I think you missed the part where I said I never got my withdrawals.

Thank you for responding, Razer. My ex accessed my account, and this interaction with your support was marked as read, though I didn't read it. This rule was communicated only once, and when I later tried to activate the account, it wasn't mentioned. Had I known, I wouldn't have created a new account and deposited money. Why wasn't the account banned instantly upon detection? It seems contradictory to allow deposits and play, only banning when I attempted to withdraw after winning. If my fairly won winning won’t be honored at least refund my deposits.

Holy, thank you for your assistance in this matter. This is correct my ex closed the account, falsely claiming a gambling issue. I was never informed about not being able to open other accounts. After the mandatory 21-day wait, I found out the account was permanently closed when I contacted support. Unaware of the multiple account rule, I created a new one. I of course wouldn't have deposited funds if I knew they'd be forfeited. Despite them detecting my account, they allowed me to play and deposit until I requested a withdrawal. If they won't honor my winnings, they should at least refund my initial deposits.

I deleted a few of the screenshots I had accidentally but here are a few:
https://ibb.co/fkFRB7J
https://ibb.co/BtNt005
https://ibb.co/my98mkY
https://ibb.co/z2kBrXn


My withdrawals were forfeited for “gambling problems” why allow me to deposit and only ban the account when I try and withdraw? If I didn’t lose so much over the last few years I would chalk it up as a mistake on my end. But the fact that I’m down nearly 6 figures it makes me sick that they wouldn’t make this right.

I acknowledge that I overlooked reading the ToS, and I take responsibility for that oversight. However, it's perplexing that I was allowed to deposit without being informed of the ban until attempting a withdrawal. Given my respect for Rollbit, a casino of considerable financial success, I hope they can address this situation more transparently. Had I been aware of this rule, I wouldn't have deposited in the first place. For a casino that makes over a million a day they should make this right.

After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend a few months back, took the initiative to request the closure of my Rollbit account after a substantial loss. She did this without my permission and knowledge by illegally accessing my phone. I messaged support right away who informed me I had to wait 30 days.

Following the 30-day waiting period by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw 50 SOL. To my dismay, support informed me that my withdrawals were forfeited due to a connection to a previously banned account.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. It is unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

Scammers Profile Link:
http://www.rollbit.com

Amount Scammed:
Total around 50 SOL
Net withdrawal = $1000 at the time $5000 today
Accounts PnL = -$100,000ish

Payment Method: SOL

Proof of Payment: Can add txid and screenshot if requested

After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend, in concern for our well-being, took the initiative to request the closure of my Rollbit account after a substantial loss. Regrettably, Rollbit promptly complied without verifying the request, resulting in confusion on my end.

Following a 30-day waiting period advised by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw $1000, followed by another withdrawal request of $1500. To my dismay, support informed me that my withdrawals were forfeited due to an alleged connection to a previously banned account.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.