Please tell me exact name and contact to Your regulator. Thank You.

@bitcasino.io are You here to help? if yes then please try to do this by contact with Your team to check the case... You dont reply to my personal message', replying only here telling to use askgamblers (which didn't approve my case probably because of Your contact with them to avoid posting the case ?) or to sue You in curacao - yes if this is the only chance I will sue you but before this final step I'd like to try fix this without court!
Thanks

@bitcasino.io please try to help me personally because as You can see askgamblers don't want to do this for some reason...
Yes this 6mBtc maxbet is so hidden (at least they should have mark this on red on bonus page not on 50'th point in t&c...). They offer 1000 bonus x 40 and allow to bet max 6... most casinos have rule like You can bet max 20% of the bonus amount - then it's fair enough, here You have to bet 40,000 / 6 = 6666 max slot bets to clear it = impossible to win, as someone says they can also put like "if You win 3 times in a row in a max (6mbtc) bet then you cannot cashout". This is just insane how you can cheat players putting shady rules, IMO everyone who's depositting for higher bonus here is betting more than 6mbtc - if You depo 1000, You have 2000 to play with and You bet once 10 on black on roulette = they have your deposit because iven if You finally win they will tell you you have bet 10mbtc once 

Got another reply from askgamblers
"Hi,

Our complaint department sent you the notification email to inform you that the complaint had been rejected, including the explanation for that decision. You my or not disagree with it, of course, but the department did not find provided evidence as sufficient and valid enough.
You are more than welcome to address directly to the casino's the relevant licensing authority, in this case that would Curacao http://prntscr.com/gkz7ot
If you click on the link provided, and on the Curacao blue written text you will get the more info on how to get in touch with the licensing authority.

Sincerely,

Stephanie,"

I have tried to make new complaint with more info (but gave them all important before as well) but it was rejected again;/
I don't know why do they don't want to help me, I'll wait for response from bitcasino.io support here before I'll contact Curacao.
@game-protect - why do You say that they have no license? on their site they clearly say that they have license + askgamblers thinks same (IMO).
Thanks

Hello,
Thank You for the tip - I have replied to them with this question.
@bitcasino.io I am waiting 72 hours for Your reply - I have sent You my username, can You help?

They have replied:
Hi,

I'm afraid the decision taken by the AskGamblers Complaints Team is final and will not be put under further consideration. Please keep in mind that in case of a disagreement with this decision, you are free to seek further assistance on the matter from the relevant licensing authority responsible for the casino brand which you are having a dispute with.

Sincerely,

Stephanie,

Customer Support - support@askgamblers.com"

So I don't know the reason I have sent them full documentation, screens and explanation.
Waiting for bitcasino.io support from here, maybe they will help.
Thanks to the others for the support.

Hello, I don't know why but askgamblers has declined my complaint can You please help me to deal with that here? Don't wanna contact Your licensor for now yet. I am sending private message to You with my username.
Thank You

OK I will try this now, thanks also for the other's users tips. I will update.

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.