Well to end the storyline: In the end they recently (few days ago) traded my bitcoins at the current market price for GBP then asked me for my account number, sort code etc. Then once I gave the details they sent me my total account balance back to me. 

So I would say the bitcoin exchange is probably safe. But should something go wrong (because of you being a bit of an idiot or otherwise) then I doubt you can rely on their so called excellent customer services.

Sorry to Intersango for being a bit of a dick about this issue. .

I won't be visiting here again, I just felt I had a duty to clear this up as opposed to what I see many arseholes do: not bothering because there is no personal benefit to gain from it.

Right well I can't see under what sort of circumstance you would know if someone is being scammed; where someone is clearly stating "I am swindling your money" perhaps? In most cases one can only assume if someone is scamming you.

Anyhow if your so certain I havn't been scammed and this has just been one big silly error then why have I STILL not had ANY response from them?

Well it sounds like a scam to me, freezing my account AFTER I made a deposit during this bizarre period where I could deposit, exchange but most certainly not withdraw? A period where I couldn't even get an answer as to why I couldn't withdraw my coins? Not a proper word back from them since this started?

I suppose I can understand their stance from a certain point of view but how they went about closing off my account is what I think is wrong for sure. They never told me when I broke their T&C they never told me they made my account unable to send bitcoins whilst I was perfectly able to trap my funds with a deposit this so called A* support team didn't inform me of anything during this period, all I got from Intersango was an email letting me know that my deposit just got added to my account. How charming. As well as this the customer service has been a joke and I STILL haven't heard a word back from them.

But if they want to enforce that silly meagre 42 word "provision" then fair enough! But by the same terms of service that very provision comes from, my account should have been closed off, just as they jolly well did shortly after I deposited. I should not have been able to make any deposits let alone trade my deposit for bitcoins whilst only being unable to do one thing (which was of course to withdraw the exchanged funds).

Why, Intersango, did I have this silly period where I could deposit but not withdraw before they decided to simply shut down my account completely? Since I haven't heard a word back from your so called brilliant support team.

I didn't deposit much at all but It's my hard earned money none the less and they have absolutely no right to simply steal it from my very hands.

There are a good few items which are 100% legal in the UK on the SR.. And it's not like that at all it's more like asking a bank how long til I can withdraw some of my funds in cash at a branch which happens to be in an area notorious for the sale of illegal items. In fact I think I even asked how long would it take for bitcoins to get to the SR not even mentioning anything about sending MY bitcoins to the site which supposedly makes up at least 1/4 of the bitcoin economy. But the 42 word provision 5 isn't exactly clear as to what "may" involve illegal activity and what doesnt so how can they enforce it?

But this is not the point IF I was going outside their T&C by using the SR then they shouldn't have allowed me to deposit in the first place just as they didn't allow me to withdraw at the time. By their terms and conditions my account should have been closed off and not not displaying incorrect messages when I try to withdraw whilst letting me deposit as much money as I like. They didn't even tell me that I couldn't withdraw because of me going against one of their provisions. In fact when I asked about the error messages they couldn't even give me a proper answer and I only found out when I repetitively asked after I couldn't log in.

Well the supposed evidence is from when I asked your guy on Skype how long would it take for funds to be received at the Silk Road if sent. Is this enough evidence that I've been using your service for illegal purposes? Your meagre 42 word provision certainly doesn't exactly draw a line as to what "may" constitute to a contravention of the law and what may not.

However when you first put your restrictions on my account (which you never notified me of until I constantly asked your guy on skype later on who stonewalled me straight after) I made a deposit on my account which of course went through no problem as originally I tried to make a small withdrawal but because I was assuming that I was getting the error because I had too little funds I decided to make this deposit (your support didn't even answer me when I asked). Once I traded my deposit to bitcoins, not knowing that my account was in fact restricted from making any withdrawals I tried to withdraw my bitcoins and got the same "invalid bitcoin address" on each of my different addresses. A few days later I can't log in and you have my funds locked up. Your skype guy stone walls me and I get no true response from the guy on the tickets who earlier couldn't tell me why I couldn't withdraw my bitcoins.

If this is not part of a little scam then this is surely not evidence of the "best" support being maintained. After all your support was so poor I decided to make a forum account here where I've had a better response than from your support team.

But does this not sound like a scam to you? IF my account was closed because I was using your site to send bitcoins to the notorious Silk Road to be used for illegal purposes then why was I allowed to deposit to the account whilst these restrictions were in place? Yet completely restricted from withdrawing anything before and after the deposit? Why couldn't you originally shut my account instead of having these odd effects in place? Why when I asked about these effects I couldn't get an answer? Why couldn't you even tell me about my account being sealed off and/or why I couldn't send bitcoins?

Why am I having to resort to posting on a forum as your support team are providing anything but the "best" support?

Earlier this month I deposited some money in my intersango account and traded it for BTC. Soon after that I couldn't send bitcoins to any of my perfectly valid addresses as I kept getting an "incorrect address error". "What on earth?" I thought so I go to their support staff who either ignore me or act completely ignorant all "well your addresses are perfectly valid" (what a brilliant way to respond).

A couple of days later my account gets sealed off and I'm told I somehow breached clause 5 of their T&C ("potential" illegal use of intersango).

Now they refuse to even tell me HOW I breached their clause and completely stonewall me on Skype and on their ticket system.

My account is now locked and they havn't answered any of my tickets from the past few days.

I have been scammed basically.

Indeed.

INTERSANGO, the so called genuine 100% customer satisfaction etc exchange have recently blocked my account from sending bitcoins with an "incorrect address" message when sending, completely out of the blue to which I quized there customer services about this to which they acted all "I don't understand what's wrong" to which they shortly after LOCKED my account to which I had to chase them up to get "your account has been locked for breaching clause 5 (illegal use of bitcoins) further correspondence will be via support tickets".

Support tickets are supposed to be answered within 24 hours I have tickets outstanding for several days now. They refuse to answer my questions, including of course "how did I breach clause 5? please do tell".

If your ever thinking of using Intersango I would advise you to go elsewhere, the way in which they blatantly and egregiously scammed me of a fair deal of money is a disgrace.