Swofty has proven he made all the deposits - now Cloudbet hasn't paid him for over a month, in fact perhaps it's 1.5 months now ...
And they had all this data all this time along.

The only thing they could have "blamed" him for is perhaps his bets but they have never investigated his bets, because getting from 129 to 330 is quite common in gambling ....

This just proves time and time again that Cloudbet is defrauding their users, plain and simple.

Good day all,

This message is an update regarding the complaint from Swofty. We have been following the conversations on the forums and we are aware that his case is causing concern in the community, not least about the length of time it’s taken for us to comment.

Please rest assured that we haven’t been ignoring the issue. We take all customer complaints seriously - regardless of the financial amount involved - and do our best to ensure a speedy resolution.

In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.

Please understand that we have no desire to stonewall - but there is no value in updates without any new information and we are not able to comment publicly on specific details regarding this case.

Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make.  We encourage the player to reach out to them directly to present his case.

We intend to fully respect the decision that is reached by Curaçao Egaming, and we hope the community will too.

Cloudbet have been serving customers honestly and reliably since 2013, and although player complaints do arise from time to time, we have always had a steadfast commitment to resolving them fairly and quickly. Sometimes however, thorough investigations are necessary to ensure that we can guarantee a safe and enjoyable gaming experience for all of our players.

This can sometimes take time, and we thank you for your patience and understanding.

Thanks,

The Cloudbet team

Good day all,

This message is an update regarding the complaint from Swofty. We have been following the conversations on the forums and we are aware that his case is causing concern in the community, not least about the length of time it’s taken for us to comment.

Please rest assured that we haven’t been ignoring the issue. We take all customer complaints seriously - regardless of the financial amount involved - and do our best to ensure a speedy resolution.

In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.

Please understand that we have no desire to stonewall - but there is no value in updates without any new information and we are not able to comment publicly on specific details regarding this case.

Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make.  We encourage the player to reach out to them directly to present his case.

We intend to fully respect the decision that is reached by Curaçao Egaming, and we hope the community will too.

Cloudbet have been serving customers honestly and reliably since 2013, and although player complaints do arise from time to time, we have always had a steadfast commitment to resolving them fairly and quickly. Sometimes however, thorough investigations are necessary to ensure that we can guarantee a safe and enjoyable gaming experience for all of our players.

This can sometimes take time, and we thank you for your patience and understanding.

Thanks,

The Cloudbet team

No because cloudbet has time to post winners in games and rounds https://bitcointalk.org/index.php?topic=5098762.msg49692182#msg49692182 but doesn't have time to resolve 43 days old withdrawal issue.

@Cloudbet what is status of second scam accusation https://bitcointalk.org/index.php?topic=5103376.0 ?

It is safe if you don't breach T&C and you can provide full KYC docs.

Only few BTC bookies have better reputation than Cloudbet.

Rate critically last posts : many of them breaks T&C (used VPN, restricted countries, i think bonus abuses will be here too).

The post was ignorant. Probably a clown spammer. A lot of posters are trying to spam and kill the subject. Did Cloudbet ever contact you about your payout?

at the last? Cloudbet safe or not for big stake winning?

Site is working for me.

I like playing here because the minimum bet allowed for Lightning Roulette only 1.2 BCH, I play only small bets so this is great for me.

Evening all,

Damn, I take a couple of days off and suddenly everything is on fire when I get back!  

AGD815 - I’ve spoken to our teams and they are confident in our findings when it comes to the player you contacted us about. The account was logged in to from multiple countries within minutes, and unless he’s discovered a way to teleport then it’s a clear case of VPN usage.

As I’ve stressed before, and despite the player trying to mislead us with claims of travel, we still allowed all deposits to be reclaimed before closing the account. I understand you are unhappy with this decision, but continuing to make threats of legal action and negative PR campaigns will not change this decision.

Youngamericandream - After investigating further our teams are confident that a VPN was used to bypass our territory restrictions. If you can provide evidence that disproves this then we should be able to get the whole issue settled very quickly.

The solution to these type of issues can be summed up pretty easily - if you are a resident of a country that we cannot offer our services to (USA, UK, Hong Kong, Singapore) then please don’t create an account at Cloudbet using a VPN to bypass our systems. There are plenty of alternatives out there who will happily accept players from those territories and you wont run the risk of having your account closed and bets voided.

Feels weird encouraging people to sign up with our competitors, but hey, it needed to be said.

Angry0ne - I’ve been told this is a known issue that is being worked on, we have had a couple of similar reports via this thread and I’ve been passing on all the details to the teams dealing with the problem. I’m hoping to get an update on progress soon, and I’ll PM you and post here when I do.

VINSIN - I'm part of the Social and Community team at Cloudbet, and it's usually just me using this account on BCT. Peter might sometimes jump on to cover downtime or post something specific, but he signs off as himself so you always know who you are speaking to.

Thanks,

Ronnie @ Cloudbet

lol this is getting way more fun. waiting for news guys. if i can help you arround let me know

Just a update. I talked to support and Paul is supposed to be contacting both me and a player soon hopefully with a resolution

https://m.imgur.com/YF8uF5f

Just a update. I talked to support and Paul is supposed to be contacting both me and a player soon hopefully with a resolution

https://m.imgur.com/YF8uF5f

You can initiate online from any place in the world.

The operator is known, why not enforce claims through legal action?

Come on man... it’s not spam. This is getting ridiculous the excuses cloudbet is coming up with. Just try and put your self in our shoes

This could be resolved so simply. Pay the 2 players there winnings for the bets you accepted.

They aren’t even large payouts. 1.7 bitcoin and 3.5 bitcoin. Just pay up like a book should and everyone can go on there merry way.

Nobody tried to defraud cloudbet. If either player would have lost cloudbet would have kept the coin no questions asked and you wouldn’t see the players crying for a refund.

If you could stop spamming and make ONE post with all of your bullshit that'd be great, thanks.

Just FYI Ronnie. I have got several messages from users in my inbox stating they used vpn and are inquiring about how to get there deposits back.

@AGD815 - No problem, I'll pass on the request to our support teams for them to contact the account owner with an update.



@raven7886 - As I mentioned a few times above, when we discover a player has deliberately bypassed our systems to create an account from a restricted territory then we allow them to withdraw their initial deposit before closing the account. The player above has already withdrawn much more than they have deposited at Cloudbet in total, so they are actually 'up' on us despite being caught out recently.

Thanks,

Ronnie @ Cloudbet

@youngamericandream - Apologies that my response was a little bit delayed, I wanted to be sure of the facts before responding.

I've spoken to our security teams and they have confirmed that you were unable to provide documents to prove residence in a non-restricted territory, and unless this can be provided our stance will not change despite your promise of a negative PR campaign. We can't allow players to bypass our restrictions then back down when threatened, otherwise we would have a swathe of players from the UK and US doing the same.

Thanks,

Ronnie @ Cloudbet