Ethical casino conduct? Really? Silent treatment and my money held hostage?  Also, about the defamation/slander... care to elaborate?  Sorry for the late reply, had a bit of a scheduling conflict. Turns out, court and jail cells aren't very conducive to timely internet access.

Welcome to the club 

So they decide to confiscate everything, not provide any required document, not answer any question, but file a lawsuit?

Great I hope to see their faces

Viva, alguém por aqui que me possa fazer o grande favor de converter USDC ERC20 em MBway por favor? preciso de cerca de 200€ hoje com urgencia e tenho os levantamentos a serem processados tanto na gemini como bitstamp como paybis...

Alguém com reputação por favor. Eu pago taxas etc e fico agradecido (envio primeiro o USDC claro).

Ok I apologize for that.

I contend that Housebets's actions directly violate Curaçao Gaming Control Board (GCB) regulations and principles of fair play. My arguments are as follows:

• Unequivocal Licensee Responsibility: The GCB regulations place the sole responsibility for the conduct of sports betting operations on the licensee. "3. Operation of the sports betting activities" explicitly states: "The licensee is at all times solely responsible for the fulfillment of all obligations, be it financial or other, resulting from or regarding the sports betting activities at the casino operating under his license...". Housebets cannot deflect responsibility for ensuring the legality of their operations onto the player.  
  
• Illegality of Transactions: If my participation was illegal due to my location, Housebets acted improperly by accepting my deposits. This contravenes responsible gaming conduct and potentially violates GCB regulations. The acceptance of funds, in this case, should be deemed the sole responsibility of the casino, as stated in the regulations.
• Unjust Enrichment: Housebets has been unjustly enriched by retaining funds they should not have accepted. I am entitled to a full refund of these deposits under the principle of unjust enrichment.
• Contradictory and Misleading Conduct: Housebets's acceptance of my deposits and allowing me to play, with full knowledge of my location since February 28th, directly contradicts their reliance on term 2.1.1. This demonstrates a disregard for regulatory compliance and constitutes misleading conduct.
• GCB's Expectation of Fair Play: While not explicitly defined, the GCB's emphasis on licensee responsibility and the "Guideline Responsible Gaming" implies an expectation of fair and responsible conduct. Actions that go against this guideline, such as Housebets's, may be seen as non-compliant, and the "Non compliance with these guidelines may be subject to disciplinary action by the Gaming Control Board."

I respectfully disagree with your assessment. If needed I can share my account credentials or I will be uploading a video to my account later today demonstrating the issue (if you can't get it from screenshots - not joke/kidding neither insulting). As you may recall, I previously sent a video to GoT a few days ago.

Specifically, I attempted to withdraw approximately $26, but the system only allowed a maximum withdrawal of $10, which is still currently pending. Therefore, my account balance was not $0, but at least $10, before any bonuses.
Regarding the sports betting history, I am unable to access it. The page prompts me to log in, preventing me from viewing any historical data [attachment aswell].

Concerning the chat history, I unfortunately cleared my cookies due to the chat block, as it was the only means of communication I had with Housebets [attachment aswell].

Could you please clarify where I can find section 2.1.1 [attachment aswell]?

As previously stated, I requested evidences, but my requests were disregarded, as have been my other inquiries. I would like to have betting history and full chat history.

Okay, I understand now. Thank you for explaining everything from a different perspective and angle. Yes, I did mention SRIJ and the specific online gambling license required in Portugal. As I stated, I don't have concrete evidence, and I won't fabricate any. This occurred during a chat conversation, and I can assure you that I repeatedly requested they thoroughly investigate the legality of betting in Portugal on Housebets. I asked them to have a senior member review the information, and that I would only place bets after confirmation. Some time later, I received the email in question.

I have repeatedly requested both my complete betting history and chat logs, but all my emails and chat inquiries have been consistently ignored. I hereby authorize you to request any and all information related to my account that you deem relevant, including chat logs and betting history. As previously mentioned, I can provide you with access to my email address or Housebets credentials if you find it useful. I have nothing to hide and, unlike Housebets, I am not avoiding any questions. It is indefensible to support a casino that engages in such practices. They have misrepresented my account balance, falsely claimed ignorance of my location, and provided fabricated reasons for closing my account (Richard Hoggs), citing non-existent terms and conditions. I believe this situation arose from errors related to incorrect odds or similar issues. Would you be willing to propose a 50% settlement to them? If they refuse, we should demand the aforementioned evidence. I am exhausted by this matter and deeply appreciate your continued assistance.

holydarkness, while I appreciate your attempt to provide a balanced perspective, I strongly disagree with your assessment of where the fault lies in this situation. You're putting a lot of emphasis on my supposed failure to "perfectly articulate" my inquiry, and I find that to be an unreasonable and frankly, unfair burden to place on me.

