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Re: Do you consider OKpay to be trustworthy? Why or why not?
They are document scammers in my opinion.
To verify my account I've chosen my drivers license - uploaded address proof & DL scan. Then waiting and waiting and I've got this response:
So I was like WTF OMG? If they *give* me the choice to upload EITHER DL OR ID card OR passport, and now they change the rules. Finally I agreed to upload my passport scan (I do not feel safe with that, too much ID!).
So finally the verification went through and I was testing what I can do with this wallet, I topped up BTCe and then received small quantity back. Then I tried to apply for the prepaid card, but realized the application was blocked because I've received from BTCe - what a crap is that? After long conversation they finally explained you can EITHER have a card OR receive funds from BTCe - mutually exclusive. (sending funds to BTCe seems to be no problem). What a bad and deceptive service is that............
So, I cleaned up my account to have 0.00 in the wallet and started from scratch - my funds went to BTCe to have 0 "dirty" USD in the wallet. Then I topped it up again with "clean" USD - and tried to apply for the card. Then they started to scam me for NOTARIZED copies of documents - WTF is that? They even do not have an address of them own given on their page - you even do not knwo to whom you are talking. Their domains and info are using anonymizer service to hide the true owner of the domain. So basically you have no clue to whom you are talking to.
here is the conversation:
So, I even offered them I'll send my documents directly to the bank issuing the card - which should be ok. But what the hell should I send NOTARIZED copy (that can be used to open bank accounts etc in my name by them etc) to OKPAY who even does not want to provide THEIR address on their own site? For me it is a total document scam.
I'll report them to FBI for document scamming and the local consumer QC (when I find where is their registered office really).
If you have experienced similar problems, you can fill an online complaint here against them, if you believe you were scammed:
http://www.ic3.gov/complaint/default.aspx
I'll research their legal offices and will complain to consumer protection bureau in their country too.
Guys do not hesitate to go for that . you can only win! Go FULL IN and lets see their poker face - they have no cards in the hand I tell you. Otherwise they would tell me "ok this is the bank that will issue your card send your documents to bank XXXX,YYYY".
my opinion.
To verify my account I've chosen my drivers license - uploaded address proof & DL scan. Then waiting and waiting and I've got this response:
Quote
Me: I've provided my driver's licence
OKPAY Support:
Hello, thank you for using OKPAY Services!
For additional verification purposes you need to Provide an ADDITIONAL identity confirmation document.
Thank you for cooperation
OKPAY Support:
Hello, thank you for using OKPAY Services!
For additional verification purposes you need to Provide an ADDITIONAL identity confirmation document.
Thank you for cooperation
So I was like WTF OMG? If they *give* me the choice to upload EITHER DL OR ID card OR passport, and now they change the rules. Finally I agreed to upload my passport scan (I do not feel safe with that, too much ID!).
So finally the verification went through and I was testing what I can do with this wallet, I topped up BTCe and then received small quantity back. Then I tried to apply for the prepaid card, but realized the application was blocked because I've received from BTCe - what a crap is that? After long conversation they finally explained you can EITHER have a card OR receive funds from BTCe - mutually exclusive. (sending funds to BTCe seems to be no problem). What a bad and deceptive service is that............
So, I cleaned up my account to have 0.00 in the wallet and started from scratch - my funds went to BTCe to have 0 "dirty" USD in the wallet. Then I topped it up again with "clean" USD - and tried to apply for the card. Then they started to scam me for NOTARIZED copies of documents - WTF is that? They even do not have an address of them own given on their page - you even do not knwo to whom you are talking. Their domains and info are using anonymizer service to hide the true owner of the domain. So basically you have no clue to whom you are talking to.
here is the conversation:
Quote
OKPAY Card Order XXXXX received.
Comments
OKPAY Support:
Hello, please note due to increased number of documents theft and creating counterfeit accounts we have taken additional security measures for accounts safety. Bank needs to send notarized copies of passport and address proof document to Prague, please inform us do you agree to send them or would like to cancel card order? Thank you
ME:
Hm, but this will take lot of time right? I do not understand why you always change the rules - I've already sent you more documents than originally necessary - my drivers license and my passport. I can send you a scanned copy of my passport with notary legalization stamps - that means that I went in person to notary and they checked my passport physically.
