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Showing 19 of 19 results by treekronorwin
He is forced to say he got other accounts. What if he does not ? I doubt team did see how he opened them. He could open them through same vpn or vps provider like someone other. But this is not the proof that he is multiaccounting. He insists that he got no other account. The ball is on the rollbit's court - its up to them to provide so called "proof" that the player got multi accounts - unless this will be the case Rollbit did steal his winnings.
What ? He is verified - they just insist they tell them some other accounts. But he said he got no other accounts. What are you even speaking about ? What documents ? this is not an issue about any documents.
So as stated this is ROLLBIT stating they got no access to KYC.
http://<blockquote class="imgur-embed-pub" lang="en" data-id="a/5L2oG37" data-context="false" ><a href="//imgur.com/a/5L2oG37"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
I asked them to delete my KYC as they obtained my KYC documents by Fraud. They want to delete it only when they delete my whole accounts with money inside. Which is ridiculous.
If this will be the case i will report them as well to EU DATA PROTECTION SUPERVISOR.
AS well they are clearly using third party for kyc because they got no authority for doing KYC themselves and doesnt hold GDRP standards. Thats why I refuse doing any KYC and also video call with them.
IT is unlawful.
I am ready to provide documents to their third party. If they ask me to do KYC again via third party i am ready to go if they will release money.
Otherwise they are asking things that are not legal and their Terms and Conditions and gambling act is not giving them right to ask such thing.
I strongly recommend them to send me money otherwise I will proceed with EU authorities.
http://<blockquote class="imgur-embed-pub" lang="en" data-id="a/5L2oG37" data-context="false" ><a href="//imgur.com/a/5L2oG37"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
I asked them to delete my KYC as they obtained my KYC documents by Fraud. They want to delete it only when they delete my whole accounts with money inside. Which is ridiculous.
If this will be the case i will report them as well to EU DATA PROTECTION SUPERVISOR.
AS well they are clearly using third party for kyc because they got no authority for doing KYC themselves and doesnt hold GDRP standards. Thats why I refuse doing any KYC and also video call with them.
IT is unlawful.
I am ready to provide documents to their third party. If they ask me to do KYC again via third party i am ready to go if they will release money.
Otherwise they are asking things that are not legal and their Terms and Conditions and gambling act is not giving them right to ask such thing.
I strongly recommend them to send me money otherwise I will proceed with EU authorities.
(My KYC is verified)
To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.
This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it
To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.
This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it
Yeah thats it. You are done. Hopefully you got not much money inside. I didn't read about anyone passing it and they would pay after.
1. From what i have read they ask to see lot of sensitive info and in the end they will write you that your kyc is fraud and person that did kyc is not the account owner and so.
2. They got no right to do this even under their license.
3. Its a joke, because they stated several times they got no access to third party kyc. So how they can even tell if you are or you are not the person.
4. The call is doing some community manager (I think UK citizen according to accent) and not even some compliance department if they even got any.
5. They refuse to start camera to verify who they are and if they are even working for rollbit or are just some random rollbit guys from community. They themselves are under Women names and for example Smokey Lisa is a man which is ridiculous.
6. So in the end you are showing sensitive info to some cartoon clowns, they want to record it and you hope that they just wont leak the info somewhere.
7. I have never heard about any legitimate bookmaker asking some video call - even when they got all the compliance department - like bet365, pinnacle, betfair, bet-at-home and so. This is not even part of any KYC and they got not written about it in Terms and conditions its just their method to steal money. If you are not happy with the client just stop taking bets from him and send the money as is the standard and legal way.
Or apoint third party to resolve such cases. Sportsbook is not the judge and the jury.
This is the same situation like: You are at the grocery store and staff think you have stolen something - they can't just themselves take your wallet, take your groceries and ban you from going there. This is called stealing and they are not doing it because the cant. They are always calling police (third party that is legaly obliged to do it, but shop owner cant just raid you = its illegal).
These curacao gambling sites are doing just that - raiding you, stealing your money and breaking the law. They are doing it because it is not so easy to call the police on themselves. So they are breaking laws themselves and raiding/stealing customers money. But if customers would be clever they would just pay specialist in Curacao to deal with these things legally. And put them on trial there. Its easy.
So maybe when there will be more victims we can just pay legal firm - there are many in curacao specializing on gambling law and some of them even specializing to help the victims with such casino's.
Also you can pay the lawyer he can go to curacao court co start money claim and court will send them money order to pay up. Its first step to enforcing your money back. If they will refuse then process will start.
Even when they do not apoint ADR you can still use these sites:
https://sbgok.org/
https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/
I advise anyone who has been scammed by rollbit or any other casino with curacao license to start your case at least with https://sbgok.org/ - its free.
Yeah you were right.
I deposit 500$ days ago. Made it to 1500$ balance. When i tried to withdraw , function was disabled.
My KYC was approved. Still couldnt withdraw. Then i did KYC videocall and when i thought i was going to be able to withdraw my money , i found that balance was just the amount i deposited. They stole the fair money i won. Then disable my account. Scammers
So you were on the video call ? How did it go? What did they ask ? Did they also ask you to show them your crypto accounts or exchange accounts? And what did they tell you, where you were given only deposits?
Did also SmokeyLisa - man appeared on call ?
This is another pure abuse from their side.
