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Re: Official Newbie BitInstant Support Thread (Active Customer Support)
6 days ago I used Bitinstant to fund my mtxgox account. I sent $235 and my mtgox account is still not funded. This is not an exaggeration, it has literally been 6 days. I've been exchanging emails with Bitinstant and they see my deposit on their end and have acknowledged the problem is on their end yet they still will not fund my account with the money I sent.
After 6 days I now believe Bitinstant is just keeping my money. I consider what happened to simply be theft. I'm not sure exactly what I can do about it other than to post to different boards and try to cost Bitinstant enough money so they decide to either fund my mtgox account or give my money back to me.
As a business owner I take posting negative feedback about a company very seriously but I feel I've been left with no other choice. If Bitinstant funds my account or gives me my money back I will post a reply saying so. Until then I will try to spread the word that Bitinstant is a company that should be avoided.
After 6 days I now believe Bitinstant is just keeping my money. I consider what happened to simply be theft. I'm not sure exactly what I can do about it other than to post to different boards and try to cost Bitinstant enough money so they decide to either fund my mtgox account or give my money back to me.
As a business owner I take posting negative feedback about a company very seriously but I feel I've been left with no other choice. If Bitinstant funds my account or gives me my money back I will post a reply saying so. Until then I will try to spread the word that Bitinstant is a company that should be avoided.
My friend, relax. I went 2 weeks but eventually got mine. If this is your first visit here, you came to the right place. Ursay has been here for weeks resolving issues just like yours. I thought I was being robbed at first too, then I happened to find this site and within a few days I had my money. Just be nice, patient, and courteous and you'll get your money.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Attention URSAY,
Hello Ursay. I'm wondering if you would mind looking into the status of my refund please. A request for a fee refund was submitted about 2 weeks ago, but I haven't heard anything since.
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
Let me know if you need any more info. Thank you very much.
Hello Ursay. I'm wondering if you would mind looking into the status of my refund please. A request for a fee refund was submitted about 2 weeks ago, but I haven't heard anything since.
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
Let me know if you need any more info. Thank you very much.
Where did you submit this request?
With you personally as you requested. I had had about $400 go missing for 2 weeks , which was eventually resolved. You then put in to have the fee for that transaction sent to a btc address I provided you here on this forum. Thanks
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Attention URSAY,
Hello Ursay. I'm wondering if you would mind looking into the status of my refund please. A request for a fee refund was submitted about 2 weeks ago, but I haven't heard anything since.
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
Let me know if you need any more info. Thank you very much.
Hello Ursay. I'm wondering if you would mind looking into the status of my refund please. A request for a fee refund was submitted about 2 weeks ago, but I haven't heard anything since.
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
Let me know if you need any more info. Thank you very much.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!
Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.
Give me exact figures. What did you receive? What did you expect?
@URSAY
Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.
Escalated your request for fee reversal.
@URSAY
Last night, shortly after you posted this, I received an email from Mandrik :
"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!
---
Sincerely,
Mandrik "
I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks
URSAY,
I was exchanging pm with you, but I'll just post my email here. Jewce30@yahoo.com. This is in regard to : OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.
Thanks for providing useful info! What BTC addy would you like your funds sent to? Thanks!
1DVtcrbeadE4TtQGUpKGXhPu3iggwiYXNz
Thank you URSAY !!!
Got it ty!
HI URSAY,
Not a complaint here, just more of an FYI. The refund has not found its way to me yet. Just wanted to keep you posted on it and keep myself on the radar. I know you folks are very busy. Thanks again.
These price execution issues take time to research. Thanks for being patient.
Thanks dude. But just to be clear, it's a fee reversal and not a price execution issue.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!
Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.
Give me exact figures. What did you receive? What did you expect?
@URSAY
Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.
Escalated your request for fee reversal.
@URSAY
Last night, shortly after you posted this, I received an email from Mandrik :
"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!
---
Sincerely,
Mandrik "
I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks
URSAY,
I was exchanging pm with you, but I'll just post my email here. Jewce30@yahoo.com. This is in regard to : OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.
Thanks for providing useful info! What BTC addy would you like your funds sent to? Thanks!