I could only send notarized documents directly to the bank but not to OKPAY - since I do not agree to send notarized documents to third parties - who assures me that okpay is legit for example?
Or I can send you a copy of my contract to rent my apartment (it is on my name and name of my fiance). Or I can send you a photo of me with my passport. Or you call me on my telephone in German language. Or... I don't know?!
How should we proceed?
I never had such complications to just get a _prepaid_ card (means I cannot spend more than I charge onto the card).
(silence)
ME: (again)
call me please on my landline in German language NOW: XXXXXXXXXXXXXXX
OKPAY Support
In this case if you can ot send requested documents to Prague office we have to close card order and return you paid amount. We are sorry for inconvenience. Thank you
Comments
OKPAY Support:
Hello, please note due to increased number of documents theft and creating counterfeit accounts we have taken additional security measures for accounts safety. Bank needs to send notarized copies of passport and address proof document to Prague, please inform us do you agree to send them or would like to cancel card order? Thank you
ME:
Hm, but this will take lot of time right? I do not understand why you always change the rules - I've already sent you more documents than originally necessary - my drivers license and my passport. I can send you a scanned copy of my passport with notary legalization stamps - that means that I went in person to notary and they checked my passport physically.
I could only send notarized documents directly to the bank but not to OKPAY - since I do not agree to send notarized documents to third parties - who assures me that okpay is legit for example?
Or I can send you a copy of my contract to rent my apartment (it is on my name and name of my fiance). Or I can send you a photo of me with my passport. Or you call me on my telephone in German language. Or... I don't know?!
How should we proceed?
I never had such complications to just get a _prepaid_ card (means I cannot spend more than I charge onto the card).
(silence)
ME: (again)
call me please on my landline in German language NOW: XXXXXXXXXXXXXXX
OKPAY Support
In this case if you can ot send requested documents to Prague office we have to close card order and return you paid amount. We are sorry for inconvenience. Thank you
So, I even offered them I'll send my documents directly to the bank issuing the card - which should be ok. But what the hell should I send NOTARIZED copy (that can be used to open bank accounts etc in my name by them etc) to OKPAY who even does not want to provide THEIR address on their own site? For me it is a total document scam.
I'll report them to FBI for document scamming and the local consumer QC (when I find where is their registered office really).
If you have experienced similar problems, you can fill an online complaint here against them, if you believe you were scammed:
http://www.ic3.gov/complaint/default.aspx
I'll research their legal offices and will complain to consumer protection bureau in their country too.
Guys do not hesitate to go for that . you can only win! Go FULL IN and lets see their poker face - they have no cards in the hand I tell you. Otherwise they would tell me "ok this is the bank that will issue your card send your documents to bank XXXX,YYYY".
my opinion.
Hi,
Well the issue is that even sending them official documents, notarized and apostiled as they request ( prior to doing bait and switch ) will get you nowhere. I have gotten confirmation even from an official Ministry but they decided to ignore:
Post from another thread:
I GOT THE FIRST OFFICIAL ANSWER REGARDING MY APOSTILLE SITUATION:
I have ommited the countries and full names but I can show the original email if someone needs confirmation. It originates from the Ministry of Foreign Affairs in Y ( the country where I was asked to send the documents )
Hello Mr P R,
In reference to your email, I wish to convey to you the following
information:
1. If your documents have made apostile in X you can use them in
Y.
2. To check the number of apostile should contact the X authorities
responsible for apostile.
Best Regards,
P E
OFFICIAL PROOF ONE OKPAY IS CLEARLY A SCAM BECAUSE THEY LIE ABOUT THAT INVENTED REQUIREMENT OF A CERTAIN COUNTRY !
MORE TO COME AND WILL POST ALSO STATUSES OF LEGAL COMPLAINTS AGAINST THE COMPANY !
Hello dear,
Can you add some prof here with all the details?