To fanboys stating that casino would never risk or bla bla. Yeah there is not much smartbetting that you can do in Casino. But in sportsbook with or even without promotions - you can clearly make smartbets. - dropping odds, value bets and so. Which is for sure not abusing anything. Even small odds betting is not prohibited.
Every single of this actions result to money being stolen by Rollbit. This is clear sign - that they want only loosing players in their casino/bookie - and every smart actions results to money being stolen. This is unheard of. And again I strongly suggest to everyone scammed to fill complaint with authorities.
-snip-
You must self identify and list your other accounts (alt accounts) at Rollbit, to continue the Support progress. The Rollbit team told you about that in the Support Chat and in their reply here.Why you rejected to comply with request from the Support team and perhaps their Compliance Team?
Reject to cooperate does not help your case.
If you created multiple accounts at their platform, they surely see it all.
The use of multiple accounts on gambling sites seems to be prohibited by any casino because of the potential for fraudulent actions such as abusing bonuses and so on, it is only natural that the Rollbit team takes several actions in this case.
What's more he refuses to comply with requests from the support team so it's clear that he actually has other goals and there are things he's hiding, but you're right whatever he does actually the team can see everything.
He is forced to say he got other accounts. What if he does not ? I doubt team did see how he opened them. He could open them through same vpn or vps provider like someone other. But this is not the proof that he is multiaccounting. He insists that he got no other account. The ball is on the rollbit's court - its up to them to provide so called "proof" that the player got multi accounts - unless this will be the case Rollbit did steal his winnings.
But lets look on the case of the guy that did bet low odds and profit from cashback which was not banned under t&c - all odds and bets qualify for cashback.
They could tell him this is not welcome and adjust terms but they did steal his money and didnt adjust terms to this day.
This is pure theft. I wonder what did player wrong here as he played right within his rights and t&c.
Is this how reputable sportsbook should work?
He did abuse bonus - mathematically but no bonus conditions did prohibit this. He risked his money as well. It's not like he wasnt at risk.
I wonder if these positive comments are just from regular bettors only or from RLB holders.
They could tell him this is not welcome and adjust terms but they did steal his money and didnt adjust terms to this day.
This is pure theft. I wonder what did player wrong here as he played right within his rights and t&c.
Is this how reputable sportsbook should work?
He did abuse bonus - mathematically but no bonus conditions did prohibit this. He risked his money as well. It's not like he wasnt at risk.
I wonder if these positive comments are just from regular bettors only or from RLB holders.
Can you attached the reference to this issue because I don't see any abused on bet with low odds use unless it was stated in the ToS. It's not the player problem if the casino is on disadvantage on the promotion that they set without clear rules to follow.
Confiscating the win or adjusting the ToS just to use it against that player is a red flag but I hope you have a supporting evidence on it since this is a serious allegtion. I hooe that you are just twisting the guy story to get your way to support your own case. I’m reading your case but please make it brief since not all users here have time to read that kind of long narrative.
Seriously, Please attached the reference link on the specific case that you brought up.
https://bitcointalk.org/index.php?topic=5449402.0
this is the thread
I think how popular or trustworthy the site, there's always an user calling the site is scam. Binance is the example.
That's right and if there's any scam accusations the other who tries to defame the casino also comes up with similar issues to spread more rumours against them but the team have already said about how they were abusing the terms so they have right to reserve funds with them.They got no right - if you dont look at my case ok.
But lets look on the case of the guy that did bet low odds and profit from cashback which was not banned under t&c - all odds and bets qualify for cashback.
They could tell him this is not welcome and adjust terms but they did steal his money and didnt adjust terms to this day.
This is pure theft. I wonder what did player wrong here as he played right within his rights and t&c.
Is this how reputable sportsbook should work?
He did abuse bonus but no bonus conditions did prohibit this. He risked his money as well. It's not right he wasnt at risk.
I wonder if these positive comments are just from regular bettors only or from RLB holders.
So i have just verified. They got access to the kyc documents. They were lying all the time on discord about it and that only 3rd party got it.
here is the email.
https://imgur.com/a/rBTI0nU
here is the email.
https://imgur.com/a/rBTI0nU
So i have just verified. They got access to the kyc documents. They were lying all the time on discord about it and that only 3rd party got it.
here is the email.
https://imgur.com/a/rBTI0nU
here is the email.
https://imgur.com/a/rBTI0nU
Hey,
so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R
I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.
Not used any special bonus, referral code or antyhing else, besides the internal standard ones.
So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.
Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/
Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5
Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.
I would really really appreciate any help from the community or even better the rollbit team here.
Thanks a lot!
PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/
so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R
I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.
Not used any special bonus, referral code or antyhing else, besides the internal standard ones.
So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.
Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/
Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5
Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.
I would really really appreciate any help from the community or even better the rollbit team here.
Thanks a lot!
PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/
Hey there,
Thanks for posting this and giving us a chance to reply publicly.
As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.
On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.
For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.
We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.
We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.
Thanks,
Razer
Hey bitcointalk-community,
Hey Razer,
I am still waiting for over 48h now on any answer from you or the support team, I have been just ignored until now...really not nice to left alone like this :/
Can you please check it and get back to me, so we can finally come to a solution?
Happy to share it also here within the community then!
Thanks
They wont resolve this. Its their tactics. They find some link - like same vpn provider, same vps user maybe same internet provider and if you are winning they use it and claim that you are multi-accounting. Pure overkill.
Just use - https://sbgok.org/ - open claim there. They will have but it will take some time.