1DVtcrbeadE4TtQGUpKGXhPu3iggwiYXNz
Thank you URSAY !!!
Got it ty!
HI URSAY,
Not a complaint here, just more of an FYI. The refund has not found its way to me yet. Just wanted to keep you posted on it and keep myself on the radar. I know you folks are very busy. Thanks again.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ursay, is no one working on orders that are going into paypal? My money has been stuck for 9 days now. I have created a support ticket, but I have heard nothing at all. Is there any way you can manually push this through? If not, can you just cancel the transfer and put the funds back into MtGox? Either one would be great.
OrderID: 685358d4-20e3-46a1-a2b2-005384e737d9
EventID: 650e435a-be63-410f-9a68-e03c4f0c037f
DestAccount: eldon@emathias.com
QuoteID: afe2c761-5348-445b-a66b-88dacbf9aacd
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365237939.13
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $113.072 USD
OrderID: 685358d4-20e3-46a1-a2b2-005384e737d9
EventID: 650e435a-be63-410f-9a68-e03c4f0c037f
DestAccount: eldon@emathias.com
QuoteID: afe2c761-5348-445b-a66b-88dacbf9aacd
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365237939.13
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $113.072 USD
Unfortunately I am unable to fix PP issues so I have to escalate. I know that it is very high priority right now.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!
Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.
Give me exact figures. What did you receive? What did you expect?
@URSAY
Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.
Escalated your request for fee reversal.
@URSAY
Last night, shortly after you posted this, I received an email from Mandrik :
"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!
---
Sincerely,
Mandrik "
I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks
URSAY,
I was exchanging pm with you, but I'll just post my email here. Jewce30@yahoo.com. This is in regard to : OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.
Thanks for providing useful info! What BTC addy would you like your funds sent to? Thanks!
1DVtcrbeadE4TtQGUpKGXhPu3iggwiYXNz
Thank you URSAY !!!
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!
Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.
Give me exact figures. What did you receive? What did you expect?
@URSAY
Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.
Escalated your request for fee reversal.
@URSAY
Last night, shortly after you posted this, I received an email from Mandrik :
"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!
---
Sincerely,
Mandrik "
I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks
URSAY,
I was exchanging pm with you, but I'll just post my email here. Jewce30@yahoo.com. This is in regard to : OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!
Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.
Give me exact figures. What did you receive? What did you expect?
@URSAY
Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.
Escalated your request for fee reversal.
@URSAY
Last night, shortly after you posted this, I received an email from Mandrik :
"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!
---
Sincerely,
Mandrik "
I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Escalated your request for fee reversal.
Plus I want a six pack of beer every day for the rest of my life....
Thank you Ursay. Your boss owes you a raise.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Always send cash to the exchange then you are in control of the price.
That is the best advice someone could give. I undersign. You get then exact amounts and don't stay complaining about discrepant exchange rates at time of processing/conversion.
In my case, I had cash deposited to gox through BI. At the time, BTC was $85. I was buying ahead of what I knew was an imminent rise in BTC value. We all know how it skyrocketed a day or two later...
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!
Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.
Give me exact figures. What did you receive? What did you expect?
@URSAY
Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!
Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hello Ursay,
I realize I did not get on record at THIS particular venue til a couple days ago, but I had previously been contacting support for over 2 weeks about an issue with my Gox code. I have been seeing that you are issuing new codes for cases like mine, and was wondering if you could " push" mine through at your convenience. Or at least draw someones attention to it. I have seen here that people with cases similar to mine have seen resolution, while having only had there problem occur a day or two prior to being resolved. I did put in another ticket at your request to your new support link, but it said 24 hours, and it's been at least double that and I haven't heard a peep. This is not a complaint or harassment, as I do see that you folks are indeed resolving issues and not abandoning ship, which is the comfort I've been seeking for over 2 weeks. I am just hoping that you might take a minute and show some attention to my case, as you have others, since it seems like my particular case would only take a minimal effort to resolve. Thank you Ursay.