Like pic your account,you money (4500 USD that are now in your account)
The name of verified exchanger and transaction and more info.
Can you add some prof here with all the details?
Like pic your account,you money (4500 USD that are now in your account)
The name of verified exchanger and transaction and more info.
Hi,
i can't login my account since okpay locked it and removed any access to it, but i can paste the confirmation emails i have from okpay:
Payment
Amount
$4776.00 USD
Date / Time
12/16/2014 3:01 PM
Sender
F1EX - Formula1 EXchanger (verified)
Sender Email
info@f1ex.com
Message
F1ex.com Exchange - 214051
and attempt to send:
Dear Mr. P A R,
You have sent a payment of $4 776.00 USD to Goldux.
Payment
Transaction ID
3798802
Date / Time
1/30/2015 11:17 AM
Description
Price
Qty
Amount
Goldux.com-order-60604
4 776.00
1
$4 776.00 USD
Total
$4 776.00 USD
Gross
$4 776.00 USD
If you encounter a problem or require more information about the product or service purchased, please contact the merchant or site owner directly:
Merchant
Name
Goldux (verified)
Website
http://goldux.com
admin@goldux.com
Wallet ID
OK990419844
Hello dear,
If you search the net you will see that you are not the only one with this problem,
These garbage which are called company work on a simple system
The system is simple and very reliable but you know already the system!!you're not part of it.
PM for more info.
If you search the net you will see that you are not the only one with this problem,
These garbage which are called company work on a simple system
The system is simple and very reliable but you know already the system!!you're not part of it.
PM for more info.
Bait and Switch System... Yes I realized that. They're selective scammers and once they have nothing more to say because they don't have any legal or logical arguments they decide to just ignore you.
Their customer process seems to follow this line: Very prompt when you prepare to sign-up , helpful when they assist you in funding your account, scammers when they already have your money and especially when you haven't moved them for a long time.
If your documents are notarized and apostille and if the OKPAY's company jurisdiction is part of the Hague Convention, then OKPAY MUST accept your documents.
If OKPAY jurisdiction is not part of Hague Convention then your docs must be legalized by the diplomatic/consular mission of OKpay's jurisdiction(i don't know who it is) in your country.
So, find out where OKPAY is registered
If OKPAY jurisdiction is not part of Hague Convention then your docs must be legalized by the diplomatic/consular mission of OKpay's jurisdiction(i don't know who it is) in your country.
So, find out where OKPAY is registered
I did as I was asked by them initially and sent the documents were I was requested.
Finding out where okpay is registered proves to be somewhat complicated because they like to keep their jurisdiction section blank on their site.
Never mind, I will keep you updated on the actions taken against them.
Either okpay or their financial service provider must clarify it.
Same Here, but now I GOT THE FIRST OFFICIAL ANSWER REGARDING MY APOSTILLE SITUATION:
I have ommited the countries and full names but I can show the original email if someone needs confirmation. It originates from the Ministry of Foreign Affairs in Y ( the country where I was asked to send the documents )
Hello Mr P R,
In reference to your email, I wish to convey to you the following
information:
1. If your documents have made apostile in X you can use them in
Y.
2. To check the number of apostile should contact the X authorities
responsible for apostile.
Best Regards,
P E
OFFICIAL PROOF ONE OKPAY IS CLEARLY A SCAM BECAUSE THEY LIE ABOUT THAT INVENTED REQUIREMENT OF A CERTAIN COUNTRY !
MORE TO COME AND WILL POST ALSO STATUSES OF LEGAL COMPLAINTS AGAINST THE COMPANY !
I have ommited the countries and full names but I can show the original email if someone needs confirmation. It originates from the Ministry of Foreign Affairs in Y ( the country where I was asked to send the documents )
Hello Mr P R,
In reference to your email, I wish to convey to you the following
information:
1. If your documents have made apostile in X you can use them in
Y.
2. To check the number of apostile should contact the X authorities
responsible for apostile.
Best Regards,
P E
OFFICIAL PROOF ONE OKPAY IS CLEARLY A SCAM BECAUSE THEY LIE ABOUT THAT INVENTED REQUIREMENT OF A CERTAIN COUNTRY !