Hey there,
Had some DMs about not replying to this thread.
Please find our response earlier in the thread here.
This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.
To reiterate for anyone new here, the player is in profit.
Thanks,
Razer
Had some DMs about not replying to this thread.
Please find our response earlier in the thread here.
This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.
To reiterate for anyone new here, the player is in profit.
Thanks,
Razer
What ? - Show me where in terms&conditions you got written about this. That players under 10% cashback bonus cant bet on low odds. No where. You are clearly abusing your power here. And to this day you didnt write such terms on your site. Which is shady tactic. The more complaints to curacao organs about Rollbit sportsbook the better. Anyone scammed should start the process with.
Hi All,
I typically don't post on forums or anywhere but I am generally a quiet researcher that likes to verify postings about companies and see user experiences before indulging myself.
Scamming site: Rollbit.com
Background:
Over the past six months I was a user of a site called Rollbit, which many of you may know and enjoy. They offer a variety of casino games (I don't particularly enjoy any slots etc), NFT, Sportsbook, Lottery and much more. I generally used the sportsbook but dabbled in the occasional NFT lootbox, ultimate texas holdem for fun. The rewards program was fantastic as it gave you a rakeback and if you had a rollbot attached to your profile you could even get more % back from your bets.
To be clear I only ever used 1 account, Markobagz, and many in the community/chat knew of me. I was sometimes active in chat and talked with a couple influencers online about Rollbit news.
Over this time I deposited and withdrew around 30 times each without any issue, unless a particular crypto was done (SOL lol). I started to implement a strategy that I thought was going to make me money instead of just blindly betting without any thought process. The idea is to minimize your risk involved with bets and bet on extremely safe options that have low odds, 1.003 -1.02. The likelihood of you winning is high and you get the rakebacks involved. I typically would bet on CSGO over 18.5 rounds and they would hit more often than not. I must say I did lose around 5-6 of these bets on the csgo rounds. I also bet MMA with 1k bets on Israel adesanya in his last title fight, I do LOL at 1.5 odds. I bet basketball at 1.01 (Which failed more often that not) during live games. I liked Dota 2 as well just as it is fun to watch for me. I had a 5k bet at end of march at 1.02 odds for Aster to win a game in their match that lost. The majority of my bets were on random odds and not super low ones.
What happened:
I try to login to my account on saturday morning, April 15th 2023 and it says account disabled please contact support. This was alarming as I have no clue what is going on. My last bet the night before at 1.003 odds LOST $1000 for the csgo game as well. Couple days before I was putting 1k on Dota 2 at 1.3-1.8 odds for around 20 bets. I start thinking to myself that they pulled a fast one on me and are keeping my funds, which is around 10.2k in my account. So, I email their support saying what has happened to my account, my funds and why they have not given me any explanation on the situation. Their reply was -
"Hello there,
Your account has been disabled permanently for abusing our Sportsbook feature.
Moonlight
Rollbit"
This was shocking to receive this response back form their support and I still did not get any reason why I was abusing it. They are putting the odds up for users to bet on, and I am placing those bets on the odds they provide. I was not trying to abuse anything and on top of that, I was losing a lot of bets every day!
I reply back saying I am confused and to explain why I was abusing it and i get this reply back
"We have nothing further to comment on this situation.
Your account was found to be clearing abusing our sportsbook.
It will remain locked, permanently.
Lunr
Rollbit"
They still did not provide me any sort of response on my funds, apart from my account is closed permanently. I don't know what else to do at this point as I send 5 more emails to support without a reply. So I take to twitter to ask for assistance through their community members and people related to Rollbit.
Twitter thread: https://twitter.com/SmokeyLisa_eth/status/1647243443209469953
Their community manager states:
"The remaining funds on the account were rewards attributed from sportsbook abuse. Your account is up overall so you have not lost any money at all. I have just analysed your betting patterns and it's clear what you are doing."
I keep asking what I abused and to provide me the reason as I was losing money with my last bet even. What really shocked me is her saying that my account is up overall so I have not lost any money. That seems ridiculous.
On top of that, I was rewarded around 19.5k give or take from Rollbit. That would mean they believe that I abused the sportsbook for over half of my bets to consider the 'remaining funds on my account is attributed to sportsbook abuse".
No one on twitter replies to me or support anymore and they won't tell me what they are doing with my funds. Honestly a big letdown from Rollbit as they never mentioned to me anything I was doing was wrong. It seems that if I won the bets and rewards that is not ok, but if I lose bets for large amounts then that is ok.
Links for proof of conversations:
My account April 14 with 10.2k in it, Proof of Payment - https://imagizer. imageshack. com/img923/6984/p9xpxZ.jpg
PM/Chat Logs, Conversations with support - https://imagizer. imageshack. com/img924/9297/wfadoU.png
https://imagizer. imageshack. com/img924/228/CYnbFO.png
Some Images of me losing large bets with low odds - https://imagizer. imageshack. com/img923/6068/PbgIkR.jpg
https://imagizer. imageshack. com/img923/3903/2BLLj4.jpg
Amount Scammed: $10,200 plus a rollbot worth 1k.
Additional Notes: There is not much recourse for people in my situation it seems but the thing I will do is file a complaint with the CEG and maybe files complaints against their payment agents in Cyprus.
My goal here is to warn others that this can happen to you too and you might not have any recourse. Of course I would like my funds returned to me but the chances of that are slim from a company like this. It really is sad to see as Rollbit was a favorite platform for me.
