Please submit a ticket on https://support.coinjar.com/. I'm mainly working on technical stuff but there will be other people in the team to help you out while I'm not available.

This phrase describes what CoinJar Filler can technically do by the establishment of the billing agreement. We won't do that.

If you replace "CoinJar Filler" with "SomeRandomApp", the same phrase should make sense to you. It's like giving out your credit card number to a merchant, who can really take money from you "at any time".

CoinJar Filler is just an app for CoinJar. When you sell Bitcoin, you are not authorising a payment directly in your wallet, so you need to give CoinJar Filler authority to take Bitcoin out of your CoinJar. We obviously own both services so this is just a matter of explicit consent.

You won't be charged anything if you don't place a sell order.

Finally, the wait is over. We just launched CoinJar for iPhone, the best and most beautiful Bitcoin wallet designed for iOS devices.

You can now use your iPhone to easily manage your Bitcoin wallet on the go, and quickly send/receive payments using the Bitcoin network. As a bonus, you can access to CoinJar Fair Rate™ right from your smartphone and even do simple calculations.

This is just version 1.0, so there might be some minor issues. We are collecting user feedback and suggestions. Please contact us at feedback@coinjar.com or visit https://support.coinjar.com if you want to share your thoughts or need help. A new version of this app will be available in the next few weeks.

Download it for free from the App Store: https://itunes.apple.com/au/app/coinjar-for-iphone/id725209873?mt=8

Note to 2FA users: You cannot sign in to the iPhone app when 2FA is enabled (because 2FA support wasn't built into the client). The workaround for now is to disable 2FA from CoinJar temporarily, sign in, and re-enable it again. The token credentials will be securely stored in your device keychain until you sign out. CoinJar for iPhone doesn't remember your password, so even if you change your email/password on the website, the mobile client will still be linked to your account.

[1] CBA closed all our business accounts and all directors' personal accounts without prior notice. We are still waiting for their final bank cheque and account closing statements.
[2] The NAB transition was very smooth and successful. We did not have any interruption in this business. Customers are now able to make cash deposits at any NAB branch, or use internet banking transfer. In the future, we will introduce an even easier and faster way to deposit funds.
[3] Do you mean self-managed private keys? At this stage it's not in our plan, because we recommend our customers to not keep an excessive amount of Bitcoin in CoinJar (or any other web wallet). However we will work on more security features to help our users manage their Bitcoin wallets.
[4] CoinJar enjoys a substantial advantage in terms of economies of scale. We have traded over A$1.5 million to date (though the company is only 4.5 months old) and we have access to much better FX rates than retail customers. We take both buy and sell orders and the excess exposure will be hedged in overseas Bitcoin exchanges.
[5] I have always been working on product development at CoinJar. The handover was perfectly smooth and we are still introducing new features every week.

Thanks for your support!

CoinJar is a participant of the Direct Entry system through our bank NAB. We only clear our books once every business day because otherwise it would make no difference in processing time. In most situations proceeds from Bitcoin sell orders should be received by the end of next business day.

I can see that your payment has been released.

Thanks for your nice feedback. We are still improving everyday and we expect the service will be even better over time. It's our vision to bring digital currency like Bitcoin to the real world.

As for your reservations, I completely understand. CoinJar is my fresh start. You can trust that my co-founder and our investors have made a good decision to work with me to contribute to the Bitcoin economy.

Tuesday is going to be a huge day for Bitcoin. The Winklevoss twins, Naval from AngelList and Balaji from Counsyl are going to share their thoughts about The Bitcoin Revolution (http://techcrunch.com/events/disrupt-sf-2013/agenda/), while the Australian-based CoinJar team is exhibiting in Startup Alley (http://startupalley.techcrunch.com/company/1073).

If you're in TechCrunch Disrupt SF tomorrow, please come and say hi! As this event is a showpiece of the tech community, I think it's a great opportunity for some positive Bitcoin publicity.

CoinJar now requires customers to be identified in order to use bank transfers to make deposits. However, cash deposits will still be available for all customers regardless of identification process. Identification is secure and optional.

I have replied to the support ticket, but will clarify here again just in case.