MORE TO COME AND WILL POST ALSO STATUSES OF LEGAL COMPLAINTS AGAINST THE COMPANY !
Look at how the available funds have decreased in Mayzus, their financial processor.
http://companycheck.co.uk/company/06721866/MAYZUS-FINANCIAL-SERVICES-LIMITED/company-summary
I guess this could explain why these people started locking old accounts...
Until now Mayzus shows bad faith and not even answer any of the emails I've sent... They are working hand in hand with okpay in keeping the money !
http://companycheck.co.uk/company/06721866/MAYZUS-FINANCIAL-SERVICES-LIMITED/company-summary
I guess this could explain why these people started locking old accounts...
Until now Mayzus shows bad faith and not even answer any of the emails I've sent... They are working hand in hand with okpay in keeping the money !
Ok, latest update. Mayzus is ignoring as well even though they should have an organized complaints policy in place, as they state themselves at:
http://moneypolo.com/our-complaints-policy/
This is the error I get in my inbox when sending an email to the address specified on the page about this:
The reason of the delivery failure was:
Unknown user
Okpay still doesn't provide a realistic answer to all the requests.
http://moneypolo.com/our-complaints-policy/
This is the error I get in my inbox when sending an email to the address specified on the page about this:
The reason of the delivery failure was:
Unknown user
Okpay still doesn't provide a realistic answer to all the requests.
I am a little but surprised/confused when I read this. Your first message - "the national health card that is an ID in Europe". I am in Europe, and I don't know what a national health card is? But I do have an ID card - and it is not called a national health card. I used OKPay a lot before and I did not have many issues with them. (some payments that were delayed and some orders that failed - but that was always resolved to my entire satisfaction)
I would advise you to check with a lawyer and/or to file a complaint at your local police station. From my experience, they start being quite knowledgeable about cryptocurrencies and internet scams, and of good advice.
I wish you good luck recovering your funds!
I would advise you to check with a lawyer and/or to file a complaint at your local police station. From my experience, they start being quite knowledgeable about cryptocurrencies and internet scams, and of good advice.
I wish you good luck recovering your funds!
Thank you for your advice, I think I have not explained well what documents were sent, sorry.
I sent: passport, utility bill, health card ( it's called gesundheitskarte or european health insurance card ), another official ID ( national ID card or drivers license, not sure which was sent because it's been some time already and I can't access my okpay account to confirm) photo with ID and OKpay account in hand, notarized and apostiled copies of passport and utility bill. Funds were received from a verified okpay exchanger and were going to be sent to another verified okpay exchanger.
I had worked with these exchangers for long time and okpay can see it in my history also. There was no issue created by me in my entire okpay client history.
The problems started when Money were left for 2 months in my account before trying to send it. This type of action is typical to selective scammers.
As mayax also advised it's best to wait for mayzus answer on the situation, probably they can clarfiy it. It is kind of scarry now, knowing that my money are with an unlicensed firm and if Mayzus would not intervene would make it scarier for members trusting the funds with a company that can go away so fast and almost no chances of recovering money. If Mayzus steps in it would prove there is still hope and trust in okpay, since when okpay changes their own terms and conditions and ignores International Regulations, you know there is a place that can understand your situation and fix it.
I think that my situation puts to test okpays' credibility in front of their customers.
All I can do for now is wait for mayzus to answer.
Thank you for your good wishes.
For the moment the only answer received is the one from okpay, confirming one more time that they don't want to respect the Hague Convetion regulations on apostiles.
I still await the answer from Mayzus, probably they'll fix it. We'll see.
I still await the answer from Mayzus, probably they'll fix it. We'll see.
they said that " it's not done in the right country"...didn't you apostile in your country ?
1)There was not a requirement of a specific country stated by okpay.com. 2 times I asked before doing what they asked.
2)The right country is any country that takes part in the Hague Convention. It is not mentioned otherwise into the Convention nor was mentioned by okpay at the moment of complying with their request.
