I am here to give you updates on your case. As already checked with our fraud control department, you have been accepted for a withdrawal and have funds reached your account. Your request has been checked and this is standard procedure in every online casino ever existed on this planet or digital reality. Because of the weekend, this took a little more time than usual, which is 2 days.
FortuneJack has been a victim of serious attacks on digital reputation recently, we have had several cases against us that by industry standards make absolutely no sense and are creating buzz during weekends when most of the managerial staff has day-offs and fast reactions are harder than usual. All of those cases were started by users just registered on BTC TALK, fortunejack has been one of the oldest members of this community and our signature campaign I think is actually longest running one here. We are seriously concerned about this issues and are working on policy or guideline to somehow deal with issues in-house firstly. I want to ask old BTC talkers and also administration to make some steps as well, maybe reviewing this kind of topics before going public is an idea as well. This damages our digital reputation, SEO and smells really fishy sometimes.
Cheers.
After being on the receiving end of delayed withdrawal I think I can add some insight. Most staff should be active during your busiest time. The weekend? Withdrawals should be processed 90%+ less than 3 hours 99%+ less than 24 hours. If you have been around 5 years you should have a process that is optimal for security and keeping the high valued customers playing. I only read about the 99 LTC guy but I'm sure there are others that won't be coming back. good luck.
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BoardScam Accusations
Re: FortuneJack Scam (3 bitcoins stolen) Ignoring me
I would like to know if this is common practice for this casino? If anyone wins more than a certain amount, will they need to go through months of verification to withdraw their money? Or, are these just isolated incidences?
And this
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Re: FortuneJack Scam (3 bitcoins stolen) Ignoring me
I am sorry to hear about your case, as I already wrote in PM I will be happy to help in clarifying the situation. I have sent your email to fraud control department and will get back to you as soon as I have some concrete answer.
As the Owner/Admin of the company,can you give a rough ETA by when will your fraud detection team would provide you with the results ? Last case,took around 3 months or so get resolved when fraud detection was involved. It's annoying to keep customers waiting without giving them an ETA.Pretty sure OP also is interested in knowing the same.
This
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Re: FortuneJack Scam (3 bitcoins stolen) Ignoring me
Hi. I am sorry for your trouble and I believe nobody should wait days for a legitimate winning/withdrawal. Almost the same incident have happened not very long ago and was fixed(though not in the best time-frame possible). I would suggest you to PM https://bitcointalk.org/index.php?action=profile;u=303298 ; That person is the Community Manager of Fortunejack here in the forum. That account,(hopefully Natalie is still the one using it) have been very helpful before and hopefully will be the same to you.
Thank you for your reply I PM that account already they ignore me like all the other ways I tried to contact them
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BoardScam Accusations
Re: FortuneJack Scam (3 bitcoins stolen) Ignoring me