If anyone has any comments, or suggestions on what I should do I'm all ears. If you took the time to read this, I appreciate it and wish you the best of luck on your future playing.
I typically don't post on forums or anywhere but I am generally a quiet researcher that likes to verify postings about companies and see user experiences before indulging myself.
Scamming site: Rollbit.com
Background:
Over the past six months I was a user of a site called Rollbit, which many of you may know and enjoy. They offer a variety of casino games (I don't particularly enjoy any slots etc), NFT, Sportsbook, Lottery and much more. I generally used the sportsbook but dabbled in the occasional NFT lootbox, ultimate texas holdem for fun. The rewards program was fantastic as it gave you a rakeback and if you had a rollbot attached to your profile you could even get more % back from your bets.
To be clear I only ever used 1 account, Markobagz, and many in the community/chat knew of me. I was sometimes active in chat and talked with a couple influencers online about Rollbit news.
Over this time I deposited and withdrew around 30 times each without any issue, unless a particular crypto was done (SOL lol). I started to implement a strategy that I thought was going to make me money instead of just blindly betting without any thought process. The idea is to minimize your risk involved with bets and bet on extremely safe options that have low odds, 1.003 -1.02. The likelihood of you winning is high and you get the rakebacks involved. I typically would bet on CSGO over 18.5 rounds and they would hit more often than not. I must say I did lose around 5-6 of these bets on the csgo rounds. I also bet MMA with 1k bets on Israel adesanya in his last title fight, I do LOL at 1.5 odds. I bet basketball at 1.01 (Which failed more often that not) during live games. I liked Dota 2 as well just as it is fun to watch for me. I had a 5k bet at end of march at 1.02 odds for Aster to win a game in their match that lost. The majority of my bets were on random odds and not super low ones.
What happened:
I try to login to my account on saturday morning, April 15th 2023 and it says account disabled please contact support. This was alarming as I have no clue what is going on. My last bet the night before at 1.003 odds LOST $1000 for the csgo game as well. Couple days before I was putting 1k on Dota 2 at 1.3-1.8 odds for around 20 bets. I start thinking to myself that they pulled a fast one on me and are keeping my funds, which is around 10.2k in my account. So, I email their support saying what has happened to my account, my funds and why they have not given me any explanation on the situation. Their reply was -
"Hello there,
Your account has been disabled permanently for abusing our Sportsbook feature.
Moonlight
Rollbit"
This was shocking to receive this response back form their support and I still did not get any reason why I was abusing it. They are putting the odds up for users to bet on, and I am placing those bets on the odds they provide. I was not trying to abuse anything and on top of that, I was losing a lot of bets every day!
I reply back saying I am confused and to explain why I was abusing it and i get this reply back
"We have nothing further to comment on this situation.
Your account was found to be clearing abusing our sportsbook.
It will remain locked, permanently.
Lunr
Rollbit"
They still did not provide me any sort of response on my funds, apart from my account is closed permanently. I don't know what else to do at this point as I send 5 more emails to support without a reply. So I take to twitter to ask for assistance through their community members and people related to Rollbit.
Twitter thread: https://twitter.com/SmokeyLisa_eth/status/1647243443209469953
Their community manager states:
"The remaining funds on the account were rewards attributed from sportsbook abuse. Your account is up overall so you have not lost any money at all. I have just analysed your betting patterns and it's clear what you are doing."
I keep asking what I abused and to provide me the reason as I was losing money with my last bet even. What really shocked me is her saying that my account is up overall so I have not lost any money. That seems ridiculous.
On top of that, I was rewarded around 19.5k give or take from Rollbit. That would mean they believe that I abused the sportsbook for over half of my bets to consider the 'remaining funds on my account is attributed to sportsbook abuse".
No one on twitter replies to me or support anymore and they won't tell me what they are doing with my funds. Honestly a big letdown from Rollbit as they never mentioned to me anything I was doing was wrong. It seems that if I won the bets and rewards that is not ok, but if I lose bets for large amounts then that is ok.
Links for proof of conversations:
My account April 14 with 10.2k in it, Proof of Payment - https://imagizer. imageshack. com/img923/6984/p9xpxZ.jpg
PM/Chat Logs, Conversations with support - https://imagizer. imageshack. com/img924/9297/wfadoU.png
https://imagizer. imageshack. com/img924/228/CYnbFO.png
Some Images of me losing large bets with low odds - https://imagizer. imageshack. com/img923/6068/PbgIkR.jpg
https://imagizer. imageshack. com/img923/3903/2BLLj4.jpg
Amount Scammed: $10,200 plus a rollbot worth 1k.
Additional Notes: There is not much recourse for people in my situation it seems but the thing I will do is file a complaint with the CEG and maybe files complaints against their payment agents in Cyprus.
My goal here is to warn others that this can happen to you too and you might not have any recourse. Of course I would like my funds returned to me but the chances of that are slim from a company like this. It really is sad to see as Rollbit was a favorite platform for me.
If anyone has any comments, or suggestions on what I should do I'm all ears. If you took the time to read this, I appreciate it and wish you the best of luck on your future playing.
I do advise you to open the process with https://sbgok.org/ - so they will register your claim and later they can start legal actions also. Its free. But they are presented in curacao and did a good job putting 1xbit license to cold.