3)Another confirmation into this direction is the fact that after receiving the documents they stated one country was only good then another country also proved to be ok.
Why don't you ask Okpay about what they really want from you? Try one more time (use few words; maybe they don't understand English well)
Like you mentioned and it's been proven by past messages the only real chance is with Mayzus to step in and bring credibility to okpay users, knowing that although they deal with an unregulated company-okpay, as you have also said , funds and regulations are enforced by Mayzus that is's acting as a guarantoor.
Well we'll see on Mayzus answer on the situation.
For the moment the only answer received is the one from okpay, confirming one more time that they don't want to respect the Hague Convetion regulations on apostiles.
I still await the answer from Mayzus, probably they'll fix it. We'll see.
I still await the answer from Mayzus, probably they'll fix it. We'll see.
they said that " it's not done in the right country"...didn't you apostile in your country ?
1)There was not a requirement of a specific country stated by okpay.com. 2 times I asked before doing what they asked.
2)The right country is any country that takes part in the Hague Convention. It is not mentioned otherwise into the Convention nor was mentioned by okpay at the moment of complying with their request.
3)Another confirmation into this direction is the fact that after receiving the documents they stated one country was only good then another country also proved to be ok.
For the moment the only answer received is the one from okpay, confirming one more time that they don't want to respect the Hague Convetion regulations on apostiles.
I still await the answer from Mayzus, probably they'll fix it. We'll see.
I still await the answer from Mayzus, probably they'll fix it. We'll see.
Hello,
I appreciate again your advice in this matter, you provided a logical way to pursue. Forums are not a solution for solving an issue like this, but for sharing an experience and this is the only reason I want to have it in writing so I can resume the esential proving mayzus stepped in. In the forum a brief outcome must be posted, so it's being seen that mayzus intervened and assisted me with the matter, should this happen. It would solve a few aspects: prove that despite okpay offshore legal structure consumers still have a way for recourse in mayzus that is a regulated company willing to intervene. Let's consider Mayzus a kind of Ombudsman in the entire okpay relation, because as you mentioned the funds are handled by them.
I have no intention in creating a bad reputation to anyone, not even okpay and if things are getting solved I am willing to admit that and share with the same passion the positive outcome. For the moment I have no reason to believe in the bad intentions of mayzus since as you said it's regulated and can intervene in this situation to solve it by releasing my funds.
Also this would add a benefit for okpay since it would prove that despite legal structure funds stay in a safe and regulated place and customers can have access to it through mayzus should the need arise, like in my case.
For now I remain patient and await mayzus resolution on the matter, probably the ticket answering delays are as you said for checking with okpay the entire situation before providing an official answer.
I will keep everyone posted on the outcome and again many thanks for providing a path to follow and thumbs up to you and mayzus if my situation gets solved.
I appreciate again your advice in this matter, you provided a logical way to pursue. Forums are not a solution for solving an issue like this, but for sharing an experience and this is the only reason I want to have it in writing so I can resume the esential proving mayzus stepped in. In the forum a brief outcome must be posted, so it's being seen that mayzus intervened and assisted me with the matter, should this happen. It would solve a few aspects: prove that despite okpay offshore legal structure consumers still have a way for recourse in mayzus that is a regulated company willing to intervene. Let's consider Mayzus a kind of Ombudsman in the entire okpay relation, because as you mentioned the funds are handled by them.
I have no intention in creating a bad reputation to anyone, not even okpay and if things are getting solved I am willing to admit that and share with the same passion the positive outcome. For the moment I have no reason to believe in the bad intentions of mayzus since as you said it's regulated and can intervene in this situation to solve it by releasing my funds.
Also this would add a benefit for okpay since it would prove that despite legal structure funds stay in a safe and regulated place and customers can have access to it through mayzus should the need arise, like in my case.
For now I remain patient and await mayzus resolution on the matter, probably the ticket answering delays are as you said for checking with okpay the entire situation before providing an official answer.
I will keep everyone posted on the outcome and again many thanks for providing a path to follow and thumbs up to you and mayzus if my situation gets solved.