Let's be clear: I raised concerns about the legality of the casino's operation in Portugal. The fact that I might not have used the *exact* legal jargon you deem necessary shouldn't absolve the casino of their responsibility to provide accurate and consistent information. It's their business to know and adhere to the regulations, and it's their responsibility to communicate clearly with their customers.

You're suggesting that I was somehow "leading" the counterparty by asking about the legality of their operations. That's a mischaracterization of my inquiries. I was seeking clarification on a crucial issue that directly impacts my ability to use their services. To imply that *I'm* at fault for their conflicting and inadequate responses is simply wrong.

Furthermore, your reliance on the Terms of Service to supersede any information provided by live chat is a convenient excuse. Customers rely on the information provided by support staff, and conflicting information from those sources erodes trust. In fact, I'd like to dispute the claim that the Terms of Service automatically override any confirmations from Housebets' live chat support. While I acknowledge the Terms as a binding agreement, the live chat confirmation should be given appropriate weight, based on the following points within the document:

• Housebets's Authority and Dispute Resolution: Clause 2.3 states that "Housebets retains authority over the issuing, maintaining, and closing the Service." While this clause establishes Housebets's authority, it also implies a responsibility to exercise that authority fairly and reasonably. Denying the validity of a direct confirmation from a support agent, acting on behalf of Housebets, could be interpreted as an unreasonable use of this authority. Furthermore, Clause 2.4 states "The decision of Housebets management concerning any use of this Service and dispute resolution is final and will not be open to review or appeal.” I believe that my dispute should be reviewed, and I urge Housebets to exercise its authority in a just manner.
• Errors and Incompleteness: Clause 4.4 addresses errors related to wagers and payments, stating that Housebets has the right to cancel bets accepted in error. Clause 4.5 further elaborates on errors or malfunctions in the software, requiring the user to report them and stating that Housebets has a right to compensation for costs related to the error or incompleteness and failed notification by the User. By analogy, miscommunication or inaccurate information provided by a Housebets representative can be considered a form of error or incompleteness. I argue that Housebets is responsible for ensuring the accuracy of information provided through its official support channels and should bear the responsibility for any consequences resulting from such errors.
• User Obligations and Information Accuracy: Clause 4.1.4 states that the user is responsible for providing accurate information to Housebets. By extension, it is reasonable to expect Housebets to also provide accurate information through its support channels. I fulfilled my obligation to seek clarification, and the information provided by Housebets's representative should be considered reliable.

To address your specific points:

• It's not my responsibility to have a law degree to ask a simple question about a casino's legality.
• The casino has a responsibility to provide clear and consistent information about their legal standing.
• The inconsistencies and contradictions in their responses are the primary source of this problem, not my phrasing of the questions.

In conclusion, while I acknowledge the importance of the Terms of Service, I believe that the live chat confirmation established a specific understanding. Disregarding this confirmation contradicts the principles of fair dispute resolution, responsibility for errors, and the expectation of accurate information from Housebets, all of which are implied within the Terms and Conditions. Instead of defending the casino's position, perhaps a more constructive approach would be to acknowledge their role in this mess and push for a fair resolution based on the information *they* provided, however flawed it may have been.

After careful deliberation, and considering the complexities of this situation, I believe a fair resolution lies in a compromise. While I maintain that the casino's initial error on February 28th directly contributed to my subsequent financial losses, I am willing to meet them halfway.

Therefore, as a final and earnest request, I propose that the casino reimburse me for 50% of the total amount I deposited after February 28th. This represents a division of the losses, acknowledging both the casino's error and my own participation in the activities that followed.

It's important to reiterate that this is not solely about recovering lost funds. It's about rectifying a situation that arose from the casino's provision of incorrect information. As previously stated, I would have received a significant sum in rakeback/bonuses, and I had open bets at the time of account limitation, further compounding the financial impact.

I understand that the casino might perceive this as a difficult request. However, I believe it is a reasonable and equitable solution. They possess the means to correct their error, and this compromise demonstrates my willingness to reach an amicable agreement.

