the Fortunejack team will contact me and re-check the KYC via a Skype video call.
I will wait for the mail and then I will write off the result.

The problem is not solved !!!
Fortunjack refuses to give my money pointing to the rule - "the player must provide true information about himself" - in my profile I provided true information! I didn't break the rules!
additional files uploaded by me due to unawareness of the seriousness of the situation cannot give permission to the bookmaker to take away my deposit!!! in a pinch, you can take my winnings, but you have no right to take my deposit!
The problem is not solved !!!
https://bitcointalk.org/index.php?topic=5411165.msg60843352#msg60843352

there is no confusion here.
if you bought cryptocurrency for fiat on the exchange or if you exchanged any other coin on the exchange, then you will not have incoming transactions for this coin. Isn't that a matter of course?
Also, when making a transaction, the exchange does not use the address that it gave you for the deposit, this created a huge tangle of numerous unnecessary operations. The exchange sends the transaction from their secure addresses.
I indicated the transaction ID so that it can be seen that 2800 trx were sent to the final address belonging to the Fortunjack.
I also indicated my address for the deposit, so that when Fortunjack returns my deposit to me, it can be seen.



Thank you for your opinion. I'll wait for the opinion of the rest of the participants in the conversation.

If my deposit is returned, I will change the title of the topic to "money paid" and will not claim my winnings. himself to blame for this loss.

You talk about which casinos are poor and how many of them are attacked. so you justify the casino for very harsh punishments.
why don't you say a word that the casino allows you to bet without any checks??? for example, my underage son could create an account and win a lot of money, and then he would not pass the verification, and then what? Wouldn't they give him any money or a deposit? If I had checked before the first bet, I wouldn't be in this situation.
It turns out from the very beginning the casino is playing a dishonest game!

Don't you think that the casino is deliberately taking risks! the bonuses that the casino gives to lure you into the game are returned many times over!

then we have two options:
1. improve the system of protection against fraudsters and create conditions under which fraudsters would not be able to beat the bookmaker in any outcome
2. do not spend money on expensive personnel for protection, but simply introduce rules under which you always win

Here is my personal opinion - that the bookmaker under no circumstances has the right to take away the deposit and winnings at a fair bet! if he allowed me to the table, then please pay! He can forbid me to make new bets and block the account BUT MONEY IS OBLIGED TO GIVE!

I agree with you that the bookmaker has the full right to refuse (or cancel the bonus previously issued) to the player. this money was not paid by the client! Also, when re-registration is found, it is theoretically possible to deduct the previously issued bonus from the new account (very difficult).

Short:
- the client's money is inviolable
- winnings on accepted bets must be paid out
- any bonuses and benefits created by the bookmaker can be canceled without explanation

I wrote my opinion! It may not be compatible with reality, but it should strive for it.

As you explained to me, this does not work in the present and you have to accept the rules of the casino as they are, otherwise the casino business is in jeopardy. OK so be it. I have already reconciled that I should be punished and not paid my fair winnings!
But I want to ask you - why does the bookmaker have the right to take my deposit?
I ask you to write to me - do I have to demand my deposit from the bookmaker

This is TRX transaction - f831e9e01093a7911db6e080390bda957fc36461f5542546e4a0f35dd7d46437 - 2800trx  transfer to Fortunejack from my wallet Huobi
if i click deposit to my wallet huobi for trx. i see  this address - TA4FabawZ5BsVaoWysywPxCSbomUBfVBsT

Thank you for your explanation.
Now at least somehow it became clear why the bookmaker is so evil.
But the bookmaker does not claim that I have several accounts! The reason is that additional documents have been uploaded. But in my profile, all the data matches my data! Why can't I request additional verification in case of doubt?

I don't understand why you are all so kind?
what is my deception? I placed a bet and won it. Why did I have to deceive someone specifically for this?
Why was I allowed to bid before verification?

I'm just amazed at how you work.
The bookmaker comes up with rules by which he can take all the money! And corrupt accounts on this forum do not immediately give a chance to resolve the dispute in favor of the client.