The actual quote for the transaction was correct and since you paid for it, we will send you the exact amount of AUD that you requested. However there was a presentation error in Filler because the exchange rate requote was not updated by the Filler system. CoinJar Filler is showing a larger BTC amount than what you have actually paid, and hence the exchange rate is much lower than actual (which is about 131.06).

Please also check your Bitcoin transaction history to see that you have paid the correct amount.

We are working on an update to address this issue. Requotes have been very rare but we agree that it's important to handle these situations smoothly. Thanks!

FYI, CoinJar Filler uses CoinJar Checkout to process sell orders (we use our own APIs to build the thing).

Done! We have deployed the feature just now. You can choose to place buy or sell orders in both AUD and BTC. In most cases you should get the exact amount, but fluctuations can also happen in which case you can always cancel and create the order again. (This is a tricky feature to implement because Filler and Checkout platforms are entirely independent and they don't trust each other.) Thanks!

Jerrold decided to go back to his previous job because he wasn't really comfortable with startup life (12+ hours a day with no salary). But now Asher and I are very proactively bringing new guys on board, and we are planning to raise another seed round in the US.

Thanks for your feedback. We are working on this shortly. Stay tuned!

CoinJar Filler's transaction volume has officially exceeded US$1 million today. We have traded more than A$1,100,135 in the first 77 days of our operation, and our business is continuing to grow at exponential rates. I represent the CoinJar team to thank all our customers and friends for the wonderful support.

We are sharing our success with every CoinJar supporter. Redeem the voucher ONEMILLION before the end of September in CoinJar Filler to get a no-strings-attached A$1.00 credit for Bitcoin purchase. This offer is available for all current and new CoinJar Filler customers with a verified mobile number! Get free Bitcoin now at CoinJar Filler.

I would appreciate if you could send a support ticket to support@coinjar.io before accusing publicly without evidence.

Today we temporarily locked an account because it was flooding the network with 0.00000010 BTC transactions (over 3000 of them all to the same address). As we cover the miner fees for CoinJar users, that resulted in a huge loss.

Is that yours? We want to know your use case. Really sorry for any inconvenience but we are happy to give you all your Bitcoin back. We don't even ask for the miner fees back. Send an email to support@coinjar.io and an account manager will reactive your account at first opportunity. Our support portal is also available 24/7 at support.coinjar.io.

Thank you for your understanding.

I would appreciate if you could send a support ticket to support@coinjar.io before accusing publicly without evidence.

Today we temporarily locked an account because it was flooding the network with 0.00000010 BTC transactions (over 3000 of them all to the same address). As we cover the miner fees for CoinJar users, that resulted in a huge loss.

Is that yours? We want to know your use case. Really sorry for any inconvenience but we are happy to give you all your Bitcoin back. We don't even ask for the miner fees back. Send an email to support@coinjar.io and an account manager will reactive your account at first opportunity. Our support portal is also available 24/7 at support.coinjar.io.

Thank you for your understanding.

We really don't have further information at this point. Yesterday all of our directors received notice from CBA that our personal accounts will be closed, but today when I called back again they said that was just a "current decision" and investigation was still in progress.

All sell orders are still stalled because we can't access client funds. There's not a single cent available under CoinJar Pty Ltd as we do not keep company cash. (But our all our Bitcoin are safe and we are still accepting buy orders as normal.)

It seems that we have troubles receiving your email. Can you please go to http://support.coinjar.io/support/tickets/new to create a ticket? (You'll be required to log in.)

Alternatively, you can also PM me your account details (email address and your full name).

I have checked the database and we have never had any transaction sending to 1CDX5aeHkshGyuEGqirNdzBiRpRk14qCuv. Can you also please check your account to make sure that the address has been typed correctly and the transaction has indeed been confirmed.

CoinJar's system has already handled 8055 Bitcoin transactions smoothly since launch and none of them were reported to be missing. More details will definitely help us look into this issue and we're always here to help you.

Thanks for the awesome work. We will assess your repo and add it to the developer portal "Plugins & Libraries" section.

Hi,

Can you please make sure you have sent a support request to support@coinjar.io? We're usually pretty quick in resolving these issues. (Or call us at +61 3 8518 4868)

We haven't received any similar report but we will be happy to take a look.

Thanks!