This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it
Why many gamblers don't have problems on trusted casinos like Duelbits, Rollbit, Betnomi but you got many problems?I mentioned those casinos because they are in your post history and your invalid scam accusations.
Most of scam accusations against trusted casinos are invalid because they rarely make mistakes with their Compliance procedure and if mistakes are found, they will correct it quickly. Fortunately very little cases like that and if you have problems on all trusted casinos, it means something about your gambling activities.
I dont know What he was playing. But while most so valley trusted casinos dont ban people for using casino products. They clearly ban them and steal winnings for legitimite actions like smartbetting - betting on higher odds like pinnacle or bonus matched betting. These are clearly not actions that should lead to ban or lost of your funds. They can only stop accepting bets but not steal. And these cases do happen and sportsbook must known its unlawful. Never heard of any stealing for this from betfair, bet365, pinnacle and other Well trusted bookies not so called trusted.
(My KYC is verified)
To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.
This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it
To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.
This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it
Yeah thats it. You are done. Hopefully you got not much money inside. I didn't read about anyone passing it and they would pay after.
1. For what i have read they ask to see lot of sensitive info at in the end they write you that your kyc is fraud and person that did kyc is not the account owner and so.
2. They got no right to do this even under their license.
3. Its a joke, because they stated several times they got no access to third party kyc. So how they can even tell if you are or you are not the person.
Links for pictures.
https://imgur.com/a/mEeamhK
https://imgur.com/a/HmrWQ0P
And so you know about the third party KYC its on discord i will post screenshots later and also.
https://imgur.com/a/JLDJGUv
https://bonuspals.com/reviews/rollbit
https://imgur.com/a/mEeamhK
https://imgur.com/a/HmrWQ0P
And so you know about the third party KYC its on discord i will post screenshots later and also.
https://imgur.com/a/JLDJGUv
https://bonuspals.com/reviews/rollbit
Suggestion 1. Images need to be posted in between img tag so that it can be seen directly without visiting the link. People don't click link to read.
Suggestion 2: You need to update the main topic with this images and other convincing evidences. People will not going to scroll their mouse to see what is your next post.
If you can not create attention on your first post then you will not see good support from the community because they will not read it at all
Thank you for the points.
To make some update I didnt receive any new messages from them so far and I have asked according to their own privacy policy to send me all documents and data they got on me under GDPR ACT. So I am waiting on this what data these anonymous clown can have or if they will just break the law and do not send me any or if they break it by lying they got nothing.
-snip
first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.
As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.
For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.
Thanks!
first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.
As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.
For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.
Thanks!
You dont deny having multiple account linked to you though and you are probably one of the few sane people that complain in this thread. Most complainers will most likely blame Rollbit for their issue already and deny everything that was accused to them by this point
Kinda wondering how this issue ended up
-snip
Not related to this post that I quoted but kinda wondering why Rollbit is getting issue with customers playing sportsbook recently. I think the last 3 cases were related to sportsbook, not sure what is actually happening anyway
As said in my post:
They are giving big bonuses maybe some people are abusing it and now they are paranoid about it and taking the money from all the people they got some suspection on. Stating multi-accounting, AML and whatever. If they got proofs - just point third party ADR and they will resolve it what is the problem?
Maybe they are loosing a lot of money on their bonuses, cashbacks, lossbacks. They offer 10% on losses on sportsbooks - its almost impossible to earn money for them there for sure. So they are starting to seize some of the funds. They can tell whatever they want if ADR party doesnt verify their claims. Its stealing users money so far. I wonder why they got problems with ADR when they tell us they got so much proofs against these people.
Hello to all,
I must write here another unpleasant experience with Rollbit.
1. First of all I created account via VPS Kamatera (probably most known WINDOWS VPS provider) for security to have virtual machine for Metamask wallet and Rollbit account - as I have been hacked before on my PC and I think this is standard security now for any crypto bookie when withdrawals can go to any wallet. And they were ok with using VPN and so clearly anyway.
My friend told me about Rollbit to me and other friend and we created accounts same day me and one friend . He also used Kamatera. I told this to support also. My friends account is OK he was able to make withdrawal and can play there. They were not going after him just me - which is strange but OK.
I did anticipated some problems here that they can ask for KYC. And was prepared for it. I played at many other casinos and bookies so i pretty much know what they can ask and what is within reason. I also did read their terms and also I am familiar with Curacao gambling KYC or AML.
I also was ok doing KYC because rollbit - anonymous bookie used third party provider for this which is licensed so it was not like some random, anonymous guys will be handling my documents.
2. So i made account and placed 1 bet and won around 22.5k minus deposit I can provide screenshots later. I made withdrawal of 19k - profit and logged out- withdrawal went through. Then after this my account was flagged for KYC which I anticipated. So I did KYC through 3rd party right away and my account was good to go. So I tried and asked for withdrawal. Then it was flagged under contact customer support - but ok. I contacted and after some time they wrote me back they processed my withdrawal of 5k. But it never arrived and was still stucked. OK i asked whats the problem and waited long time till they told me they need additional AML check.
Which is strange right here - because i did 1 deposit and made it right through Binance. You need to be already verified to use and make binance withdrawals anyway so its joke right here, but ok.
3. After this they told me they want to call me and they will be recording it - right this is strange. But sure i got no problem with call but i told them i got problem with recording it. And that i won't be showing any sensitive info.