You understand that the most cruel punishment that a bookmaker can do is to cancel all bets on the account! What right do you have to take my deposit? With such a decision, you create a situation in which the bookmaker gets an extra advantage! It's like he's in control of my money!

Your rules are not law! YOU can refuse to accept bets from me. you can cancel all my bets placed with you. You will never again allow me to place bets with you. But you have no right to take my money!!! The money in the Fortunjack account is mine, not yours! And you have no right to dispose of them as you wish!
I didn't break your rules! All information provided is mine! what I foolishly tried to do, but did not in the end does NOT count!
If I passed the KYC and then, at the request for an additional KYC, began to invent stories, that's when I would have been caught cheating! Do you understand the difference?

The bookmaker refused to conduct a dialogue with me and all that they wrote to me was that you did not pass the KYC. And I passed it! That's why I created this topic on the forum.
But you yourself are already beginning to look for a forgery in every word. As if every day, scammers upload several different documents for verification, as if this is a common situation ... What kind of nonsense are you talking about?

You can't judge me for a crime that didn't happen! in the end, I passed the KYC on my documents!
unlike you, I did not know that this check generally affects something. Have you ever been verified at an offline casino? this is of no interest to anyone. the casino is always in the black and we enjoy betting here!
Why does a crypto bookmaker collect player data at all? For advanced users this seems normal, but for me it's not!
Do you come up with game rules according to which the player, in case of a mistake, will lose all his money? for what?

OK
You already wrote to me that it was not necessary to do so.
I already understood that the bookmaker is not going to give me my winnings.
Can you at least give me back my deposit??? I can’t believe in such an outcome when, as a result of the game, my bet won, and not only did they not pay me the winnings, but they also want to take the bets placed money ... lose or lose =(

Yes, I told everything as it was.
I do not want to deceive fortunejack and you on the forum.
But why such a severe punishment?
In the end, verification was done on my documents! I made a check on the video camera according to my documents!

My cryptocurrency was on the Huobi exchange. From this account I made a deposit to the bookmaker.
this is ID transaction - f831e9e01093a7911db6e080390bda957fc36461f5542546e4a0f35dd7d46437 

this is address for deposit to my account - TA4FabawZ5BsVaoWysywPxCSbomUBfVBsT

I would really like to hear a comment from the  Royse777, I know for sure that on this forum he does not sell his vote and he can be trusted.
Now there is enough information to draw a conclusion.
In fact, my actions can carry such a serious punishment?
The bookmaker does not want to give me my winnings, can they at least return my deposit to me?

I have little experience in such situations. I am not familiar with the intricacies of identity verification and with such a serious subsequent punishment!
But let's try to understand why I did this and why am I being punished like that?
if I wanted to cheat and forge documents, how could I upload several different documents like this? Only an idiot like me could be in this situation! I doubt that real scammers would get caught like this ...
Why are you letting me take all my money just like that because of a stupid situation? What have I done wrong for you?

as I understand it, it was important for you that the player provided correct data - my correct data is indicated in my profile! There are no violations!
Do you doubt it? it's your right, given the current stupid situation =( But can you request additional verification?

And why does the system work like this? you allow me to make deposits and bets, but in which case, you take away all the money??? you have in the rules written about the protection of customers?

Now I want to appeal to the readers on the forum, please correct me if I'm wrong! in my opinion, it will be fair if the bookmaker does the following:
1. let the bookmaker confirm that my bet was fair and there were no violations in it!
2. let the bookmaker ask for additional photos or videos, so that there is no doubt that I am somehow trying to fake verification.