Thank you for your suggestion. I already tried to contact them, I want to have everything in writing so I can paste it in forum and prove what I am saying this is why it's important to get replies in text form.
Sent to info@mayzusfs.com on Mar 2, 2015, 5:55 PM
I've sent it and got no answer from that company. Should I consider that Mayzus Financial Services Ltd is also involved in the scam?
This is my email:
Hello,
I would like information about a company with which you work and provide financial
services on their behalf. The company is okpay.com. I want to file an official complaint
against them and if needed against you as well, depending on the information you advise
below.
1) Are you also responsible for locking funds or it's only okpay.com deciding this ?
2) Can you provide me their official company details so I know in which country I file a
complaint against them? In their site is not mentioned any jurisdiction or actual contact
details. I have only found your company details and I consider filling a complaint against
it if I can't get access to theirs.
3) This company has all my documents and my money and their last request was notarized
documents. I asked them if that's enough and they said it's the current verification step.
I sent them apostiled documents because I thought the are going to ask this after the get
the notarized ones and now they are asking for another set of apostiled documents from
another country? They always change the rules of verification along the way.
Is there anything you can do help me recover the money based on the fact you are their
financial service provider or I have to solve this on my own?
I"VE SENT ONE MORE EMAIL TO THEM A FEW MOMENTS AGO SO I HAVE 2 OPEN TICKETS WITH THEM. HOPEFULLY I'LL GET AN ANSWER SOON.
Sent to info@mayzusfs.com on Mar 2, 2015, 5:55 PM
I've sent it and got no answer from that company. Should I consider that Mayzus Financial Services Ltd is also involved in the scam?
This is my email:
Hello,
I would like information about a company with which you work and provide financial
services on their behalf. The company is okpay.com. I want to file an official complaint
against them and if needed against you as well, depending on the information you advise
below.
1) Are you also responsible for locking funds or it's only okpay.com deciding this ?
2) Can you provide me their official company details so I know in which country I file a
complaint against them? In their site is not mentioned any jurisdiction or actual contact
details. I have only found your company details and I consider filling a complaint against
it if I can't get access to theirs.
3) This company has all my documents and my money and their last request was notarized
documents. I asked them if that's enough and they said it's the current verification step.
I sent them apostiled documents because I thought the are going to ask this after the get
the notarized ones and now they are asking for another set of apostiled documents from
another country? They always change the rules of verification along the way.
Is there anything you can do help me recover the money based on the fact you are their
financial service provider or I have to solve this on my own?
I"VE SENT ONE MORE EMAIL TO THEM A FEW MOMENTS AGO SO I HAVE 2 OPEN TICKETS WITH THEM. HOPEFULLY I'LL GET AN ANSWER SOON.
Re: Do you consider OKpay to be trustworthy? Why or why not?
Another proof of why not accepting my apostile because it's not issued in a certain country is not according to the Hague Convention rules.
Please refer to the http://www.hcch.net/upload/abc12e.pdf - Question 13 and you'll see it's not a legal reason of denying an apostile the fact that it's not issued in a certain country.
This information is from an official site.
Please refer to the http://www.hcch.net/upload/abc12e.pdf - Question 13 and you'll see it's not a legal reason of denying an apostile the fact that it's not issued in a certain country.
This information is from an official site.
Another proof of why not accepting my apostile because it's not issued in a certain country is illegal.
Please refer to the http://www.hcch.net/upload/abc12e.pdf - Question 13 and you'll see it's not a legal reason of denying an apostile the fact that it's not issued in a certain country.
This information is from an official site, the authority that handles apostiles worldwide.
Please refer to the http://www.hcch.net/upload/abc12e.pdf - Question 13 and you'll see it's not a legal reason of denying an apostile the fact that it's not issued in a certain country.
This information is from an official site, the authority that handles apostiles worldwide.
Don't worry there's more. They don't even stick to their own terms and conditions.
They share your information with 3rd parties, contrary to what they say.
I was told that the documents are shared with the bank and it was the one that didn't approve but how can that be possible?
I never sent a wire, received a wire and had no relationship with any bank.