Anyway they got no right to this according to their license as well. Because under their license they got pretty much stated what they can ask and they got written it also on their site in terms in part of AML/KYC - i can provide screenshot later. Also I told them that I am EU citizen and would like to know if they are licensed to handle GDPR documents. And also told them that i want to open dispute as well with their license giver so if they will open ticket with complaint department or asked them to give me ADR. I asked several times without response but ok.
4. So they ignored all my questions but as said I was ok with going on the call and see what they want. It was scheduled and some community manager Smokey Lisa (UK citizen i think according to accent) was there. So we were calling I told them that I am not ok with recording it and asked about ADR several times - which he told me he will answer via live chat about it later. So he asked me to start my video as well not only audio. I said OK to that if he will start his as well and I will know who is verifying me and if he got contract with Rollbit. He refused to start his video so i refused as well mine. It's easy. This is pretty much not standard and breaking at least EU laws as well.
I told him I got no problem with video call if I will know who is verifying me if he is member of compliance team or what and start video as well. I knew already its unlawful but I was ready to go under these conditions. I also wonder why they are so eager about video call when - they got no license handling KYC that are under GDRP unless their third party provider is leaking them the info. So they couldnt be possible to tell and verify who is person calling with them. Unless.... - they stated also several times on discord they got no access to KYC and its done by 3rd party. So whats the point of the video call even? Unless.... But about this later - this is also asking for very big fine and lawsuit from EU organs. But about this later.
So pretty much we are stucked here. They are unwilling to close my account and send me withdrawal. They are unwilling to video call and identify themselves. They are asking for something their license giving them no right to do. And they pretty much know it and I pretty much know it as well.
They are unwilling to contact curacao gaming complaint department. They are unwilling to contact ADR. I told them to contact department of EU Commission for customer protection. No response.
5. Even when I got problem with this call. I am willing to attend it unless they will turn their video as well and identify themselves. But clearly i wont show my documents to random,anonymous people/person claiming is community manger. This is joke.
So. I am ok with losing 5k. Just want to tell you people about this. I read they asked this call from more people. And I didnt read about anyone that passed.
They are giving big bonuses maybe some people are abusing it and now they are paranoid about it and taking the money from all the people they got some suspection on. Stating multi-accounting, AML and whatever. If they got proofs - just point third party ADR and they will resolve it what is the problem? But back to my case.
6. Lastly About GDPR and KYC provider. If they want to do AML and call OK. But do it according to law. I will be contacting also friend's partner law firm specializing on gambling law so they will recheck with their license giver and start formal process with them.
To all - if bookie isnt willing to disclose ADR or any third party for resolving disputes its a big red flag.
Even famous Tony from 5dimes was not this ridiculous like these guys.
Best regards
I must write here another unpleasant experience with Rollbit.
1. First of all I created account via VPS Kamatera (probably most known WINDOWS VPS provider) for security to have virtual machine for Metamask wallet and Rollbit account - as I have been hacked before on my PC and I think this is standard security now for any crypto bookie when withdrawals can go to any wallet. And they were ok with using VPN and so clearly anyway.
My friend told me about Rollbit to me and other friend and we created accounts same day me and one friend . He also used Kamatera. I told this to support also. My friends account is OK he was able to make withdrawal and can play there. They were not going after him just me - which is strange but OK.
I did anticipated some problems here that they can ask for KYC. And was prepared for it. I played at many other casinos and bookies so i pretty much know what they can ask and what is within reason. I also did read their terms and also I am familiar with Curacao gambling KYC or AML.
I also was ok doing KYC because rollbit - anonymous bookie used third party provider for this which is licensed so it was not like some random, anonymous guys will be handling my documents.
2. So i made account and placed 1 bet and won around 22.5k minus deposit I can provide screenshots later. I made withdrawal of 19k - profit and logged out- withdrawal went through. Then after this my account was flagged for KYC which I anticipated. So I did KYC through 3rd party right away and my account was good to go. So I tried and asked for withdrawal. Then it was flagged under contact customer support - but ok. I contacted and after some time they wrote me back they processed my withdrawal of 5k. But it never arrived and was still stucked. OK i asked whats the problem and waited long time till they told me they need additional AML check.
Which is strange right here - because i did 1 deposit and made it right through Binance. You need to be already verified to use and make binance withdrawals anyway so its joke right here, but ok.
3. After this they told me they want to call me and they will be recording it - right this is strange. But sure i got no problem with call but i told them i got problem with recording it. And that i won't be showing any sensitive info.
Anyway they got no right to this according to their license as well. Because under their license they got pretty much stated what they can ask and they got written it also on their site in terms in part of AML/KYC - i can provide screenshot later. Also I told them that I am EU citizen and would like to know if they are licensed to handle GDPR documents. And also told them that i want to open dispute as well with their license giver so if they will open ticket with complaint department or asked them to give me ADR. I asked several times without response but ok.
4. So they ignored all my questions but as said I was ok with going on the call and see what they want. It was scheduled and some community manager Smokey Lisa (UK citizen i think according to accent) was there. So we were calling I told them that I am not ok with recording it and asked about ADR several times - which he told me he will answer via live chat about it later. So he asked me to start my video as well not only audio. I said OK to that if he will start his as well and I will know who is verifying me and if he got contract with Rollbit. He refused to start his video so i refused as well mine. It's easy. This is pretty much not standard and breaking at least EU laws as well.