I urge you, Holydarkness, to advocate for this proposal. I am confident that it represents a fair outcome, and I await the casino's response with anticipation. I believe this is a final request, and hope that this will be the end of this situation.

Hello Holydarkness, thank you once again for your response. However, I must disagree with a few points:

• Regarding the immediate response on February 28th: You mentioned that the initial response was a quick check of the Terms of Service by live support. However, my experience was different. While there was an initial chat response, they indicated they would investigate further and provide a more comprehensive answer, which I received later via email. Therefore, it wasn't a simple, immediate response.
  
• Regarding the email sender: You stated that legal or compliance emails would have a specific sender address. However, the email I received on March 8th, informing me of my account limitations, came from the same address and signature as the previous communication. This contradicts the idea that only general support uses that address.

Yes, thanks


No, the bonuses were about 780€ considering the losses on previous week and their rakeback system and that was never credited. My balance is balance I still had before my account was "restricted".

I didnt intend to "threat" you or wtv, maybe it was bad translation. I know your position here and I can only thanks for your help and step in, so please dont read that as something against you - this is not my intention at all.


While I appreciate your perspective, I must respectfully disagree with your assessment of my actions.

• Regarding my knowledge of Portuguese regulations: You suggest I failed to understand my country's rules and/or failed to inform the support team. However, my initial inquiry stemmed precisely from the ambiguity and conflicting information surrounding online gambling regulations in Portugal. It was not a matter of ignorance, but rather a prudent attempt to clarify a complex legal landscape. The analogy of traveling to Australia without a visa is inaccurate; it's more akin to asking if a visa is needed when there are conflicting reports about visa requirements.
  
• Regarding the communication on February 28th: You propose that mentioning the specific Portuguese regulations might have led to a different outcome. However, I did express my uncertainty about the legal situation. The support team's role is to provide accurate information, and their assurance, even if based on a limited understanding of local laws, carries weight. Furthermore, expecting a customer to provide detailed legal expertise in a specific jurisdiction is unreasonable.
  
• Regarding the "uncoordinated" narrative: You label my actions as "uncoordinated" due to my initial inquiry and my email to SRIJ. However, seeking clarification from multiple sources is a responsible approach, not a sign of disorganization. Waiting for SRIJ's response would have been ideal, but the casino's confirmation led me to believe I was acting within their terms of service.
  
• Regarding the ToS: You say that the casino acted in accordance to their ToS, but if that was true, why did they limit my account after i played? The information that they gave me, was that i could play.
  

In conclusion, while I acknowledge the complexity of the situation, I believe the primary responsibility for providing accurate and legally sound information lies with the casino. Their initial confirmation, regardless of its origin, led me to believe I was operating within permissible boundaries. Therefore, I maintain that I acted reasonably and diligently in seeking clarification.

Additionally, if it's not too much to ask, I would greatly appreciate one final clarification from Housebets. Could you please inquire as to why I received conflicting information via email (from the same sender address and signature) on February 28th and March 8th? Specifically, I'd like to understand why the February 28th email incorrectly stated I could play, while the March 8th email correctly stated my account was limited, given that both emails originated from the same source.

I kindly request that, in your capacity as an intermediary, you urge Housebets to reconsider their error of February 28th. Please emphasize to them the need to acknowledge responsibility for the incorrect information provided and to reverse the subsequent activities on my account.

As previously mentioned, this is not merely about the $28, but rather the $7,707.55 I deposited in error, and the fines I will face from the Portuguese authorities. It is crucial that Housebets addresses the inconsistency of blocking deposits from a source one day and accepting them the next.

I appreciate your assistance in relaying this message and advocating for a fair resolution.

Hi @holydarkness,

Regarding my ongoing complaint against Housebets, I'm seeking an update. The last response I received from Housebets was on March 12, 2025, at 07:26:34 PM. Could you please confirm if that represents their final position on the matter?

As you know, they've consistently ignored my email inquiries. Given the lack of communication and the highly problematic nature of their actions – specifically, allowing gameplay from Portugal and then confiscating funds by closing my account 8 days later, citing the same location as the reason – I'm no longer willing to wait for resolution.

I'm prepared to escalate this complaint and will begin actively disseminating information about their unethical practices. I want to be certain that the last message I received is their final word, before I begin this new phase of my complaint.

Thank you for your assistance.

To clarify my previous response, I want to emphasize that the primary reason for the continued deposits and gameplay was simply that I did not immediately notice the SRIJ email. After a long day of work, especially late at night, I tend to focus on relaxing and enjoying my time, which often includes playing or placing bets. During these times, I don't always pay close attention to every email I receive.