I doubt that such a check can be faked! because there is a check on the video camera! 3rd stage of verification - verification of one's identity on the camera - verification is impossible if other people's/stolen documents are used

OK
It was a rainy day and my documents were in the car. I had to pass an identity check, but there were no documents. Then I remembered that a long time ago I found a wallet with other people's documents and I decided to load them and I didn't have to leave the apartment anywhere. (YES I AM SUCH IDIOT, I DIDN'T KNOW THAT EVERYTHING IS SO COMPLICATED WITH YOU HERE THAT I CAN LOSE ALL MY MONEY DUE TO A BANAL CHECK)
BUT the check was not passed on non-my documents! Your service rejected them.
Then I had to go to the car and go through a check already on my documents! By the way, when checking my face, I had to look into the camera - IS IT NOT A PROTECTION HERE FROM SUCH IDIOTS LIKE ME? I WOULD NOT WANT TO PASS THE VERIFICATION TO THE END FOR OTHERS' DOCUMENTS!!

As a result, I passed the verification of my documents!
It turns out that there are no violations here!
My account profile is filled out correctly.

Do you doubt that I passed the verification of my documents? You can request more photos! I'm ready for some extra testing! Wouldn't that be fair?
 
I told everything as it was. Why did you decide so abruptly to take all my money?

At this stage, I do not want to break the business of this bookmaker. I do not rule out that they mixed something up. But all my subsequent inquiries were answered very quickly and briefly. I had to write here on the forum.

Are you asking me for proof? I only have email correspondence. It might prove something. My account is locked and I can't take screenshots of bets or chat conversations. I'm more hopeful that the bookmaker's representative can finally answer my questions...

I will describe how it was:
And he made the usual bet long before the start of the match. Won. Asked to withdraw some of my money. Received a letter that the withdrawal of money is delayed. then I received a letter that in order to withdraw money I need to pass a KYC check. In the upper right corner of the screen, the button lights up - verify your account. I clicked on this button, they are asked to show proof of identity and confirm the face on the camera. I did it all. An inscription is displayed - verification is successful. In the upper right corner, the inscription changed to identification verified. I wrote to those support that passed your check and please give me my money. The next day I received a letter saying that I had not passed the KYC check and therefore my account was blocked! I ask - how is it, yesterday I received a message from your verification service that my account has been verified! Why are you refusing to give me my money??? to which they answered - that I did not pass the test and decide the final one and you can’t even write more about this!
Further, all messages in the same form ...

Today, apparently after the creation of this topic, I received a letter from them in which, apparently, as it seemed to them, they wrote a little more -
https://prnt.sc/VlNaRKyOVrvX

But with this answer, everyone also leaves me at a loss ... What information did I provide incorrectly? Why is all my money being taken away from me?? I didn't provide any information at all! after checking the documents, all fields are filled in automatically! and even if something is filled in incorrectly, why are you immediately taking all my money? and not trying to solve this problem?

They ask me to KYC process when i try withdraw money.  I did it. My account was full verify!  but they did not withdraw my money!!!
at morning they say that i fail KYC and they block my account for ever!

HOW CAN I FAIL KYC IF MY ACCOUNT FULL VERIFY

i try talk with support but always have shot answer -  you are fail KYC and your account blocked.

Why? What reason?  no answer...    just  "you are fail KYC and your account blocked."

And what now?  I read, it turns out I'm not the first to be deceived like that.

Fortunejack steal money and do this again and again!

on my account was around 6000 trx (400$)

i ask fortunejack team:
https://prnt.sc/eqM7BkV15h0p
and answer:
https://prnt.sc/8oDtVH2tTUAW

so that you understand, this conversation is as inadequate as possible on the part of the fortenjack!
to any of my questions, I get a short answer - "your account is blocked because you did not pass the KYC". Although I passed it successfully!

my login in fortunjack - Drukkola

I read the entire message thread and this is not the first time Fortunejack has done this!
you can see that all these complaints have been ignored! and all of you just discuss promotions and never help the victims!

I don't want to be ignored!
I wrote 7 letters and for all about one and very short answer - "you did not pass the KYC check"
why? as? has it all gone?! they answer me nothing.

right now I can't login to my account and provide you with screenshots because my account is blocked.

I do not know what to do! I was robbed of $400. I won't let them work like this!

Do you want to help me? or anyone who has weight on this forum? Can you get to the bottom of the truth?

my login - Drukkola