I told him I got no problem with video call if I will know who is verifying me if he is member of compliance team or what and start video as well. I knew already its unlawful but I was ready to go under these conditions. I also wonder why they are so eager about video call when - they got no license handling KYC that are under GDRP unless their third party provider is leaking them the info. So they couldnt be possible to tell and verify who is person calling with them. Unless.... - they stated also several times on discord they got no access to KYC and its done by 3rd party. So whats the point of the video call even? Unless.... But about this later - this is also asking for very big fine and lawsuit from EU organs. But about this later.
So pretty much we are stucked here. They are unwilling to close my account and send me withdrawal. They are unwilling to video call and identify themselves. They are asking for something their license giving them no right to do. And they pretty much know it and I pretty much know it as well.
They are unwilling to contact curacao gaming complaint department. They are unwilling to contact ADR. I told them to contact department of EU Commission for customer protection. No response.
5. Even when I got problem with this call. I am willing to attend it unless they will turn their video as well and identify themselves. But clearly i wont show my documents to random,anonymous people/person claiming is community manger. This is joke.
So. I am ok with losing 5k. Just want to tell you people about this. I read they asked this call from more people. And I didnt read about anyone that passed.
They are giving big bonuses maybe some people are abusing it and now they are paranoid about it and taking the money from all the people they got some suspection on. Stating multi-accounting, AML and whatever. If they got proofs - just point third party ADR and they will resolve it what is the problem? But back to my case.
6. Lastly About GDPR and KYC provider. If they want to do AML and call OK. But do it according to law. I will be contacting also friend's partner law firm specializing on gambling law so they will recheck with their license giver and start formal process with them.
To all - if bookie isnt willing to disclose ADR or any third party for resolving disputes its a big red flag.
Even famous Tony from 5dimes was not this ridiculous like these guys.
Best regards
[.... ]
I suggest you create thread in this section:
Scam Accusations
post all the evidence you have, because it's very strange that you went through the kyc, they allowed your withdrawal and then asked you again for kyc, I suppose that in that time when you couldn't withdraw you didn't play at the casino, if that's the case why would they ask you to do kyc again when you did kyc you were approved? would they be accusing you of having given fake documents? because I can only imagine that's it because it doesn't make much sense after they ask you to video call, anyway while you create scam accusations it would be good for you to make the video call they are asking
Why am I suggesting this to you? and because you have already provided your documents, so all your identity is already known at the casino, so it makes no sense for you to refuse a video call and they solve the problem, think about it, now when you prefer to leave your money trapped in your casino, then why would you delivered your documents at the casino to make kyc? You yourself said in this post that you are prepared to do kyc, so I see no reason to refuse what they are asking you, anyway I gave you a link to create a scam accusation against them if you think it's necessary
You are not reading correctly. I did kyc because kyc is done by third party and they told several times on discord they got no access to it. Thats why I choose to play there. They even cant do KYC themselves (thats why they point 3rd party to do it) to EU citizens as they are not holders of GDPR license.
I didnt play in CASINO. I made just 1 bet on sportsbook. Document is not fake. Its simple if they think I am fake lets EU commission for customer protection resolve it I would be facing years in prison if document is fake.
Hello to all,
I must write here another unpleasant experience with Rollbit.
1. First of all I created account via VPS Kamatera (probably most known WINDOWS VPS provider) for security to have virtual machine for Metamask wallet and Rollbit account - as I have been hacked before on my PC and I think this is standard security now for any crypto bookie when withdrawals can go to any wallet. And they were ok with using VPN and so clearly anyway.
My friend told me about it and we created accounts same day. He also used Kamatera. I told this to support also. My friend account is OK he was able to make withdrawal and can play there. They were not going after him just me - which is strange but OK.
I did anticipated some problems here that they can ask for KYC. And was prepared for it. I played any other casinos and bookies so i pretty much know what they can ask and what is within reason. I also did read their terms and also I am familiar with Curacao gambling KYC or AML.
I also was ok doing KYC because rollbit - anonymous bookie used third party provider for this which is licensed so it was not like some random, anonymous guys will be handling my documents.
2. So i made account and placed 1 bet and won around 22.5k minus deposit I can provide screenshots later. I made withdrawal of 19k - profit and logged out- withdrawal went through. Then after this my account was flagged for KYC which I anticipated. So I did KYC through 3rd party right away and my account was good to go. So I tried and asked for withdrawal. Then it was flagged under contact customer support - but ok. I contacted and after some time they wrote me back they processed my withdrawal of 5k. But it never arived and was still stucked. OK i asked whats the problem and waited long time till they told me they need additional AML check.
Which is strange right here - because i did 1 deposit and made it right through Binance. You need to be already verified to use and make binance withdrawals anyway so its joke right here, but ok.
3. After this they told me they want to call me and they will be recording it - right this is strange. But sure i got no problem with call but i told them i got problem with recording it. And that i won't be showing any sensitive info.
Anyway they got no right to this according to their license as well. Because under their license they got pretty much stated what they can ask. Also I told them that I am EU citizen and would like to know if they are licensed to handle GDPR documents. And also told them they i want to open dispute as well with their license giver so if they will open ticket with complaint department or asked them to give me ADR. I asked several times without response but ok.