It was only after some time that I finally read the email from SRIJ. As soon as I did, I stopped playing immediately and contacted Housebets to address the situation.

I realize this doesn't excuse the continued deposits, but I hope it provides a clearer picture of the circumstances. My intention was not to disregard the regulations, but rather a simple oversight due to the timing and my state of mind

I've attached a screenshot of my deposit history from February 28th, 2025 at 9:00 AM onwards for your reference.

https://i.ibb.co/GfC86qj8/Screenshot-2025-03-10-134109.png

As you can see from the history, my deposits vary in amount and frequency. This suggests that I tend to deposit funds as needed, rather than following a strict, pre-planned schedule. There are periods where I make multiple deposits in quick succession, which likely corresponds to times when I'm actively engaged in betting and using up my deposited funds.

While I don't have a fixed deposit pattern, I strive to manage my betting activities responsibly. I'm aware that the email about betting in Portugal might have influenced my deposit behavior, and I'm taking steps to ensure I maintain control over my spending.

I hope this information is helpful in understanding my deposit preferences. Please let me know if you have any further questions.

I apologize if my previous messages came across as a bit... intense. My irony and I don't always get along, especially when English isn't my first language and I need ChatGPT's help to express myself. Blame Housebets and their responses, not you. That email from this Richard Hogg guy and the '2.2.1' term he invented... well, let's just say it left me scratching my head.

But let's get down to business, because my patience is wearing thin. For the record, my account was opened before I received that 'enlightening' email stating I could bet from Portugal. During that period, I deposited €1,520.82. After the email, things spiraled out of control: another €7,707.55, totaling €9,228.37.

My proposal? Refund me the €7,707.55. I assume (though I have my doubts) they didn't know I was Portuguese until that magical email on February 28th, at 9 am.

In return, I'll withdraw my complaints from Trustpilot, CGB.CW, Casino-Guru, and mark this case as resolved. In the end, the casino still profits €1,520.82 from a player who, theoretically, shouldn't have deposited a single cent. If they had a proper license, this would be grounds for losing it all... but, as they say, 'if my mother had balls, she'd be my father'.

Hi!

Thanks again.



I must correct your statement. The response I received regarding the legality of playing from Portugal was delivered via email, not through live chat support. This is a crucial distinction.

Therefore, your assertion that this matter was handled solely by live support staff with limited knowledge is inaccurate. The information came from an official email, which suggests a higher level of authority.


So, have we reached the end of the line? Can I start burning everything I can about Housebets and associates?
Is that their final position and ridiculous response? As far as I know, live chat issues are handled in live chat. If I received that response on February 28th, it certainly wasn't in live chat.

I appreciate your help, and I'm only waiting now for a green light from you to start the war. Cheers

Hi @holydarkness, thanks again.

On February 28th, I wanted to place a bet on an esports market (Counter-Strike). As Portuguese betting sites do not offer these markets, I found Housebets through advertising on HLTV.

Before placing the bet, I read the terms and conditions and, to ensure legality, contacted Housebets support. Simultaneously, I contacted the SRIJ for confirmation, due to my concern in acting correctly (unfortunately, the SRIJ only responded a week later).
I relied on the response from Housebets, as they were a party involved, and deposited funds to bet on CS2, believing they were being truthful and because traffic to their site is not restricted.
´
I expected a clear answer from either Housebets or SRIJ, and never anticipated receiving ambiguous responses. Additionally, Housebets' response was not immediate; I initially contacted them via chat, and the reply arrived via email hours later. (28 February)


I am only requesting what is rightfully mine. I believe the casino will not incur any losses by resolving this situation. I also ask that measures be taken to avoid similar cases in the future.

Thank you for your attention, and I await a prompt response.

Thank you for your message, and I truly appreciate the efforts of everyone involved — especially @God of Thunder and @holydarkness for stepping in and trying to help with the situation.

I apologize if I'm coming across as too pushy here on the forum. The truth is, I’m feeling quite anxious and impatient, and sometimes that gets the best of me.

Just to clarify — regarding HouseBets, I haven’t contacted them again in any way. I'm simply thinking ahead about what I might do if we don’t reach a resolution, because unfortunately, anxiety tends to put those thoughts in my head.
That said, I would also really like to understand why, after blocking me, they completely stopped replying to any of my attempts to contact them. I was banned from two Discord accounts, two Telegram accounts, and in every chat I've tried, as soon as I provide my account number, I'm instantly blocked. That behavior feels anything but legitimate.


