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Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
CEX.IO is a really good service, im satisfied with it!
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them.
Still no changes
My favourite service doesnt care of me Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it?
I will update my status on the forum, thanks in advance.
UPDATE
My problem was solved on the 10th day since my withdrawal. Thanks a lot and best of luck! Sorry for late answer!
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
CEX.IO is a really good service, im satisfied with it!
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them.
Still no changes
My favourite service doesnt care of me Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it?
I will update my status on the forum, thanks in advance.
This my second time that I am suffering from this issue
I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
My transaction ID: 5766021320
Thanks in advance!
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
I am received email from Cex about account update, but in my settings page i can't find any info.
My phone and email address is correct i guess that i do not need to do any action about update verification.
I would like to hear from cex about new veeification policy
I will be from the middle of March. I've got the same mail.My phone and email address is correct i guess that i do not need to do any action about update verification.
I would like to hear from cex about new veeification policy
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
CEX.IO is a really good service, im satisfied with it!
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
Update: Nothing changed. No help. No human understanding.During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
CEX.IO is a really good service, im satisfied with it!
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them.
Still no changes
My favourite service doesnt care of me Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it?
I will update my status on the forum, thanks in advance.
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
CEX.IO is a really good service, im satisfied with it!
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them.
Still no changes
My favourite service doesnt care of me I really dont know how many time it will take for them. So i only ask now to credit my funds back to my account. Support told me that all info will be avaliable on Monday, 5th of March. And nothing changed.
My wife is at early pregnancy, she is worying a lot, so im am very afraid of her current state now. I wrote to support via Facebook, they know my situation as i showed them proofs.
I very much ask you to enter my position. I dont ask a lot. I really hope for your human understanding.
With the greatest respect
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
CEX.IO is a really good service, im satisfied with it!
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
Still no changes
My favourite service doesnt care of me Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
I have tried to wtihdrawal to my MAstercard on 2th of March and 3th of March, these transactions status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
As i see, not only me got such a problem
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
CEX.IO is a really good service, im satisfied with it!
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
Re: Биржа CEX.IO - USD, EUR, RUB. Ввод/вывод на платежные карты.
Здравствуйте! Вчера пришло подтверждение о выводе денежных средств на карту в 18:37 GMT.
До сих пор деньги не зачислены на мой счет. До этого АБСОЛЮТНО все выводы зачислялись практически моментально.
Когда мне ожидать поступления средств на мой счет?
Номер транзакции: 5432101920
С ув.
P.S: О решении вопроса отпишусь в эту ветку.
До сих пор деньги не зачислены на мой счет. До этого АБСОЛЮТНО все выводы зачислялись практически моментально.
Когда мне ожидать поступления средств на мой счет?
Номер транзакции: 5432101920
С ув.
P.S: О решении вопроса отпишусь в эту ветку.
Завис вывод Эфира, почти два часа прошло, а до сих пор нету транзакции в эксплорере. До этого появлялась в течении пары минут.
Очень не хотелось бы, чтоб в голову начали приходить нехорошие мысли...
Поддержка, проверьте, пожалуйста беседу 33322!
Заранее признателен!
P.S: О решении вопроса отпишусь.
Биржа по отзывам хорошая, надеюсь, что мой вопрос решится.
Проблема решена, спасибо! Очень не хотелось бы, чтоб в голову начали приходить нехорошие мысли...
Поддержка, проверьте, пожалуйста беседу 33322!
Заранее признателен!
P.S: О решении вопроса отпишусь.
Биржа по отзывам хорошая, надеюсь, что мой вопрос решится.
My ETH withdraval has hung up, almost two hours have passed, and until now there is no transaction in the explorer. Before that, it appeared for a couple of minutes.
I really would not like to start thinking bad thoughts into my head ...
Support, please check the conversation 33333!
Thankful in advance!
P.S: On the solution of the issue I'll write it off.
This exchange is good on reviews, I hope that my problem will be solved.
Problem is solved I really would not like to start thinking bad thoughts into my head ...
Support, please check the conversation 33333!
Thankful in advance!
P.S: On the solution of the issue I'll write it off.
This exchange is good on reviews, I hope that my problem will be solved.
My ETH withdraval has hung up, almost two hours have passed, and until now there is no transaction in the explorer. Before that, it appeared for a couple of minutes.
I really would not like to start thinking bad thoughts into my head ...
Support, please check the conversation 33333!
Thankful in advance!
P.S: On the solution of the issue I'll write it off.
This exchange is good on reviews, I hope that my problem will be solved.
I really would not like to start thinking bad thoughts into my head ...
Support, please check the conversation 33333!
Thankful in advance!
P.S: On the solution of the issue I'll write it off.
This exchange is good on reviews, I hope that my problem will be solved.
Завис вывод Эфира, почти два часа прошло, а до сих пор нету транзакции в эксплорере. До этого появлялась в течении пары минут.
Очень не хотелось бы, чтоб в голову начали приходить нехорошие мысли...
Поддержка, проверьте, пожалуйста беседу 33322!
Заранее признателен!
P.S: О решении вопроса отпишусь.
Биржа по отзывам хорошая, надеюсь, что мой вопрос решится.
Очень не хотелось бы, чтоб в голову начали приходить нехорошие мысли...
Поддержка, проверьте, пожалуйста беседу 33322!
Заранее признателен!
P.S: О решении вопроса отпишусь.
Биржа по отзывам хорошая, надеюсь, что мой вопрос решится.
Bчepa cтoлкнyлcя c тaкoй пpoблeмoй - зaпycтил двa вывoдa кpипты. B итoгe виcит cтaтyc: "Пepeнoc из xoлoднoгo xpaнилищa".
Пиcaл вчepa, ceгoдня чтo в pyccкyю, чтo в aнглийcкyю пoддepжкy - B PEЛЬCУ.
Cyммa нe кocмичecкaя, нo и нe 2 кoпeйки.
Paзвe этo нopмaльнoe oтнoшeниe к клиeнтy? Кoтopый вaм жe и пpинocит пpибыль!
HE XOЧУ HИ HA КOГO HAГOBAPИBATЬ. MOЖET Я OШИБAЮCЬ. HO MHE HAЧИHAET ЭTO BCE CMAXИBATЬ HA КИДAЛOBO.
B кaчecтвe пoдтвepждeния мoиx cлoв гoтoв гoтoв пpeдocтaвить cкpины.
P.S: Haдeюcь нa чeлoвeчecкoe oтнoшeниe co cтopoны aдминoв биpжи.
Пиcaл вчepa, ceгoдня чтo в pyccкyю, чтo в aнглийcкyю пoддepжкy - B PEЛЬCУ.
Cyммa нe кocмичecкaя, нo и нe 2 кoпeйки.
Paзвe этo нopмaльнoe oтнoшeниe к клиeнтy? Кoтopый вaм жe и пpинocит пpибыль!
HE XOЧУ HИ HA КOГO HAГOBAPИBATЬ. MOЖET Я OШИБAЮCЬ. HO MHE HAЧИHAET ЭTO BCE CMAXИBATЬ HA КИДAЛOBO.
B кaчecтвe пoдтвepждeния мoиx cлoв гoтoв гoтoв пpeдocтaвить cкpины.
P.S: Haдeюcь нa чeлoвeчecкoe oтнoшeниe co cтopoны aдминoв биpжи.