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Showing 14 of 14 results by zxr829
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Our support queue wait times are improving very rapidly.
I submitted it to bitinstant.com/contact 2 days ago. >_>
Because support times are improving, I'm sure you will see a resolution soon!
Nearing 72 hours and still nothing... :/
Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>
I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.
Still nothing...
Still waiting. Come on, BitInstant...It's been over 24 hours since Gareth's response. This is ridiculous.
5 full days. And my last 2 posts about it have gone seemingly ignored. I'm really starting to lose patience.
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Thanks for your patience.
Are kidding me?! You've told me to go through bitinstant.com/contact three times and I've told that I have three times. I submitted it nearly 5 days ago. If you actually read what Gareth had told me, he said "I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread." That was over 40 hours ago.
URSAY...anything?
And please do not insult me by telling me that my support issue would best be served through bitinstant.com/contact. I submitted a ticket many, many days ago and have posted in this thread numerous times to no avail. How is this not worthy of escalation?
My method of escalation is essentially adding you to the queue at bitinstant.com/contact
I'm not sure what else you expect me to do. If I could resolve your issue myself I would. Thanks.
Okay, well thank you for explaining that. I'm just wondering how backed up the queue is as my ticket was submitted on April 17 around 10 am. I know mtgox going down slowed you down a bit.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Our support queue wait times are improving very rapidly.
I submitted it to bitinstant.com/contact 2 days ago. >_>
Because support times are improving, I'm sure you will see a resolution soon!
Nearing 72 hours and still nothing... :/
Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>
I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.
Still nothing...
Still waiting. Come on, BitInstant...It's been over 24 hours since Gareth's response. This is ridiculous.
5 full days. And my last 2 posts about it have gone seemingly ignored. I'm really starting to lose patience.
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Thanks for your patience.
Are kidding me?! You've told me to go through bitinstant.com/contact three times and I've told that I have three times. I submitted it nearly 5 days ago. If you actually read what Gareth had told me, he said "I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread." That was over 40 hours ago.
URSAY...anything?
And please do not insult me by telling me that my support issue would best be served through bitinstant.com/contact. I submitted a ticket many, many days ago and have posted in this thread numerous times to no avail. How is this not worthy of escalation?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Our support queue wait times are improving very rapidly.
I submitted it to bitinstant.com/contact 2 days ago. >_>
Because support times are improving, I'm sure you will see a resolution soon!
Nearing 72 hours and still nothing... :/
Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>
I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.
Still nothing...
Still waiting. Come on, BitInstant...It's been over 24 hours since Gareth's response. This is ridiculous.
5 full days. And my last 2 posts about it have gone seemingly ignored. I'm really starting to lose patience.
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Thanks for your patience.
Are kidding me?! You've told me to go through bitinstant.com/contact three times and I've told that I have three times. I submitted it nearly 5 days ago. If you actually read what Gareth had told me, he said "I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread." That was over 40 hours ago.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Our support queue wait times are improving very rapidly.
I submitted it to bitinstant.com/contact 2 days ago. >_>
Because support times are improving, I'm sure you will see a resolution soon!
Nearing 72 hours and still nothing... :/
Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>
I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.
Still nothing...
Still waiting. Come on, BitInstant...It's been over 24 hours since Gareth's response. This is ridiculous.
5 full days. And my last 2 posts about it have gone seemingly ignored. I'm really starting to lose patience.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Our support queue wait times are improving very rapidly.
I submitted it to bitinstant.com/contact 2 days ago. >_>
Because support times are improving, I'm sure you will see a resolution soon!
Nearing 72 hours and still nothing... :/
Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>
I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.
Still nothing...
Still waiting. Come on, BitInstant...It's been over 24 hours since Gareth's response. This is ridiculous.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Our support queue wait times are improving very rapidly.
I submitted it to bitinstant.com/contact 2 days ago. >_>
Because support times are improving, I'm sure you will see a resolution soon!
Nearing 72 hours and still nothing... :/
Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>
I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.
Still nothing...
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Our support queue wait times are improving very rapidly.
I submitted it to bitinstant.com/contact 2 days ago. >_>
Because support times are improving, I'm sure you will see a resolution soon!
Nearing 72 hours and still nothing... :/
Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Our support queue wait times are improving very rapidly.
I submitted it to bitinstant.com/contact 2 days ago. >_>
Because support times are improving, I'm sure you will see a resolution soon!
Nearing 72 hours and still nothing... :/
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact
Our support queue wait times are improving very rapidly.
I submitted it to bitinstant.com/contact 2 days ago. >_>
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi, I posted last night and haven't gotten a response. I've been waiting over 36 hours. I submitted a ticket through the support page on the website. Here is my order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Your issue would be best served at bitinstant.com/contact
If you have logged your issue here then you are currently in the support queue and our support agents are looking into your issue. Thanks for your patience.
I submitted a ticket to bitinstant.com/contact and never heard anything. Thanks for your response, though. I'll sit tight and hope for a quick resolution.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi, I posted last night and haven't gotten a response. I've been waiting over 36 hours. I submitted a ticket through the support page on the website. Here is my order info:
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I've been waiting over 24 hours for my BTC. I know this isn't as long as many others and my order was "only" for $87, but that's actually a lot of money to me. My order ID is 9b7a6ec6-d7dc-465e-8690-6a2024b858af. The order status page hasn't changed one bit in a while and I'm getting frustrated/worried.