I'm not BitInstant support, but my first few transactions were extremely quick (less than an hour from cash sent to being active funds in my BitStamp account).

However, this week I have had a huge holdup and lost out badly on not being able to buy coins before they skyrocketed. I would contact support now.

5 posts + 4 hours logged in, I believe.

My order ID is 1b1ad324-c31e-4ac6-900b-ab19497025dd and the initial issue, I believe, was this API response: APIResponse: {"error": {"amount": ["You have only $16.48 available. Check your account balance for details."]}}

and Rachel confirmed about a half hour after the transfer (yesterday) that the issue was on BitInstant's end and she would manually transfer the funds. Have not heard back since, though.

Hi Ursay,

I tried messaging you but I'm a 'newbie' so I'm not sure it went through. My order ID is 1b1ad324-c31e-4ac6-900b-ab19497025dd and the initial issue, I believe, was this API response: APIResponse: {"error": {"amount": ["You have only $16.48 available. Check your account balance for details."]}}

and Rachel confirmed about a half hour after the transfer (yesterday) that the issue was on BitInstant's end and she would manually transfer the funds. Have not heard back since, though.

Nope, 2 transfers yesterday, emailed support and they cited 'low funds' and would have to manually transfer, but have not heard back since.

Am not happy.

Hi URSAY,

This is another attempt at getting support from BitInstant. I made a transfer yesterday afternoon, confirmed by ZipZap and BitInstant, but the API response looked odd. I sent an email to support and rec'd this message:


Please let me know that this will be done soon, it has been some time now and I'm getting antsy, and have not heard back from support since I contacted them again.