4. So they ignored all my questions but as said I was ok with going on the call and see what they want. It was scheduled and some community manager Smokey Lisa was there. So we were calling I told them that I am not ok with recording it and asked about ADR several times - which he told me he will answer via live chat about it later. So he asked me to start my video as well not only audio. I said OK to that if he will start his as well and I will know who is verifying me and if he got contract with Rollbit. He refused to start is video so i refused as well mine. It's easy. This is pretty much not standard and breaking at least EU laws as well.
I told him I got no problem with video call if I will know who is verifying me of he is member of compliance team or what and start video as well. I knew already its unlawful but I was ready to go under these conditions. I also wonder why they are so eager about video call when - they got no license handling KYC that are under GDRP unless their third party provider is leaking them the info. But about this later - this is also asking for very big fine and lawsuit from EU organs. But about this later.
So pretty much we are stucked here. They are unwilling to closed my account and send me withdrawal. They are unwilling to video call and identify themselves. They are asking for something their license giving them no right. And they pretty much know it and I pretty much know it as well.
They are unwilling to contact curacao gaming complaint department. They are unwilling to contact ADR. I told them to contact department of EU Commission for customer protection. No response.
5. Even when I got problem with this call. I am willing to attend it unless they will turn their video as well and identify themselves. But clearly i wont show my documents to random,anonymous people/person claiming is community manger. This is joke.
So. I am ok with losing 5k. Just want to tell you people about this. I read they asked this call for more people. And I didnt read about anyone that passed.
6. Lastly About GDRP and KYC provider. If they want to do AML and call OK. But do it according to law. I will be contacting also friends partners law firm specializing on gambling law so they will recheck with their license giver and start formal process with them.
To all - if bookie isnt willing to disclose ADR or any third party for resolving disputes its a big red flag.
Best regards
I must write here another unpleasant experience with Rollbit.
1. First of all I created account via VPS Kamatera (probably most known WINDOWS VPS provider) for security to have virtual machine for Metamask wallet and Rollbit account - as I have been hacked before on my PC and I think this is standard security now for any crypto bookie when withdrawals can go to any wallet. And they were ok with using VPN and so clearly anyway.
My friend told me about it and we created accounts same day. He also used Kamatera. I told this to support also. My friend account is OK he was able to make withdrawal and can play there. They were not going after him just me - which is strange but OK.
I did anticipated some problems here that they can ask for KYC. And was prepared for it. I played any other casinos and bookies so i pretty much know what they can ask and what is within reason. I also did read their terms and also I am familiar with Curacao gambling KYC or AML.
I also was ok doing KYC because rollbit - anonymous bookie used third party provider for this which is licensed so it was not like some random, anonymous guys will be handling my documents.
2. So i made account and placed 1 bet and won around 22.5k minus deposit I can provide screenshots later. I made withdrawal of 19k - profit and logged out- withdrawal went through. Then after this my account was flagged for KYC which I anticipated. So I did KYC through 3rd party right away and my account was good to go. So I tried and asked for withdrawal. Then it was flagged under contact customer support - but ok. I contacted and after some time they wrote me back they processed my withdrawal of 5k. But it never arived and was still stucked. OK i asked whats the problem and waited long time till they told me they need additional AML check.
Which is strange right here - because i did 1 deposit and made it right through Binance. You need to be already verified to use and make binance withdrawals anyway so its joke right here, but ok.
3. After this they told me they want to call me and they will be recording it - right this is strange. But sure i got no problem with call but i told them i got problem with recording it. And that i won't be showing any sensitive info.
Anyway they got no right to this according to their license as well. Because under their license they got pretty much stated what they can ask. Also I told them that I am EU citizen and would like to know if they are licensed to handle GDPR documents. And also told them they i want to open dispute as well with their license giver so if they will open ticket with complaint department or asked them to give me ADR. I asked several times without response but ok.
4. So they ignored all my questions but as said I was ok with going on the call and see what they want. It was scheduled and some community manager Smokey Lisa was there. So we were calling I told them that I am not ok with recording it and asked about ADR several times - which he told me he will answer via live chat about it later. So he asked me to start my video as well not only audio. I said OK to that if he will start his as well and I will know who is verifying me and if he got contract with Rollbit. He refused to start is video so i refused as well mine. It's easy. This is pretty much not standard and breaking at least EU laws as well.
I told him I got no problem with video call if I will know who is verifying me of he is member of compliance team or what and start video as well. I knew already its unlawful but I was ready to go under these conditions. I also wonder why they are so eager about video call when - they got no license handling KYC that are under GDRP unless their third party provider is leaking them the info. But about this later - this is also asking for very big fine and lawsuit from EU organs. But about this later.
So pretty much we are stucked here. They are unwilling to closed my account and send me withdrawal. They are unwilling to video call and identify themselves. They are asking for something their license giving them no right. And they pretty much know it and I pretty much know it as well.
They are unwilling to contact curacao gaming complaint department. They are unwilling to contact ADR. I told them to contact department of EU Commission for customer protection. No response.
5. Even when I got problem with this call. I am willing to attend it unless they will turn their video as well and identify themselves. But clearly i wont show my documents to random,anonymous people/person claiming is community manger. This is joke.
So. I am ok with losing 5k. Just want to tell you people about this. I read they asked this call for more people. And I didnt read about anyone that passed.
6. Lastly About GDRP and KYC provider. If they want to do AML and call OK. But do it according to law. I will be contacting also friends partners law firm specializing on gambling law so they will recheck with their license giver and start formal process with them.
To all - if bookie isnt willing to disclose ADR or any third party for resolving disputes its a big red flag.
Best regards