Thanks again to everyone for your support and understanding.

Hey @holydarkness, I know you're here as a volunteer and I truly appreciate all your help so far. Sorry for pressuring you, but this is really important to me. I was wondering if there are any developments in my case.

I've been thinking about this whole situation with Housebets, and something really struck me. They closed my account, citing my location in Portugal as the reason, claiming it violated their 'compliance obligations.' Yet, despite receiving my detailed complaints and evidence, they haven't taken any visible steps to prevent other players from Portugal from experiencing the same issue.

Here's what I find incredibly concerning:

Continued Access: Housebets continues to allow players from Portugal to register, deposit, and play on their platform. If my location is truly a compliance issue, why hasn't access been blocked?
No Terms Update: Their terms and conditions still don't list Portugal as a restricted country. This is despite them explicitly stating my account was closed due to my location.
Potential Baiting: This inaction leads me to believe they are intentionally baiting players from Portugal. They allow deposits and gameplay, knowing they can later close accounts and potentially withhold funds under the guise of 'compliance.'
Isn't this the very definition of a scam? They are essentially setting a trap for unsuspecting players. If they truly cared about compliance, they would have immediately blocked access from Portugal and updated their terms.

I'm sharing this thought because I believe it's important for other potential players to be aware of this potential bait-and-switch tactic. It's not just about my lost funds anymore; it's about preventing others from falling into the same trap.

Also, I'm still considering making the situation with Richard Hogg, CEO of Bridge Technologies B.V., public, as he threatened legal action regarding my alleged connection to housebets. If there's no progress soon, I'll need to escalate matters. Any updates or advice you have would be very helpful. Sorry for pressuring but it is really important to me.

Hi holydarkness,

Thanks for your interest in my situation. To clarify what happened on March 8th:

• March 7th: I received official confirmation from the Portuguese Gambling Regulation and Inspection Service (SRIJ) that Housebets is operating illegally in Portugal. (https://i.ibb.co/wFmVTC0f/image.png)
  
• March 8th: Immediately upon receiving the SRIJ's response, I contacted Housebets, as instructed by the SRIJ, demanding the cancellation of all my activity on their platform and a full refund of my deposits due to their illegal operation within Portugal. (https://i.ibb.co/pvp0WJ1d/image.png)
  

It's crucial to understand that Housebets' claim of not targeting Portuguese players is demonstrably false. Not only did I receive direct advertisements from them via HLTV.org while located in Portugal, but on February 28th, I explicitly contacted them to confirm if playing from Portugal was permitted, to which they replied affirmatively. They then later admitted their error and blocked my account. This admission isn't just a mistake; it's a clear acknowledgment of their deliberate engagement in illegal operations within Portugal, and a direct contradiction to their initial, incorrect instruction.

Furthermore, all my IP addresses, geolocation data, and registered name are consistently Portuguese. They were fully aware of my location from the outset. Their claim that they only became aware on March 8th is a blatant lie, as they were informed on February 28th. They did not close my account on February 28th, but continued to allow me to deposit and play, showing they were fully aware and complicit in this illegal activity.

I'm glad you're at least getting some feedback from them, as I've been left without any explanation – and btw, yesterday I managed to withdraw $10 from Housebets (still pending over 24h later), which proves once again that the account wasn't even at zero -> https://i.ibb.co/6JZRT74h/Screenshot-2025-03-22-213851.png. I just want my deposits refunded, please.
I'm also available to share any further details or evidence. Including my account details or even my email credentials if necessary.

Thank you so much for reaching out to your contact at Housebets. I really appreciate you taking the time to help.

When you speak with them, could you please emphasize the discrepancy regarding their claims about my location and the account restriction?

Specifically, Housebets stated: 'The account was restricted once the user disclosed their location, as per our compliance obligations.'

However, I have clear evidence that they were aware of my location (Portugal) as early as February 28th, not March 8th when they finally restricted my account. This is a direct lie and completely contradicts their stated reason for closing my account.

I believe that all activity after February 28th should be considered irrelevant, as they were fully aware of my location and the potential legal issues.

This lie is a crucial point that needs to be addressed. Their claim about 'compliance obligations' is completely undermined by the fact that they allowed me to deposit and play for over a week after confirming my location.

Thank you again for your assistance. I'm hoping this information will help them understand the severity of their misrepresentation.