OK, so it is my responsibility to report results after a (semi) reasonable resolution.

There are currently credits pending in my account, and for that I am grateful.

Question for Me:  Do you think these guys are legit?

Yes I do.  However, I think these guys are way way way in over their head.

I am in the catastrophe response business, and often a lack of preparedness seems like corruption.

Now, let's call 'em like we see em.  I raised holy goddamned hell, PM'ed a lot of people, and screamed bloody murder.

After my funds (appeared to be) transferred I deleted my Reddit thread. 

Guys, let's be honest here, a random Internet thread is not an acceptable vehicle to the resolution of highly sensitive financial transactions.

This thread isn't even accessible from your site?  What gives?

I only found this thread after searching for ways I might have been scammed.

Perhaps the readers have still been scammed?  Perhaps.  Perhaps, me, loud, got handled, and the others are being grouped into a cage.

The only defense is numbers.  Account numbers, transaction numbers, proof of something happening.

Wow!  Could you show me the order details?  That would be freaking awesome!

That's the content of your responses.  Saying "I hear you" is not an answer.

Where is the money.  Give a transaction number.  Account number.  Being friendly is not an answer.

Our money is somewhere.  Tell us where.

A better response would be even the remotest idea of where my money is.

By your own admission you are a 4-day employee.  You have as much insight into this company as I do.

I am on an Internet forum talking to people that I genuinely have no idea if they have any relation to the company that I gave $500 to.  The "official" support email has returned nothing to me in three days.  The homepage and the blog have NO indication that anything at all is going on.

Forgive me if I am feeling funny or irate.  This isn't exactly the sort of thing that happens when you deal with a reputable company.

Ok, so I'm supposed to believe that this isn't atroturfing?

Fri Apr 5 22:43:08 2013   aa0ce63b-7986-4274-a7cc-d3a1c5dfa55f   Quote for new transaction
Fri Apr 5 23:31:19 2013   c1d4dbc7-18d6-4199-9abf-2d25dfe79f9f   New Order
Fri Apr 5 23:32:30 2013   2b34c13a-c379-4ce6-8bcb-994d832d33f2   Order executed - funds deposited at remote exchange

In one hour a noob got their money and felt it necessary to post here?

So explain to me how this super-excited noob found this board?  You know how I found it?  By googling and trying to figure out if I had been scammed.

Previously, I had given you guys the benefit of the doubt.  Now it is clear to me that you are scamming on a sick level.

You guys seem to spend plenty of time posting to defend yourselves.  You have given me nothing but "We have your ticket."

Prove it.  Where is my money?

Hey, Ursay, since you're apparently working, please give me an update.  I'm going on three days:

Deposited $480.05 yesterday, no coins received.  I had deposited the day prior, and received the coins instantly.

OrderID: bc9233ec-0670-42e8-8018-0f7b288a2df8
EventID: 15e05d38-1406-441e-b030-7f8ee0cb7600

I emailed support almost 24 hours ago, and still no response.

It has now been 48 hours since my deposit, and I do not have the bitcoins, nor any information other than the initial confirmation email.  I have received no emails from your support team, nor any update other than your indication that a ticket has been opened.  I would appreciate some information as to what has happened.

Directly to my wallet.  The destination account hash is viewable using the bitinstant order status.  However, blockchain.info shows no record of a transaction to this address.

Isn't the order id number in the above quote?

What went wrong is that I never received the bitcoins.  I used identical options to my previous successful transfer. (Moneygram)  I see no evidence of any transfer using the blockchain.info search (as was suggested by the bitinstant confirmation email)

I am not sure what other information you need to find my transaction.  I feel very uncomfortable copy-pasting the contents of the confirmation email in a public forum.  Please PM me for any specifics you need.

Deposited $480.05 yesterday, no coins received.  I had deposited the day prior, and received the coins instantly.

OrderID: bc9233ec-0670-42e8-8018-0f7b288a2df8
EventID: 15e05d38-1406-441e-b030-7f8ee0cb7600

I emailed support almost 24 hours ago, and still no response.