"Hey there,
This is to notify you that your order has been updated, please find the details below:
We have made a direct deposit into your MTGox account and there is no need to use
the coupon system on this order
OrderID: 412773bf-8dc9-4316-99be-317fe346947e
EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32
QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc "
The error message at gox for the above transaction states that the code is invalid or already used. I , like others, was given an invalid code. The date of the missing deposit was march 28. Thanks
I realize I did not get on record at THIS particular venue til a couple days ago, but I had previously been contacting support for over 2 weeks about an issue with my Gox code. I have been seeing that you are issuing new codes for cases like mine, and was wondering if you could " push" mine through at your convenience. Or at least draw someones attention to it. I have seen here that people with cases similar to mine have seen resolution, while having only had there problem occur a day or two prior to being resolved. I did put in another ticket at your request to your new support link, but it said 24 hours, and it's been at least double that and I haven't heard a peep. This is not a complaint or harassment, as I do see that you folks are indeed resolving issues and not abandoning ship, which is the comfort I've been seeking for over 2 weeks. I am just hoping that you might take a minute and show some attention to my case, as you have others, since it seems like my particular case would only take a minimal effort to resolve. Thank you Ursay.
"Hey there,
This is to notify you that your order has been updated, please find the details below:
We have made a direct deposit into your MTGox account and there is no need to use
the coupon system on this order
OrderID: 412773bf-8dc9-4316-99be-317fe346947e
EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32
QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc "
The error message at gox for the above transaction states that the code is invalid or already used. I , like others, was given an invalid code. The date of the missing deposit was march 28. Thanks
Please give me your email address and I will check you against a list for new Gox codes. If you are not on it I will add you. Thanks.
Thanks Ursay. I just tried to PM you my info. I sent a second PM because the first one doesn't appear in my outbox after I sent it, and neither does the second. So I have no idea if they were actually submitted to you once I hit "send message". Please let me know if you did not receive the PM I sent you with the email address you asked for. Thank you for the effort.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hello Ursay,
I realize I did not get on record at THIS particular venue til a couple days ago, but I had previously been contacting support for over 2 weeks about an issue with my Gox code. I have been seeing that you are issuing new codes for cases like mine, and was wondering if you could " push" mine through at your convenience. Or at least draw someones attention to it. I have seen here that people with cases similar to mine have seen resolution, while having only had there problem occur a day or two prior to being resolved. I did put in another ticket at your request to your new support link, but it said 24 hours, and it's been at least double that and I haven't heard a peep. This is not a complaint or harassment, as I do see that you folks are indeed resolving issues and not abandoning ship, which is the comfort I've been seeking for over 2 weeks. I am just hoping that you might take a minute and show some attention to my case, as you have others, since it seems like my particular case would only take a minimal effort to resolve. Thank you Ursay.
"Hey there,
This is to notify you that your order has been updated, please find the details below:
We have made a direct deposit into your MTGox account and there is no need to use
the coupon system on this order
OrderID: 412773bf-8dc9-4316-99be-317fe346947e
EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32
QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc "
The error message at gox for the above transaction states that the code is invalid or already used. I , like others, was given an invalid code. The date of the missing deposit was march 28. Thanks
I realize I did not get on record at THIS particular venue til a couple days ago, but I had previously been contacting support for over 2 weeks about an issue with my Gox code. I have been seeing that you are issuing new codes for cases like mine, and was wondering if you could " push" mine through at your convenience. Or at least draw someones attention to it. I have seen here that people with cases similar to mine have seen resolution, while having only had there problem occur a day or two prior to being resolved. I did put in another ticket at your request to your new support link, but it said 24 hours, and it's been at least double that and I haven't heard a peep. This is not a complaint or harassment, as I do see that you folks are indeed resolving issues and not abandoning ship, which is the comfort I've been seeking for over 2 weeks. I am just hoping that you might take a minute and show some attention to my case, as you have others, since it seems like my particular case would only take a minimal effort to resolve. Thank you Ursay.
"Hey there,
This is to notify you that your order has been updated, please find the details below:
We have made a direct deposit into your MTGox account and there is no need to use
the coupon system on this order
OrderID: 412773bf-8dc9-4316-99be-317fe346947e
EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32
QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc "
The error message at gox for the above transaction states that the code is invalid or already used. I , like others, was given an invalid code. The date of the missing deposit was march 28. Thanks