This sounds to me that the bank is a third party to me and it's against what they say:
"Unless ordered by a ruling body of competent jurisdiction acceptable to Issuer, Issuer shall not reveal Users contact or identifying information or transaction history to any third party." - so in my case the bank is a third party.
A second update is that they now added one more country on the approved apostile and notarization list. Does this mean their terms and conditions are negotiable? At first there was no specific request, then only UK, now UK and Germany. Maybe more countries will be added soon?
They share your information with 3rd parties, contrary to what they say.
I was told that the documents are shared with the bank and it was the one that didn't approve but how can that be possible?
I never sent a wire, received a wire and had no relationship with any bank.
This sounds to me that the bank is a third party to me and it's against what they say:
"Unless ordered by a ruling body of competent jurisdiction acceptable to Issuer, Issuer shall not reveal Users contact or identifying information or transaction history to any third party." - so in my case the bank is a third party.
A second update is that they now added one more country on the approved apostile and notarization list. Does this mean their terms and conditions are negotiable? At first there was no specific request, then only UK, now UK and Germany. Maybe more countries will be added soon?
Re: Do you consider OKpay to be trustworthy? Why or why not?
Don't worry there's more. They don't even stick to their own terms and conditions.
They share your information with 3rd parties, contrary to what they say.
I was told that the documents are shared with the bank and it was the one that didn't approve but how can that be possible?
I never sent a wire, received a wire and had no relationship with any bank.
This sounds to me that the bank is a third party to me and it's against what they say:
"Unless ordered by a ruling body of competent jurisdiction acceptable to Issuer, Issuer shall not reveal Users contact or identifying information or transaction history to any third party." - so in my case the bank is a third party.
A second update is that they now added one more country on the approved apostile and notarization list. Does this mean their terms and conditions are negotiable? At first there was no specific request, then only UK, now UK and Germany. Maybe more countries will be added soon?
I'll keep you posted.
They share your information with 3rd parties, contrary to what they say.
I was told that the documents are shared with the bank and it was the one that didn't approve but how can that be possible?
I never sent a wire, received a wire and had no relationship with any bank.
This sounds to me that the bank is a third party to me and it's against what they say:
"Unless ordered by a ruling body of competent jurisdiction acceptable to Issuer, Issuer shall not reveal Users contact or identifying information or transaction history to any third party." - so in my case the bank is a third party.
A second update is that they now added one more country on the approved apostile and notarization list. Does this mean their terms and conditions are negotiable? At first there was no specific request, then only UK, now UK and Germany. Maybe more countries will be added soon?
I'll keep you posted.
Mayzus ignores actual questions and instructs to contact okpay.com directly.
I can't say about mayzus but about okpay I can say this, they're changing rules immediately after complying with their requests. Now I feel kind of silly when I think back: storing money with a company that hasn't posted any real address on their site and sending apostiled documents to Cyprus although they claim to be from BVI or UK or Russia... or maybe they're really from Cyprus?
I guess there are 3 ways it can be solved:
1) some of their supperior customer support looks over the tickets and sees I have provided not only notarized but also apostilled document and it's been rejected for not a real reason that hasn't even been mentioned in the beginning - not being done in a country of their choice.
2) I get their actual company details so I can file complaints against them to be able to get a court order to release my money. In that case I should also get compensation for all I've been put through
3) some misterious way, probably magic or voodoo.
I can't say about mayzus but about okpay I can say this, they're changing rules immediately after complying with their requests. Now I feel kind of silly when I think back: storing money with a company that hasn't posted any real address on their site and sending apostiled documents to Cyprus although they claim to be from BVI or UK or Russia... or maybe they're really from Cyprus?
I guess there are 3 ways it can be solved:
1) some of their supperior customer support looks over the tickets and sees I have provided not only notarized but also apostilled document and it's been rejected for not a real reason that hasn't even been mentioned in the beginning - not being done in a country of their choice.
2) I get their actual company details so I can file complaints against them to be able to get a court order to release my money. In that case I should also get compensation for all I've been put through
3) some misterious way, probably magic or voodoo.